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Christopher Robinson

Christopher Robinson is a senior productivity research analyst who specializes in optimizing online collaboration and project management using Scrum and agile approaches. In his work, he always emphasizes the need for distributed work training and the formation of efficient work habits. His work was mentioned in various business publications, including Entrepreneur and InfoQ. He’s a strong proponent of the GTD model. He has been cooperating with the FinancesOnline team for 5 years now, and his publications always focus on practical aspects of productivity tools that can have an actual, transformative impact on a company.

xSellco Helpdesk: Pros & Cons Of A Leading Help Desk Software

xSellco Helpdesk is a leading help desk solution for e-commerce businesses of various sizes. You can use it to effectively resolve tickets and manage contacts using multiple online channels. The app is part of xSellco’s popular productivity suite which is used by many top brands around the globe. Unlike other help desk solutions, xSellco Helpdesk […]

How to Keep Your Brand Name Intact With Live Chat Software?

We are living in a digital age where almost everything is done over our devices which have internet connectivity. Almost everything nowadays can be done through our computers, laptops, tablets, mobile phones and other similar devices. This trend has been recognized by business organizations as well, and they are fully aware that there is lot […]

An Expert’s Guide To Help Desk Software

A Help Desk Software is basically designed to carry out any particular customer service management, as a means of enhancing customer satisfaction and customer retention. A help desk software is a highly customer responsive business solution that can help your business attain better growth and subsequently better financial standards on the whole. A help desk […]

Best User Engagement Platforms: Comparison of Toonimo, Whatfix and Hawk Search

Is your user engagement solution good enough? More importantly, do you have a user engagement system in place? Without it, the already difficult process of transforming your organization into a customer centric one will become even more complicated. The challenge here is determining whether users like your services so far, and how they believe they could be […]

How To Magnify Learning From Each Customer Experience?

The business world is seeing drastic changes owing to the challenges thrown by the technology-driven demands of the customers. B2C (business to consumer) industry has already started running in the direction of customer experience (CX); B2B (business to business) is taking baby steps to move forward. There are wide differences in the operations of B2C […]

How Much Does LiveAgent Cost? Get a Free Trial

LiveAgent is a leading helpdesk solution that offers a range of features to help companies provide reliable customer support. In this article, we look at the LiveAgent pricing and free trial details to give you a good idea of the actual costs of its paid packages. We also compare LiveAgent with five of its leading […]

LiveAgent: Pros and Cons of the Top Helpdesk Software

LiveAgent is a leading helpdesk support app that combines multiple channels into a single compact package. The system includes email support, live chat, and social media integration (Twitter and Facebook). It is a robust helpdesk solution that offers essential features such as file sharing, contact forms, gamification, statuses, POP3 accounts, and more. In this article, we […]

6 Free Help Desk Software Solutions That Work

Efficient help desk software means the world to an organized business, especially if we take the IT team into consideration. Using its functionality, a business manages to simplify interactions and to get rid of pesky manual processes, such as answering calls and logging problems which consume about 40% of time and labor effort.

How Much Does Samanage Cost? Get A Free Trial

Samanage is a high-quality customer support software that can help you boost your company’s support service and ensure consumer satisfaction. The application can be easily deployed via cloud, SaaS-based model. This helps you save costs as you don’t need to pay for hardware or software installation or maintenance. The system is multi-tenant which means an […]

Samanage: Pros and Cons of the Top Customer Support Software

If you are looking for a high-quality enterprise service desk and IT asset management platform, we recommend that you look into Samanage, a very popular solution of this type. It offers powerful features that you can actually depend on. With its IT service desk, you can manage service and ticket requests, and provide a self-service […]

Vision Helpdesk: Pros and Cons of the Top Helpdesk Software

If you are looking for an effective software for your helpdesk requirements, you cannot go wrong with Vision Helpdesk. This popular helpdesk vendor offers both SaaS and download versions of their service. The software provides a wide range of features such as multi-channel support, staff management, converting emails into tickets, knowledge base management, client management, […]

How Much Does Vision Helpdesk Cost? Get a Free Trial

A good quality helpdesk system can assist your company to provide top rate customer support. You don’t have to look beyond Vision Helpdesk for your needs as this application offers a host of advantages including tracking the ticket’s lifecycle, empowering employees and improving their productivity, and boosting the prioritization of tasks.

