Are you looking for a similar live chat software to Intercom? With the plethora of live chat software solutions available, we’ve compiled the 10 leading products with robust features for real-time messaging and sales and marketing capabilities.
The way people communicate has changed over the past years. Before, if a customer wants to contact support, they have two top choices: email or phone. However, neither is very efficient, especially for customers. An email usually takes a few hours and minutes for a customer to receive a response while a phone call consists of a series of prompts, buttons to press, and waiting time. These can frustrate and drive a customer away.
That is why businesses are leaning towards live chat tools to fill in this gap. With a faster, and almost instantaneous, response, customers prefer live chat as it’s convenient and helpful for decision-making. Additionally, it can also help you get more leads and increase sales. With all these benefits, it’s easy to see why live chat is seen to play a key role in the growth of eCommerce businesses in 2019.
A HubSpot study conducted in 2018 has revealed that consumer patience is good for just up to 10 minutes. The same survey observed that 82 percent of consumers put great importance on immediate response when it comes to making a sales or marketing inquiry.
While these statistics are valuable reasons why you’re considering to implement a live chat solution, it’s also important to note that simply getting a live chat software is not enough. Choosing the right software and using it correctly are crucial to ensure you get effective and successful results.
As the demand for live chat increased by 8.29% as per LiveChat’s Customer Service Report 2018, the study discovered many SMBs are struggling to keep up with the demand. This stresses the importance of finding a solution that solves your organization’s specific challenges as they vary from one business to another.
For instance, you may need to build a knowledge base or implement a chatbot for your FAQs (frequently asked questions) to manage your tickets efficiently. Meanwhile, another may need to prioritize personalization in handling their messages. You may also utilize creative ways to use live chat for sales.
If Intercom is one of your top choices, we’ll proceed with getting to know the software better first before exploring the top 10 alternatives to Intercom.
Intercom is a customer platform designed to help businesses drive growth by delivering a unified solution all throughout a customer’s lifecycle—from acquisition to engagement and support. It offers internet businesses a suite of messaging-first products for your sales, marketing, and support teams.
For its live chat solution, Intercom has Live Chat for Sales which uses messenger apps and bots to capture more leads. Despite the use of a bot known as “Operator,” the system ensures to keep the conversation flow “human” while qualifying a visitor automatically. Having this solution for qualifying prospects reduces the friction between sales and marketing teams and leverages the process of lead generation.
Its live chat solution has four main phases: capture, qualify, convert, and measure. Each of them packs features to properly respond to customers differently based on various factors such as where they came from, how they qualify themselves, and what pages they visited, among others, instead of treating all conversations as a completely automated funnel.
Some of its key live chat features include visitor targeting, A/B testing, qualification and routing, lead routing, and meeting scheduling. Intercom also has a library of integrations and APIs to fit the system with your existing workflows.
Here are some of the benefits you’ll get from using Intercom:
Intercom is packed with powerful features. At the same time, we understand it may not fit all your business requirements. If you’re looking for similar options, here are the top 10 alternatives to Intercom you can check out.
LiveAgent is one of the top choices when it comes to a helpdesk solution as it packs live chat, email, and social media support on a single platform. This simple and intuitive system comes in an easy to learn, use, and implement system while packing a robust set of features to leverage the quality of your customer service. If you’re interested to check out LiveAgent’s features and offerings firsthand and at no cost, you may sign up for LiveAgent free trial here.
Its built-in, real-time live chat solution comes with automated invitations on its messenger widget. This product’s top features include real-time typing view, chat history, chat distribution, and proactive chat invitations, among others. It shows a real-time overview of chats and your visitors—who of them are chatting, who are waiting in the queue, and who are browsing your website.
The chat buttons come in pre-made options and customizable ones which you can easily place anywhere in your site. If you want to create your button, you can write your own HTML code or upload an image. It also offers customer feedback and drag-and-drop capability for files in the chat. If it doesn’t match your requirements, you may also look at LiveAgent alternatives.
Why choose LiveAgent instead of Intercom?
Why choose Intercom instead of LiveAgent?
Zoho SalesIQ is a live chat software solution used by small and large companies in engaging customers and extracting valuable statistical data. The proactive messaging system enables you to connect with your customers in real time to help you increase the ROI of your email marketing efforts, Adwords, SEO, and content.
On top of its live chat solution, the platform also provides you with website tracking and analytics features. You can send customized messages to your prospects and customers effectively. As it directly integrates with other products and apps of Zoho, it lets you streamline how you facilitate data transfers to maximize the potential of each particular action involved in customer service. If you want to explore more options, here are some Zoho SalesIQ alternatives.
Why choose Zoho SalesIQ instead of Intercom?
Why choose Intercom instead of Zoho SalesIQ?
Freshchat is developed for sales teams to have a proactive mobile messaging and customer engagement solution. It shares a great similarity with Intercom as both are built for sales teams. This modern messaging software is an addition to Freshworks’ prominent solutions suite. It specializes in bringing customer conversations on a personal level through chat and adjusting them according to you and your customers’ expectations.
The preparation and distribution of contextual messages are optimized in the system. Additionally, it streamlines how you capture leads and qualify resources. In gathering valuable customer intelligence, you may collect them directly or use third-party applications. This product enables you to engage existing customers and educate new visitors through in-app campaigns. There are also Freshchat alternatives worth checking out if it doesn’t suit your preferences.
