Freshdesk.com Free Trial: Is It Worth Trying Out?

Freshdesk No. 1 Alternative

USER
SATISFACTION
100%
OUR
SCORE
9.8

freshtrialFreshdesk is one of the most popular help desk software solutions on the market, but it’s always a good idea to try out a product before you decide to invest your money into a given B2B solution. This is important because adopting an inadequately fitted software can have serious consequences on the performance of your business, especially when it comes to help desk that will affect how efficiently you can deal with customer support. That’s why you should always try a free trial of a product first, just to make sure the app will meet all your needs. In this article we’ll give you an overview of how Freshdesk free trial plan works and, to give you some perspective, we’ll also compare free trial plans from a few other notable help desk solutions.If you’re unsure which help desk software will be the best one for your company you can also have a look at our comparison of top help desk solutions in 2015.

Freshdesk won our Best Help Desk Software Award for 2015

Freshdesk won our Best Help Desk Software Award for 2015

Freshdesk is by far one of the best help desk solutions available on the market. Our team of B2B experts did a thorough analysis of all major players in the help desk software category and Freshdesk was evaluated as the most efficient and reliable solution of all the ones we’ve tested. After a detailed review Freshdesk got an impressive score of 9.8/10 which puts it at the first place in our ranking of top help desk software tools. Freshdesk quality is also supported by an outstanding customer satisfaction rating of 98% which shows how much the app’s features and realiability are appreciated by its users. Finally, we distinguished Freshdesk with two of our prestigeous awards: Best Help Desk Software Award for 2015 as well as our Expert’s Choice Award for 2015. Both of these reflect Freshdesk’s premium quality and its position as a market leader in its category. The app is used by more than 50,000 customers including top companies and brands such as Xiaomi.com, Honda, Movember, Cisco, Petronas, Toshiba, Sony Pictures, and UNICEF. Freshdesk also offers a great freemium plan for 3 users at no cost and a great free trial that allows you to test all key features of the app. You can easily sign up for Freshdesk free trial here.

Freshdesk.com Free Trial

An overview of Freshdesk pricing plans

An overview of Freshdesk pricing plans

Freshdesk free trial is available for a period of 30 days. When you sign up for the Freshdesk free trial, you get access to all the features in the Freshdesk Estate Plan. After the trail period is over you’ll get an email from Freshdesk and an option to either choose a plan and pay by credit card to continue using the product or simply to let the account expire. The 30-day free trial is offered with unlimited agents. There are no strings attached and no credit card is required to sign up. You should also consider Fresdesk’s Sprout Plan which is forever free for up to 3 agents, so if you have a small team that doesn’t require any advanced features of Freshdesk you can enjoy the tool at no cost whatsoever. If you want to try out the app on your own you can easily sign up for Freshdesk free trial here.

Freshdesk Price Plans

Freshdesk offers five different subscription plans that are charged on a per agent basis. You can choose between annual or monthly payments with the latter having a slightly higher rate. For more details you can check out our detailed analysis of Freshdesk price plans here. Below is a brief overview of the available plans and their features:

1. Sprout (free for up to 3 agents, thereafter, $15 per month):

  • Email support
  • Phone support
  • Knowledge base

2. Blossom ($16 per agent billed annually or $19 monthly):

  • Social support
  • Community forums
  • Game mechanics

3. Garden ($25 per agent billed annually or $29 monthly):

  • Live chat
  • Multiple products
  • Multiple locations

4. Estate ($40 per agent billed annually or $49 monthly):

  • Enterprise reports
  • Portal customization
  • Custom agent roles

5. Forest ($70 per agent billed annually or $79 monthly):

  • IP whitelisting
  • Custom email servers
Here's how part of Freshdesk UI looks like

Here’s how part of Freshdesk UI looks like

For more details see Freshdesk pricing section in our detailed review of the software.

Read more:  ERP Software Progresses with the Adoption of Cloud Technologies

Key Features of Freshdesk include:

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

If you’d like to get more information about Freshdesk, its features, available integrations and customer support evaluation feel free to read our Freshdesk reviews for more insight about the app.

Here’s a comparison of free trial plans offered by other help desk solutions:

 

1. Desk.com Free Trial

Overview of Desk.com interface

Overview of Desk.com interface

Desk.com offers a 14-day free trial. The trial period is only half of that offered by Freshdesk.Desk.com’s free trial offers all the features of the Pro Plan. At any time during your trial, you can purchase or downgrade your plan to Standard or Starter. You can opt to continue by selecting a plan and making a payment before your trial expires. If you’d like to learn more about Desk.com features and pricing you can read our detailed review of Desk.com.

