Birdeye Pricing Plans: What’s Included in the Pricing Plans?

Birdeye is a game-changing reputation management software that helps businesses build and maintain a positive online presence. With its all-in-one platform, businesses can easily manage and monitor customer feedback, reviews, social media channels, and more from a single dashboard. The platform’s real-time insights and analytics enable businesses to identify and resolve issues or concerns before they escalate, ultimately enhancing their online reputation and boosting customer experience.

In this article, we’ll delve into the Birdeye pricing plans and explore its features and benefits, helping you make an informed decision on whether it is the right reputation management solution for you. So, if you’re considering Birdeye or simply want to learn more about it, keep reading to find the best plan for your business.

Online reputation is crucial to businesses in the digital age as customers now have more power to influence a business’s reputation than ever. According to a study by BrightLocal, 76% of consumers read online reviews when searching for local businesses, and Google remains the most popular platform for evaluating local businesses. The study also found that healthcare, automotive services, and service businesses/tradespeople are the industries where consumers consider online reviews most important. Additionally, the number of consumers receiving discounts in exchange for leaving reviews increased significantly from 15% to 26%.

Meanwhile, artificial intelligence (AI) and machine learning are transforming the reputation management landscape. By automating and streamlining the process, AI-powered tools can help businesses analyze customer feedback and reviews, identify trends, and make informed decisions on improving their reputation. With the ability to monitor and respond to reviews in real time, these tools can help businesses manage their reputation proactively. According to MarketsandMarkets, the AI market is expected to grow at a CAGR of 36.2% from $86.9 billion in 2022 to $407.0 billion by 2027. The growth of data-based AI and advancements in deep learning are the main drivers for this trend.

Customer experience is a critical trend that affects reputation management, and trust plays a significant role in this area. The 2022 Optimove survey revealed that transparency in policies for personal information use is an essential factor in building trust since more than 50% of United States online shoppers do not trust retailers with their personal information. Email is considered the most trustworthy marketing channel based on the same survey. While US and United Kingdom retailers are generally satisfied with their digital tools and customer experience, businesses may still need to focus on innovation and personalization to meet the constantly evolving customer expectations.

Birdeye: Overview

When handling a company’s online reputation, Birdeye is a robust cloud-based platform that attempts to make things easier. Birdeye provides a consistent picture of a company’s online reputation by compiling feedback and evaluations from various channels like social media, review sites, and search engines. The platform’s USP is that it offers companies a comprehensive tool for handling their online reputations. Businesses may monitor client feedback and rapidly react to it with the help of an intuitive dashboard.

This software has many tools that can assist a company in enhancing its online presence and the quality of its customer interactions. With its help, organizations can automate review requests, keep tabs on their reputation scores, and respond to feedback in real-time. Surveys, two-way texting, and live chat are all part of the customer engagement tools that help collect data and keep in touch with clients. Social media monitoring allows businesses to keep tabs on how their brand is being discussed on various networks, while listings management helps ensure a company’s information is consistent across various web directories.

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As a result of using Birdeye, your internet reputation will soar, your customers will be more involved, and managing reviews will be a breeze. Businesses can gain credibility and trust from their clientele by monitoring and responding to customer reviews and comments posted online. Much like any of the best customer experience management tools, the software’s review management features let businesses reply to reviews quickly and efficiently, while the customer interaction tools allow them to collect useful comments and insights to enhance the customer experience.

Birdeye is compatible with various applications, including CRM programs, marketing automation suites, and online scheduling and booking systems. Business operations can be simplified and the customer experience elevated by integrating with widely used platforms like Salesforce, HubSpot, and Zoho CRM. The software can manage a company’s online reputation and presence across several channels, thanks to its integration with Google and Facebook, among others.

Standard Plan: Streamline Messaging, Listings, and Reviews

The vendor offers SMB and enterprise Birdeye pricing packages that are available upon request. However, the standard plan includes key features to start with customer experience and reputation management. These include:

• Messaging: Engage with customers via text message using Inbox and respond to missed calls with the Receptionist. Meet customers face-to-face through Video chat, and collaborate with your team on customer engagement.
• Listings: Update business information on 50+ sites and manage Google My Business profile to keep your online presence accurate and current.
• Reviews: As you can do with a dedicated experience management platform, Birdeye lets you get new reviews automatically, monitor reviews from 150+ sites, respond to reviews from one place, and share positive reviews on social media to build your brand reputation.

Birdeye comes with its own messaging tool for better productivity.

Professional Plan: Unlock WebChat and Chatbot

Birdeye’s Professional Plan builds on the features of the Standard Plan, providing businesses with additional tools to enhance customer engagement and lead generation. In addition to the features offered in the Standard Plan, the Professional Plan includes:

• Webchat: Engage potential customers and capture leads with a customizable chat widget on your website.
• Live chat: Respond to inquiries and offer real-time support to website visitors with live chat capabilities.
• Chatbot: Automate customer conversations and responses with a chatbot, freeing up your team’s time to focus on more complex issues.

Birdeye provides a clear view of the review summary.

Premium Plan: Unleash More Features from Referrals to Benchmarking

Birdeye’s Premium Plan includes all the features of the Professional Plan and more. This plan offers advanced tools to help businesses improve customer experience and reputation.

• Referrals: This feature enables businesses to receive more referrals from their satisfied customers. The feature allows them to send requests with just a few clicks, automate and schedule campaigns, and customize requests and landing pages. Referrals can be obtained on multiple channels, and businesses can track all requests and shares with instant notifications.
• Surveys: With its survey tools, businesses can create and distribute NPS surveys to gather customer feedback. They can also use advanced survey reporting to measure performance by category and location.
• Ticketing: The ticketing feature enables businesses to create tickets automatically and track ticket activity reporting.
• Insights: This feature helps businesses analyze customer sentiment and measure their performance by category and location.
• Benchmarking: With this feature, businesses can compare their performance against competitors and identify their strengths and weaknesses.

Overall, Birdeye is a powerful SaaS tool that provides businesses with the means to manage their online reputation and improve their customer experience. From basic features like reputation management and listings management to advanced features like referrals and benchmarking, Birdeye offers a comprehensive suite of solutions to meet the needs of businesses of all sizes.

Keep in mind that these Birdeye pricing plans may vary depending on the number of business locations you have. To get a quote for your specific business, visit Birdeye’s website. Meanwhile, read more about the pros and cons of Birdeye for more informed decision-making.

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.