Review of Vision Helpdesk: Pros, Cons and Pricing of Award-winning Help Desk Software

All companies have to deal with customer requests, problems and issues every day, and the only thing that distinguishes the good company from the great one is the ability to deal with them accurately. Such responsiveness, however, is tied to huge systematic tracking efforts, overcrowded maintenance staff, and unlimited expenditure. Unless you have a formidable helpdesk […]

Review of LiveAgent: Pros, Cons and Pricing of Award-winning Help Desk Software

We frequently asses B2B solutions based on technical features alone. Reviewing LiveAgent is no different. However, we felt we needed to highlight the customer-centric approach of the vendor when developing the helpdesk software. Yes, many times we’ve encountered B2B solutions that are designed to have best-in-class features, but at the same time put actual customer […]

Types of Help Desk Software: Which One Will Suit Your Company Needs?

Help desk software is part of an umbrella category called service desk, which includes asset management and IT service management (ITSM). Although the two terms are sometimes used interchangeably, help desk specifically refers to the system that addresses customer queries. This means a help desk system, at the least, has a point of contact for […]

Salesforce Pros and Cons: How Does It Compare With Top Help Desk Apps

If you find yourself searching for a reliable help desk solution for your company you’ve most likely considered Salesforce as one of the options. To help you choose the most suitable software for your business our team of experts prepared a thorough analysis of Salesforce pros and cons. With our assistance you should be able to make […]

Zendesk Free Trial: Should You Try Out This Help Desk App First?

If you are thinking about investing in a good help desk system for your business, then it’s always a good idea to try out the free trials of the apps on your shortlist first. In this article we’ll discuss the Zendesk free trial plan to give you a better idea of how it works. We’ll […]

Zendesk Pros and Cons: What’s The Best Help Desk Software in 2024

What are the pros and cons of Zendesk? The pros and cons of Zendesk revolve around the key help desk features that it offers. It provides comprehensive tools that reinforce omnichannel customer support efforts. Moreover, it has a modular architecture for easy configuration. However, its Answer Bot is not the best in the market as […]

Desk.com Pros and Cons: Help Desk Software Analysis

If you are thinking about choosing Desk.com as a help desk software solution for your company then this article is for you. Our B2B experts prepared a thorough review of Desk.com pros and cons and analyzed what it has to offer to help you make an informed decision before you spend your money. To give […]

How Much Does Freshdesk Cost? Should You Get a Free Trial?

Freshdesk is a very popular and effective help desk solution chosen by many international companies and small businesses. It offers a flexible pricing plan with a wide range of features to choose from depending on your individual needs. In this article we’ll discuss all pricing details of Freshdesk and we’ll compare it to pricing plans […]

Zendesk vs Freshdesk vs Salesforce: Comparison of Top 3 Help Desk Solutions

What is the best help desk software? The best help desk software is Zendesk. It’s a comprehensive solution that sports a plethora of capabilities to make your customer experience smooth and efficient. It features robust ticket management, omnichannel support, a self-service portal, and more. Moreover, the platform lets you personalize your support workflows and can […]

Freshdesk: Helpdesk Software Awards Won In 2017

Freshdesk is one of the three biggest SaaS help desk solutions in the world today. It combines enterprise-grade robust features with plug-and-play simplicity and price scalability. The software is built on seamless organization, collaboration, smart automation, and tight integration to help you deliver excellent customer support. These features, and the vendor’s constant drive for innovation, […]

Freshdesk.com Free Trial: Is It Worth Trying Out?

Freshdesk is one of the most popular help desk software solutions on the market, but it’s always a good idea to try out a product before you decide to invest your money into a given B2B solution. This is important because adopting an inadequately fitted software can have serious consequences on the performance of your […]

Kayako Pros and Cons: Is It The Best Help Desk Software?

Today businesses of all sizes need to handle their customer and employee support issues easily and consistently. This is where helpdesk solutions play an important role. However, choosing the right helpdesk tool for your business can be difficult no matter what type or size your business is. One of the popular help desk solutions is Kayako […]

Teamsupport Pros and Cons: Is There A Better Help Desk Alternative?