Key Features of Desk.com:

Universal Inbox

  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions

Case management

  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting

Support Center

  • Custom branding
  • Content management for non-IT users
  • Multi-brand support

Productivity

  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system

Customer profiles

  • Customer history in one place
  • Salesforce integration

Business insights

  • Preconfigured reports
  • Agents performance reports
  • Customizable reports

Multi-lingual support

  • 36 languages including English, Spanish, Chinese and Portuguese variations

Mobile

  • iOS
  • Android
  • BlackBerry
  • Mobile browser

2. Help Scout Free Trial

Here's how the user interface of Help Scout looks like

Here’s how the user interface of Help Scout looks like

Help Scout offers a 15-day free trial. No credit card is required to sign up and the trial includes all available features. The 15-day period is much less than the 30-day free trial offered by Freshdesk. However, similarly to Freshdesk if you need only the basics, you can opt for Help Scout’s Free Plan which includes 3 users and 1 mailbox (and fewer features compared to the standard plan). You can downgrade during or after the trial is over. For more information about features and integrations available you can read our detailed review of Help Scout.

Key Features of Help Scout:

  • Help desk
  • Reports
  • Docs knowledge base
  • Email integration
  • Security and reliability
  • World class training and support
  • 99.98% uptime in the last 12 months

3. Freshservice Free Trial

An overview of Freshservice GUI

An overview of Freshservice GUI

Freshservice is another product from the same vendor that sells Freshdesk. Similarly, it offers a 30-day free trial. Your free trial starts on the Estate plan with all features offered for free. And even if you do not wish to pay after 30 days, you still get 3 agents free forever on the Sprout plan. You can find more information about this product and its features in our detailed review of Freshservice.

Key Features of Freshservice:

  • Managed team inbox
  • Ticket management system
  • Customizable ticket fields
  • Automated ticketing and response system
  • Social customer support
  • Smart knowledge base suggestions
  • Integrated community forums
  • Built-in time tracking
  • Self-service portal
  • Multiple products support
  • Global customer support
  • Agent collision detection
  • Advanced reporting and insights
  • Multiple satisfaction surveys
  • Multiple SLA policies and escalations
  • Complete portal customization
  • Help desk gamification

4. Zendesk Free Trial

Here's how Zendesk looks in action

Here’s how Zendesk looks in action

Zendesk offers a 30-day free trial. The free trial offers access to all Plus plan features. If you want to try out a different plan, you can contact the vendor directly. You can also explore Plus plan features or learn about the Enterprise plan on your own. No credit card is required to start the trial, you can try out Zendesk with no strings attached.

At the end of the trial, you can choose one of the five plans and pay by credit card from within your Zendesk account. Contact the vendor’s sales team if you wish to pay by invoice. Your trial will become your permanent Zendesk account (all of your customizations, actions, and data will remain intact). If you decide not to continue at the end of the trial, your account will simply expire. For more information about Zendesk’s features, pricing and integrations you can read our detailed review of Zendesk.

Key Features of Zendesk:

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (time zones and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

5. TeamSupport Free Trial

A brief look at TeamSupport interface

A brief look at TeamSupport interface

TeamSupport offers a 14-day free trial. Before your trial ends, TeamSupport will remind you about it by email and you can decide if you wish to sign up for a paid account. If you decide not to continue, your account will simply expire after the initial 14 days are over. If you want to get more information about features, pricing plans and integrations available you can read our detailed review of TeamSupport.

Key Features of TeamSupport:

Agent tools

  • Intuitive online help desk interface
  • Customizable dashboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Conclusion

After analyzing all popular help desk solutions available on the market our experts found Freshdesk to offer the best level of quality in terms of features, pricing and customer support. With an outstanding score of 9.8/10 there is simply no better alternative at the moment. Freshesk can also offer a great freemium plan for up to 3 users which is ideal for small teams, and you can always try out the tool before you decide if it’s right for your company. You can easily sign up for Freshdesk free trial here.

Category: B2B News

Leave a comment!

Add your comment below, or trackback from your own site. You can also Comments Feed via RSS.

Be nice. Keep it clean. Stay on topic. No spam.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

This is a Gravatar-enabled weblog. To get your own globally-recognized-avatar, please register at Gravatar.