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Zendesk Free Trial: Should You Try Out This Help Desk App First?

Category: B2B News

znedesktrialIf you are thinking about investing in a good help desk system for your business, then it’s always a good idea to try out the free trials of the apps on your shortlist first. In this article we’ll discuss the Zendesk free trial plan to give you a better idea of how it works. We’ll also analyze free trial offers of other major help desk solutions available on the market, including Freshdesk, currently a leader in that category. If you want to try our Freshdesk on your own to get a better understanding of how it works you can easily get Freshdesk free trial here. Hopefully, learning about all free trial offers available to you will let you test and then decide on which help desk solution will work best for your company.

Zendesk Free Trial

Here's how Zendesk looks in action

Here’s how Zendesk looks in action

Zendesk is a very good help desk solution. The vendor offers a handy 30-day free trial that gives access to all Plus plan features for that period. If you wish to try out a different plan, you can place a request to the vendor. You can check out Plus plan features or learn about the Enterprise plan on your own. Customers do not need to provide credit card information to register for the trial.

At the end of the 30 days, you can select one of the five plans and pay by credit card from within your Zendesk account. Contact the sales unit if you wish to pay by invoice. Your trial will become your permanent Zendesk account (all your data, actions, and customizations will remain intact). If you do not wish to continue after the trial, your account will simply expire. If you’d like to get more information about the features, pricing and integrations available for this app you can read our detailed review of Zendesk.

Zendesk Pricing Plans:

  • Regular: $29 per month per agent
  • Plus: $59 per month per agent (includes insights, internal knowledge base and time tracking)
  • Enterprise: $139 per month per agent (includes launch guidance, free light agents, ticket forms and custom roles)
  • Enterprise Elite: $195 per month per agent

Key Zendesk Features include:

  • Export ticket views to CSV
  • Automated workflows and versatile ticket
  • Full CSS rebranding
  • Group rules and macros
  • Knowledge base portal and community forums included
  • Mobile optimized (Android, iPad, and iPhone applications)
  • Multi-channel support:P email, web, phone, chat, social media
  • Open API enabling seamless integration into your business
  • 100+ Third-party integrations
  • Robust reporting and advanced analytics

Here are 5 alternatives to Zendesk that offer great free trial plans for you to try out:

1. Freshdesk Free Trial

An overview of Freshdesk pricing plans

An overview of Freshdesk pricing plans

Our team of B2B experts carried out a detailed analysis of all major help desk platforms available on the market and in our research Freshdesk turned out to be a leader in our list of best help desk solutions of 2019. Freshdesk also provides a wide range of pricing plans to meet the requirements of companies of various sizes and types.


This award is given to the best product in our help desk software category. It highlights its superior quality and underlines the fact that it's a leader on the market.

Freshdesk won our Best Help Desk Software Award 2018

Our score
User satisfaction

Freshdesk Free Trial

You can test ride Freshdesk free for 30 days and the free trial is offered with unlimited agents. The Freshdesk free trial gives access to all the features in the Freshdesk Estate Plan. After the trial period is over, you can select a plan and pay with a credit card to continue using the product. If you do not wish to continue, your account will simply expire. 

You can even benefit from a free plan for small teams of up to 3 agents that enables small companies to use the tool at no cost whatsoever. You can easily try out Freshdesk on your own with their great free trial and see for yourself how it works for your company. You can get Freshdesk free trial here.

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Key Freshdesk Features:

  • Automations – Ticket routing, scenario automations
  • Community Portal with Idea Management & Voting
  • Email to Ticket Conversion
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Knowledge Base
  • Leaderboard & gamification
  • Multi-channel support, including Facebook & Twitter
  • Multi-language & multi-time zone support
  • Multiple Service Level Agreement policies
  • Multi-product/multi-brand Support
  • Satisfaction Surveys
  • Self Service Portal

Freshdesk Pricing Plans:

Sprout: Free up to 3 agents

  • Email support
  • Phone support
  • Knowledge base

Blossom: $16 per agent

  • Social support
  • Community forums
  • Game mechanics

Garden: $25 per agent

  • Live chat
  • Multiple products
  • Multiple locations

Estate: $40 per agent

  • Enterprise reports
  • Portal customization
  • Custom agent roles

Forest: $70 per agent

  • IP whitelisting
  • Custom email servers

If you’d like to get more information about various features, integrations and functionalities offered by the app you can read our detailed review of Freshdesk.

2. HappyFox Free Trial

An overview of HappyFox interface

An overview of HappyFox interface

HappyFox is used by a host of top brands including Whirlpool, Sutherland Global Services, Sony DADC, Warner Bros., Sennheiser, and Metroland Media. Users can try out HappyFox’s Mighty plan free for 30 days. You can continue after the 30 days by purchasing a monthly subscription of your chosen plan using a credit card or you can also pay by invoice.

