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How Much Does LiveAgent Cost? Get a Free Trial

LiveAgent: Top Help Desk Software

USER SATISFACTION 99%
OUR SCORE 9.5

liveaLiveAgent is a leading helpdesk solution that offers a range of features to help companies provide reliable customer support. In this article, we look at the LiveAgent pricing and free trial details to give you a good idea of the actual costs of its paid packages. We also compare LiveAgent with five of its leading competitors in the helpdesk software category to help you determine which one best suits your organization’s needs and budget.

Our panel of SaaS experts closely evaluated LiveAgent’s functionalities and concluded it is currently one of the best helpdesk solutions they have tried out in recent years. We have given it an impressive score based on its main features, ease of use, collaboration tools, quality of customer support and other key factors. 

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
USER SATISFACTION 99%
OUR SCORE 9.5
LiveAgent won our Great User Experience Award for 2018

Apart from the high quality features, the vendor also offers flexible pricing packages that are suitable for the requirements and budgets of both small companies and large enterprises. There is also a useful 14-day free trial plan that lets you try out the app’s features at no cost. You can use the 14-day period to try out the key features of the app and gauge if the software can actually help to boost your company’s efficiency and productivity. You can easily sign up for LiveAgent free trial here.

LiveAgent in action

LiveAgent in action

LiveAgent is packed with chat and other support features that enable companies to reach and offer support using multiple channels. You can use the app’s all-in-one support ticket system to easily manage all customer requests. Plus, it enables you to provide reliable customer support even when your chat agents are offline through the customer portal.

The software’s universal inbox gathers all calls, chats, emails, and social media posts in a single place for easy ticketing and quicker response. Rules-based ticketing streamlines the support process by automating routing. The live chat widget gathers leads. Social media integration helps you manage your social pages. Plus, the vendor offers lifetime 24/7 support via multiple channels to resolve any issues promptly. For more information about LiveAgent pros and cons check out our detailed review of the app.

LiveAgent Pricing and Free Trial

LiveAgent offers flexible and affordable pricing packages allowing you to select a service level that fits your business needs and budget. There is also a great 14-day free trial plan that you can try. You can sign up for LiveAgent free trial here.

The following paid plans are offered:

Ticket Plan – $27/month (with 3 agents)

  • Contact forms
  • Custom domain parking
  • E-mail support – Ticketing
  • Forum and knowledge base
  • iPhone/Android app
  • Free integration service
  • Additional agents cost $12/month

Ticket + Chat Plan – $47/month (with 3 agents)

Includes all features of the Ticket plan, plus:

  • Chat invitations
  • Feedback management
  • Live Chat
  • Real-time visitors monitoring
  • Additional agents cost $20/month

All-Inclusive Plan – $57/month (with 3 agents)

Includes all features of the above plans, plus:

  • Gamification
  • Time tracking
  • Video call
  • Facebook and Twitter integration
  • Call center support

All packages include 24/7 customer support. You can also buy a license for the on-premise version of the software that you can install on your server. The one-time fee for the license starts from $899. You can also learn more about LiveAgent pricing from our detailed review of the software.

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Comparison with Other Helpdesk Software Solutions

Even though LiveAgent is a very popular helpdesk system, you may wish to compare its pricing details with its main competitors. We provide the pricing information of five other helpdesk solutions to help you understand the choices available. Please keep in mind that price should not be the only factor in your purchase decision because many apps may offer different sets of features or number of supported users in their packages even if the pricing is similar. Therefore, be sure of what’s included in each package before investing your money.

1. Freshdesk – Pricing starts from $15/month

freshdesk1

Freshdesk is designed to meet the demands of both small companies as well as large corporations. It offers a range of effective features such as self-service portals, smart automations, multiple SLA policies, integrated game mechanics to boost agent productivity, and multichannel capability.

The software also provides standard features such as help desk ticketing, community platform, and knowledge base. It easily converts your support emails into tickets that can be tracked for accurate and fast response. The system also gives you flexibility to connect forum questions to a ticket and vice versa, which allows you to create a more streamlined collection of replies and answers.

Freshdesk offers five pricing packages plus a great free trial. The following paid plans are available.

Sprout Plan – Free up to 3 agents, thereafter, $15 per month

  • Phone support
  • Email support
  • Knowledge base

Blossom Plan – $16 per agent billed annually or $19 monthly

  • Community forums
  • Game mechanics
  • Social support

Garden Plan – $25 per agent billed annually or $29 monthly

  • Multiple products
  • Multiple locations
  • Live chat

Estate Plan – $40 per agent billed annually or $49 monthly

  • Custom agent roles
  • Enterprise reports
  • Portal customization

Forest Plan – $70 per agent billed annually or $79 monthly

  • Custom email servers
  • IP whitelisting

2. Zendesk – Pricing starts at $25/month

zendesk1

Zendesk is a helpdesk system that is easy to deploy and implement, and can help companies to reduce expenses, boost productivity, and ensure customer satisfaction. The software can handle from 5 to 500 agents, and manage thousands of tickets each day. It integrates your support channels such as web, chat, email, and social media. You can also easily access the system from your desktop or mobile device, making it a flexible and handy help desk solution for the needs of small businesses that use a home-based, freelance support setup. Zendesk is used by more than 40,000 companies worldwide including top brands like Zappos and Groupon.  

