Landlords have it easier now with property management software (PMS) available to help them manage their properties and tenants. Thanks to the growing demand for web-based services, even the popularity of SaaS-based PMS is rising. Apart from helping manage tenants, SaaS-based PMS helps landlords track and manage leases, building maintenance, accounting, and more on one platform, even on the go.
One PMS worth trying is Innago. It is packed with features, and the best part is that Innago costs zero to use—completely free! But what sets it apart from the rest is its easy-to-use interface and great customer service.
This article gives you a glimpse of the unique Innago pricing plan and what features it gives you.
Innago Free Plan and Features Table of Content
The autonomous property management solution has made PMS better. It has cut down human mistakes and made it easier for property managers to divide up work so that service doesn’t go down. Automatic PMSs speed up tenant and owner concerns. It is no surprise, therefore, that the global PMS market was worth $3.04 billion in 2021.
Research and Markets, meanwhile, reports that by 2030, the market for PMS will be worth $4.85 billion, thanks to an annual growth rate of 5.6%. Owners’ and property managers’ demand for scalability underpins this growth. Infrastructure growth and the need to keep property-related papers in order to keep things running smoothly are likely to boost the industry’s market growth.
Now, on top of automation, cloud computing will become one of the most important movers of new technologies, like PMS. As we get closer to 2023, virtual reality and augmented reality (VR/AR) will play a bigger role in property management. With VR/AR’s 3D virtual home tours, renters can look at spaces without going there in person.
Virtual tours of commercial real estate assets improve how well marketing works and how people think of a brand. According to a survey, 75% of commercial real estate agents use virtual tours, and 90% will do so in the next two years. Nine out of 10 adopters report higher revenue.
Innago Overview
The free property management software offered by Innago is straightforward and supported by 24/7 customer service. No commitment means no ongoing expenditures. It offers the must-have features of PMS, plus, an easy-to-use design and 24-hour customer service. Not only is it easy for landlords to take care of their properties, but customer support also helps resolve their issues quickly.
As with many SaaS tools, this free property management software runs in the cloud and has all the features that small and medium-sized property owners need. The service lets landlords and tenants communicate, collect payments, and sign contracts anytime.
Innago
Try out Innago with their free trial
Landlords are also relieved of the worry of having questionable tenants. Innago allows them to screen tenants so they can sign with only the best ones. They can check criminal and credit histories, not to mention eviction histories.
Besides, the platform accepts ACH and credit card payments. Landlords may charge extra for late rent payments, parking, and utilities. Before, during, and after rent payment delays, tenants receive emails. Invoices, late fees, payments, and deposits are also made easy.
As with e-signature tools, Innago offers a digital signature feature that allows tenants to sign rental agreements on smartphones and PCs. The in-built lease templates can modify rental payments, lease renewal dates, and pet addendums. Innago promotes tenant-property manager communication.
A regular entry among the list of property management companies worldwide in 2025, Innago is available in English and works on Windows, Android, iPhone/iPad, Mac, and the web. It integrates with QuickBooks, TransUnion, HelloSign, and Assurant.
Detailed Innago Review
Innago provides the following key features:
- Online rent payments
- Maintenance request
- Online Lease Signing
- Tenant Screening
- Expenses and reporting
- Listing and Syndication
- Renter’s Insurance
- Security and Cloud
What’s included in Innago’s Free Plan?
How much does Innago cost? Zero!
Innago is completely free for landlords and property owners to use. So, there’s no Innago pricing to check. Nevertheless, tenants would incur certain charges, not necessarily Innago costs, but mostly related to the following:
- Criminal, Credit, and Eviction History
- ACH Payments
- Credit / Debit Card Payments.
Below, we discuss what users get from the free plan.
Innago is completely free to use.
Direct, Personal Support
Innago users don’t have to wait in line for a significant amount of time to get help from representatives. Experience a dedicated account representative ready to address any inquiry or concerns users may have at any time of day or night.