HappyFox Pricing Plans:

HappyFox offers four price plans:

  • Popular: $19 per staff/month
  • Mighty: $29 per staff/month
  • Fantastic: $49 per staff/month
  • Enterprise: $69 per staff/month

You can save up to 25% on annual payment.

Features of all plans inlcude:

  • iOS and Android apps
  • Knowledge base
  • Multilingual support
  • Rich text formatting in tickets
  • Smart business rules
  • SSL security
  • Unlimited tickets

Key HappyFox Features:

  • Works on iOS, Android, and Windows mobile devices
  • Supports voice, email, chat, social media, and mobile channels
  • SSO: Google and SAML
  • Social media integration with Facebook
  • Smart rules for automation
  • SLA management
  • Scheduled reports
  • Live chat integration
  • Knowledge base and FAQ
  • In-depth reporting
  • Group contacts
  • Custom fields
  • Convert emails into tickets
  • Community forum
  • Canned actions

If you need a more thorough overview of HappyFox and its capabilities you can find more information about this software in our detailed review of HappyFox.

3. Samanage Service Desk Free Trial

Here's how Samanage UI looks like

Here’s how Samanage UI looks like

Another possible help desk alternative is Samanage Service Desk which offers a 14-day free trial. The trial provides unrestricted access to the full Integrated Solution which includes IT Service Desk and IT Asset Management. After the trial period, you can upgrade to a paid subscription for Service Management and/or Asset Management. If you decide to upgrade, all your information and data from the trial will be retained. If you do not wish to continue, your account will simply be disabled.

Samanage Service Desk Pricing Plans:

Samanage Service Desk offers help desk and asset management solutions on monthly subscription. You can select between Service Management and Asset Management, or a combination of both. Pricing starts at $250/month.

Key Samanage Service Desk Features:

  • Automatic classification
  • Built-in best practices
  • Drag & drop setup
  • Integrations suite
  • IT Asset Management
  • IT Service Catalog
  • IT Service Desk
  • Knowledge Base
  • Mobile Access
  • No-regrets undo
  • Reports and API
  • Risk Detection
  • Self-service Portal
  • SLA Management
  • Snapshot view
  • Tailored dashboard

For more information on Samanage Service Desk and its features, integrations and pricing details you can read our detailed review of Samanage Service Desk.

4. Salesforce Sales Cloud Free Trial

Salesforce offers a 30-day free trial. You can use your Facebook, LinkedIn, or Google+ account to sign up. Free trials are offered for all its available pricing plans.

Salesforce Sales Cloud Pricing Plans:

  • Group: 27
  • Professional: €65
  • Enterprise: €125
  • Unlimited: €250
  • Performance Edition: €300

If you’d like to get a more complex overview of Salesforce and its features, integrations and pricing you can read our detailed review of Salesforce Sales Cloud.

5. Work[etc] CRM Free Trial

A quick glance at Work[etc] user interface

A quick glance at Work[etc] user interface

You may also consider Work[etc] as your help desk solution which offers a fully featured

 free trial, although only for a 14-day period. No credit card is required to sign up and you can get started within two minutes. The free trial includes Sales, CRM, Projects, Billing, Discussions and more features offered in the Team Edition. It does not include Customer Portal or Advanced Analytics.

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Work[etc] Pricing Plans:

Starter: $78/mo

  • 2 user max
  • 2,000 Contacts
  • 3GB Storage

Team: $195/mo

  • 3 users included
  • Each extra user + $49/mon
  • 10,000 Contacts
  • 15GB Storage
  • Social Media, Email Marketing, Customer Portal, Accounting Integrations & Reporting

Foundations: $395/mo

  • 3 users included
  • Each extra user + $59/mo
  • 20,000 Contacts
  • 50GB Storage
  • Everything from Team Plan with Contractor Portal & Deep Reporting

Key Work[etc] Features:

  • Billing featuring multi-currency, subscription, and catalog
  • CRM with customer account history, reminders, contact tagging, and more
  • Custom Fields viewable on sales, projects, and support cases
  • Documents, Blogs, and Reporting
  • For five to 100 employees
  • Gmail and Outlook Plugins
  • Helpdesk with support tickets
  • iPhone, mobile, and Android Support
  • Project Management with client access, among others

There is also a more comprehensive analysis of the app and its features in our detailed review of Work[etc].

Bottom Line

A thorough comparison of Zendesk and Freshdesk reveals that while Zendesk offers a great help desk software and a solid free trial plan, Freshdesk can give your company better features and more benefits at more flexible prices. This solution is by far the best option if you’re looking for an effective platform that will be able to fulfill all the needs of your business. You can also easily try out Freshdesk on your own with the free trial plan that will let you test all the key features before you decide if you want to go for a paid plan. You can get Freshdesk free trial here.

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. No stranger to small business hiccups and drama, having been involved in a few internet startups. Prior to his for-profit ventures, he has had managed corporate communications for a Kansas City-based Children International unit.

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