Why choose Freshchat instead of Intercom?
Why choose Intercom instead of Freshchat?
Kayako, a cloud-based help desk software, offers live chat among its support channels for your customers. It helps companies have a unified solution in managing customer requests and conversations while staying personal. Additionally, it searches for relevant insights from customer queries, support bottlenecks, sales and trends opportunities, and performance metrics that you can use to improve your processes.
Live chat forms are customizable so you can tailor it according to your workflow and branding. You can launch it across your website to address customer concerns or generate leads proactively and in real time. It also allows your agents to handle multiple conversations at once. Additionally, its live chat is on mobile too which you can embed on your mobile app for mobile messaging and in-app support. Meanwhile, here are Kayako alternatives if you’re looking for other similar options.
Why choose Kayako instead of Intercom?
Why choose Intercom instead of Kayako?
Drift is a conversation-driven live chat messaging solution designed for sales and marketing teams. This conversational marketing platform enables you to manage multiple interactions on a scale. It paves the way for creating seamless conversations across your channels whether it’s on live chat or email. It streamlines how you identify prequalified leads, offer the right response, and schedule a sales call.
Its dashboard gives you visibility over how your interactions impact the performance of your business. It shows a comprehensive overview of the number of interactions with each lead, meetings they scheduled, and the longevity of when the conversation was handled. Like Intercom, its chatbots automatically qualify leads on your website 24/7. If this product doesn’t match your requirements, here are Drift alternatives to consider.
Why choose Drift instead of Intercom?
Why choose Intercom instead of Drift?
Considered as one of the pioneers and market leaders of real-time customer engagement, LivePerson continues to deliver agile solutions in aggregating, managing and optimizing messaging across multiple digital channels since two decades ago. It also revolutionizes customer care through its mobile messaging and voice call solutions in addition to its live chat solutions.
LiveEngage, LivePerson’s popular messaging platform, enables businesses to communicate with their visitors on websites, mobile apps, and social platforms in real-time. It equips a plethora of features from routing to tracking and reporting. This open platform offers built-in automation and AI that enables you to utilize your interface to match your workflows seamlessly. We also compiled some LivePerson alternatives you can check out.
Why choose LivePerson instead of Intercom?
Why choose Intercom instead of LivePerson?
Stride, a chat and messaging platform, offers a full team communication solution that’s equipped with smart features and best elements from HipChat, the former product where Stride is re-engineered from. It has been added with new features in addition to the essential chat and messaging solutions. Some examples include a function called Action and Addition where tasks can be isolated and assigned to “to-do” messages.
It is worth noting that Stride is built for group messaging and video meeting for teams. It currently doesn’t offer a live chat room for guest access. This means if you want to add customers to your live chat, they will have to go through registration first. Hence, this solution is suitable for organizations looking for a messaging and chat solution to improve communication and collaboration within their team. It’s added to the list due to its similar robust messaging solutions with Intercom while offering a unique solution for variety. Meanwhile, here are some Stride alternatives worth checking out.
Why choose Stride instead of Intercom?
Why choose Intercom instead of Stride?
Olark is a live chat software that enables you to transform your customer service to an opportunity for growing your business. It has three main approaches: increasing sales, providing support, and acquiring leads. Flaunting a clean and intuitive design, this simple platform enables you to leverage your customer engagement in real time through proactive chat sessions.
This solution ensures you make each conversation counts. Hence, its features such as custom pre-chat surveys, detailed visitor insights, automated messaging, and comprehensive reporting let you determine and engage your most qualified leads. To maximize your processes, it allows you to connect and send your data with third-party applications like ecommerce, CRM, and analytics, among others. There are also Olark alternatives if it doesn’t match your requirements.
Why choose Olark instead of Intercom?
Why choose Intercom instead of Olark?
If you’re looking for a live chat solution with video recording, Smartsupp is a good place to start. This real-time solution alerts you with notifications when a visitor on your website sends a message so you can respond in a timely manner. It also records the screen of your visitors to get a better grasp of their behavior based on their clicks and mouse movement in your site.
It also offers mobility. Even while you’re on the go, you can respond to customers through your Android or iPhone. It is also highly customizable according to your web design. When it comes to tracking the impact of conversion rates and customer behaviors on sales, you can use Google Analytics seamlessly. Here are some Smartsupp alternatives you may also look at to explore more options.
Why choose Smartsupp instead of Intercom?
Why choose Intercom instead of Smartsupp?
ProProfs Chat completes the list of top 10 alternatives to Intercom. This live chat solution enables you to use pre-defined greetings and messages or create a custom message with the platform’s library of pre-built templates. By streamlining these processes, you can quickly focus on addressing your customer’s questions and responding accordingly.
Anticipating a customer’s message is also optimized as your agents can see what the customer is typing even before they send the message. Operator to operator chat is also available. This is essential, especially for new agents to connect with experienced executives during a chat session so they can offer intelligent and prompt responses. If it doesn’t match what you’re looking for, you may check out these ProProfs alternatives.
Why choose ProProfs Chat instead of Intercom?
Why choose Intercom instead of ProProfs?
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