Innago also lets users reach their representatives via phone or email. On top of all these, users get convenient in-app help resources that they can dive into if they don’t wish to talk to a human agent.
Late Fees and Invoice Automation
Landlords no longer need to keep repeating recurring invoices because Innago automates this for them, along with late fees. Innago automates reminders, so tenants and landlords are updated on deadlines and dues.
As with dedicated invoicing tools, Innago lets users store receipts for better record-keeping. This allows them also to keep track of their financial flow.
Setting up invoices in Innago
Online Leasing and Document Storage
Landlords can make changes to custom lease templates on their phones or tablet until the lease is signed. Meanwhile, they and their tenants may sign the lease anytime and anywhere. Online leasing is legal and safe.
Digital signatures are now accepted as binding, just like handwritten signatures, so there is no need to worry about signing a lease online. Meanwhile, the free platform also gives users unlimited file storage and sharing and status tracking so users won’t miss any documents and review them anytime.
Financial Tracking and Reporting
Tracking finances could be challenging if landlords have to do it on a separate platform. Innago makes it easy for landlords with dynamic reporting that allows them to easily see the flow of their finances, including their bank deposit history.
Landlords can track the status of their invoices so they can easily follow up on payments. Besides, they can export data for other uses like offline record keeping if they want backups.
Export data to QuickBooks
Work Order Tracking
The tenant maintenance request portal is easy to use. In this portal, users can keep track of any changes that need to be made to their properties. With this system in place, landlords can address tenant complaints in a timely and effective manner. Innago allows for ticket forwarding, thus bringing the concern to the right people’s attention.
Meanwhile, tenants are encouraged to include videos in their maintenance request submissions, in addition to photos and written descriptions. Innago says that while pictures are worth a thousand words, a video is “worth one less trip to the workshop in terms of maintenance problems.”
Communication and Messaging
While many communication tools in the market are convenient for people to use, Innago developed an even better way. There’s no need for tenants and landlords to communicate on a separate app because Innago already provides tenant communication tools.
Yet another useful communication that tenants and landlords can maximize is reminders. Tenants, for example, get automated payment reminders, while landlords get email templates for faster communications.
Landlords and tenants can communicate using Innago’s messaging tool
Custom Applications and Tenant Screening
Innago offers a customizable application builder to make it easier for users to maximize the app’s features. Landlords can submit a request for any specific information about prospective new tenants using the custom apps. Since Innago has its own custom application builder, it doesn’t need to release additional software.
Meanwhile, the background check is a superb addition that allows landlords to find the best tenants. Soft pull credit checks don’t hurt applicants’ credit. Criminal record checks are available from national, state, sexual offender, and wanted person databases. In criminal record check-prohibited states, Landlords can disable this feature. Finally, Innago has access to one of the largest eviction databases with millions of tenant judgments, unlawful detainers, rent arrears, writs, and evictions.
The background check feature, however, will cost tenants $30-$35. Meanwhile, landlords also get an embeddable link for marketing.
Online Rental Payments
Innago quickly transfers funds. Credit, debit, and ACH payments should arrive within 24–48 hours. Landlords may receive cash, checks, or other payments. Simply capture, record, and track these payments. Expedited payments are free of charge.
Innago also lets renters choose how to pay. On mobile and desktop devices, tenants can pay with a bank account, debit, or credit card. While ACH Payments and Credit/Debit Card Payments are free for landlords, they will cost tenants $2 and 2.75% per payment, respectively. Innago offers single business day funds delivery.
Rest assured that there are neither setup fees nor monthly fees, and there are no contracts to sign for the use of the platform either.
Pay rent online
Why Use Innago?
Innago is among the leading property management software solutions in the market today. The vendor works hard to make it easy for landlords to manage their properties and tenants. Beyond discussing Innago pricing, here are key reasons that make Innago a good choice:
- Innago’s online lease signature service lets landlords and tenants interact and make lease adjustments in real time.
- Landlords can easily post ads on Zumper and Apartments.com using Innago’s listing syndication feature.