Zendesk offers four subscription packages:

Regular Plan – $25 per month per agent, billed annually; $29 if monthly

  • Domain mapping
  • Customer satisfaction ratings

Plus Promo Plan – $49 per month per agent, billed annually; $59 if monthly

  • Time tracking
  • Internal knowledge base
  • Insights

Enterprise Plan – $125 per month per agent, billed annually; $139 if monthly

  • Custom roles
  • Free light agents
  • Launch guidance
  • Ticket forms

Enterprise Elite Plan – $195 per month per agent, billed annually

3. Desk.com – Pricing starts at $3/month

desk

Desk (formerly Assistly) offers a fast and easy way for companies to deliver prompt and reliable service. It can be used by SMEs, and is also comprehensive and robust for the needs of large corporations. The apps collates all customer conversations in a single channel where your team can collaborate to prioritize and manage responses efficiently via phone, chat, email, and social media. You can add or remove part-time agents as needed, and engage and track customer sentiments using fully integrated social media features. Plus, the vendor offers apps for iOS, Android, and Blackbery devices, as well as a mobile browser version.

Desk.com offers four subscription packages:

Start Plan – $3 per month

  • Up to 3 users
  • Basic features for multi-channel support
  • Self-help
  • Reporting
  • Case management
  • Security
  • Integration

Standard Plan – $30 per user/month if annual; $35 monthly

  • Ideal for SMEs with growing business.
  • Full customization and integration functions
  • Fully featured case management including case routing, custom fields, and agent achievements
  • Support includes knowledge base plus customer support center in English only
  • Supports unlimited email inbox, Facebook, and Twitter accounts

Plus Plan – $50 per user/month if annual; $65 monthly

Includes Standard Plan features, plus:

  • Anual invoicing
  • Beta program access
  • Sandbox option for testing configuration changes
  • Self-help offered in more than 50 languages and for multiple brands
  • Unlimited data access in reporting
  • Add part-time agent for $1.75/hour, pay-as-you-go with no commitments.

Enterprise Plan – Pricing details by quote

  • Desk.com can be customized to fit the needs of large enterprises

4. Help Scout – Pricing starts at $15/month

Help Scout

Help Scout is a helpdesk solution that is popular among freelancers, small companies, and medium-sized organizations. It offers a shared inbox for your team to collaborate and provide responses whenever support requests and emails come in. The software eliminates the complexities involved in using traditional helpdesk systems, and makes responding to emails and collaborating with team members simple and smooth.

You can enable your customers to communicate with simple emails. Help Scout provides customers with a no-fuss, no-frills method to send their requests and queries for help. This can help you build solid, human relationships with your customers. The learning curve is short and new users can easily and quickly learn to use the system and respond to customer queries. Plus, you can use the Internal Note functionality to chat with your team members about a request before providing an appropriate response to it.

Help Scout offers a single fixed-price edition for $15/user/month:

  • Beautiful reports + satisfaction ratings
  • Unlimited email, mailboxes, and storage
  • More than 40 third party integrations
  • Add Docs for a flat $25/month

5. Samanage – Pricing by quote

samanage

Samanage is a leading IT service desk and asset management solution. It is a service management software that can be instantly deployed using a true cloud, SaaS-based model. There is no need to install any hardware or software, and no need for maintenance on your site. The software is multi-tenant which means a single, ever-new instance of the solution is offered to let customers enjoy an easy user experience and fast time to value.

After deployment, Samanage automatically gathers all IT asset configuration data, empowering your IT team with comprehensive alerts and reporting in an elegant and simple interface. This integrated service desk system allows users to submit online requests, and provides the IT support agents immediate access to related asset configuration. This greatly speeds up resolution time and boosts productivity.

The vendor offers subscription packages by quote. The exact price depends on the number of agents (ticketing) and devices (asset management) your company needs. This allows the vendor to customize their pricing for your individual needs and ensure you don’t end up paying for elements you don’t use. You can also get quotes for unlimited agents and assets.

Pricing plans are offered for:

  • IT Asset Management
  • IT Service Desk
  • Integrated IT Solution

Bottom line

We hope our detailed analysis of the subscription packages of leading helpdesk systems helps you select one that best fits your organization’s needs and budget. At the moment our tests show that LiveAgent offers the best value for money in most cases. Plus, it provides a great 14-day free trial to help you understand the features of the software before you invest in a pricing package. You can easily sign up for LiveAgent free trial here.

Category: B2B News

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