Helpdesk software programs are a big issue among businesses today. After all, helpdesk solutions can make or break them, particularly those offering products or services to customers. Teamsupport is a very popular help desk solution and in this article we’ll discuss the its pros and cons to give you a complete image of the software […]

What’s The Best Online Helpdesk Software: Zendesk.com or Freshdesk.com?

If you have been looking for helpdesk software solutions online, no doubt you noticed two very popular solutions Freshdesk and Zendesk that are currently one of the leaders in the help desk market. Both solutions offer quality features, cloud-based customer support and ticket management at affordable pricing and with a low learning curve. What are the key differences between these […]

Freshdesk Tour: An Overview Of The Popular Help Desk Solution

Freshdesk is a very popular web-based helpdesk support platform set up with the objective of enabling businesses of all sizes to offer outstanding customer service. Its goal is simple yet elegant: make it easy for businesses to talk to customers and make it equally easy for users to contact businesses. In this article we take […]

Freshdesk Competitors: 5 Alternatives To The Award-Winning Help Desk Software

If you are looking to invest in a good help desk software app for your business, but you’re not sure which solution is the best one, then you have come to the right place. Freshdesk is a very popular help desk solution. In fact, many experts claim its the best one on the market. However, […]

Freshdesk: Pros And Cons Of A Popular Help Desk Software in 2024

Freshdesk is one of the most popular help desk software solutions on the market. What makes it such a reliable service? In this article we’ll try to answer that question by discussing the most important Freshdesk pros and cons. We hope our analysis helps you decide whether this service is a right help desk solution for […]

Salesforce Competitors: 5 Alternative Help Desk Software Apps to Choose From

Getting a robust help desk software that scales to your requirements and one that is widely trusted is a logical business decision. So having Salesforce Service Cloud as your customer service backend is a sound step towards increasing customer satisfaction. We’ll discuss below the numerous benefits to be had with this solution, including the obvious: […]

Desk.com vs Zendesk: Comparison of Top Customer Services Software

It is considered a fact when you do business: if your business involves dealing with customers, then you are going to provide customer service. When there are problems or questions that need to be answered or resolved, your clients will look to you for their solutions. Your capacity to quickly manage as well as resolve […]

Freshdesk Screenshots: A Visual Guide To Help Desk Features

Freshdesk is definitely one the best helpdesk programs available on the market right now. With its user-friendly features, affordable pricing options, flexibility, integration, and game-changing functionalities, businesses of any size would find the solution offered by Freshdesk a formidable arsenal in their operations. In this article, well have a detailed look at the app’s features and […]

Compare Desk vs. Freshdesk vs. Zendesk: Which Help Desk Solution Is The Best?

In today’s business environment, helpdesk software programs are an essential part of any company, especially those that sell a service to customers or if they are using a software program for their operations. With a reliable helpdesk software solution, companies can streamline their customer support and get important analytics across various customer communication platforms. However, with […]

TeamSupport Competitors: 5 Best Help Desk Software Tools

Helpdesk software solutions are becoming a big concern among companies today. After all, these helpdesk programs make or break companies, especially those that offer products or services to external customers or use an internal software system that their employees use. While TeamSupport is definitely a popular help desk solution, it’s by no means the only […]

Zendesk Competitors: Top 5 Help Desk Software Solutions

What is the top Zendesk competitor? The top Zendesk competitor is Freshdesk as it offers a robust interface and powerful features that can rival Zendesk. From ticket management and multi-channel support capabilities to knowledge base creation and community portal tools, this application is a well-rounded solution for all of your help desk requirements. As one […]

Detailed Review of Freshservice: An Award-winning Service Desk Software

Freshservice is a cloud service desk software that is fully ITIL-ready and features built-in CMDB functions. Companies whose systems are not ITSM-compliant will find Freshservice a convenient way to adopt ITSM. Companies that are ITSM compliant, meanwhile, will find the cloud software offered by Freshservice to be a more efficient way to implement their service […]

Desk.com Competitors: 5 Alternative Help Desk Software Apps

Customer support is one of the main tasks in practically any company. Therefore, it is essential for any business to use an efficient help desk software system to provide reliable customer support round the clock. This differentiates a top rate organization from the ordinary. In this article, we look at the features and benefits of Desk.com […]

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Christopher Robinson

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