- Innago offers lease agreement templates, pet addendums, and guarantor forms that save time and effort.
- Landlords can utilize Innago without limits, given that it is free and involves no contract.
- Credit, debit, and ACH payments should arrive within 24–48 hours.
- Innago helps landlords select the best applicants using criminal and credit history checks and eviction history checks.
- There’s always an Innago representative ready to assist users with their concerns.
- Innago constantly analyzes and improves its IT security tools to secure user data and detect new threats.
How does Innago support multi-property management?
Innago offers versatile features that cater to landlords managing multiple properties. For landlords overseeing several units or buildings, the platform simplifies operations with tools designed for complex, multi-property management needs.
- Centralized Dashboard: Manage multiple properties from a single, user-friendly dashboard. This central hub allows landlords to oversee tenant information, lease statuses, and payment records for each property in one place.
- Customizable Reports: Generate property-specific financial reports, track expenses, and view payment histories across all managed units. This makes it easy to monitor profitability and performance for each property separately.
- Streamlined Communication: Innago’s messaging tools allow landlords to interact with tenants from different properties without switching platforms. This facilitates efficient communication tailored to each property’s needs.
- Automated Maintenance Requests: Innago’s maintenance management system categorizes work orders by property, enabling landlords to address issues specific to each property and delegate repairs to relevant personnel accordingly.
For landlords handling multi-property portfolios, Innago’s tailored features enhance efficiency, enabling seamless property oversight and streamlined operations.
Key Insights
- Free Comprehensive Property Management: Innago offers a full-featured property management system for free, which includes lease management, tenant screening, online rent payments, and maintenance tracking.
- User-Friendly Interface: The platform is designed to be intuitive and easy to use, making it accessible for landlords of all technical skill levels.
- Strong Customer Support: Innago provides 24/7 customer service, including dedicated account representatives and in-app help resources.
- Automation and Efficiency: The software automates routine tasks like invoicing, late fee charges, and payment reminders, helping landlords save time and reduce errors.
- Security and Compliance: Innago ensures the security of user data through continuous analysis and improvements in its IT security tools. It also supports digital signatures for legal and secure lease agreements.
- Integration Capabilities: The platform integrates with various third-party tools like QuickBooks, TransUnion, HelloSign, and Assurant to enhance functionality and ease of use.
FAQ
- Is Innago really free to use for landlords?
Yes, Innago is completely free for landlords to use. There are no setup fees, monthly fees, or contracts. However, tenants may incur charges for services like credit checks and online payments. - What features does Innago offer for free?
Innago offers features such as online rent payments, maintenance requests, online lease signing, tenant screening, expense tracking and reporting, listing syndication, and communication tools—all for free. - How does Innago handle tenant screening?
Innago provides customizable application forms and performs comprehensive background checks, including credit, criminal, and eviction history checks. These checks cost tenants between $30-$35. - What types of payments does Innago accept?
Innago accepts ACH payments and credit/debit card payments. While ACH payments cost tenants $2, credit/debit card payments incur a 2.75% fee per transaction. - How quickly are funds transferred using Innago?
Payments are typically transferred within 24-48 hours. Innago also offers expedited payment options at no additional cost. - Can I use Innago to manage maintenance requests?
Yes, Innago allows tenants to submit maintenance requests through the platform. Landlords can track these requests, forward them to the appropriate personnel, and even receive videos from tenants to better understand the issues. - Does Innago support digital lease signing?
Yes, Innago supports online lease signing with digital signatures, which are legally binding and secure. The platform also offers customizable lease templates. - What kind of customer support does Innago offer?
Innago provides 24/7 customer support with dedicated account representatives. Users can also reach out via phone or email and access in-app help resources. - Does Innago integrate with other software?
Yes, Innago integrates with QuickBooks for accounting, TransUnion for tenant screening, HelloSign for digital signatures, and Assurant for renter’s insurance. - How secure is Innago?
Innago continuously analyzes and enhances its IT security measures to protect user data. The platform is designed to detect and address new security threats promptly.
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