With an effective collaboration tool you are creating a motivational environment that makes a real difference to your success. By becoming better in supplier-demander communication, you’re enhancing back-scene operations a lot. You have enough tools on disposal to instruct and measure performance, and to distinguish good practices from ones that you don’t need. Employees like that, and so do partners. But which collaboration software will allow you to enjoy these benefits. In this article we analyze one of the popular solutions called Magentrix.
Magentrix proved to be indispensible to many businesses that needed a reliable collaboration software, and (according to users) their powerful features saved a few companies whose intercommunity relationships weren’t hitting the fence. After a thorough evaluation of Magentrix features our team of experts gave this app a high rating. Magentrix also offers a very flexible pricing plan that can be easily adjusted to your individual needs. What’s more, you can try out the software first with a great 15-day free trial plan they offer.
Magentrix works as a connected digital office, a combined project driven by the idea of helping multiple communities collaborate without time-consuming setups and complex coding operations. It has all necessary features packed in a social networking box that looks much ‘lighter’ than the attributes you could prescribe to the portal’s functionality. By automating few basic processes and making it available on mobile devices, developers ensured that all relevant information will be disposed, and hopefully used to enhance productivity.
With a risk of sounding biased, we are going to follow few expert insights and suggest that Magentrix is dictating the future of self-service. Its power lies in simultaneous handling of employment connectivity, partnership, and customer relationships. By this, we also mean:
- Providing centralized access to relevant documentation, where you can also introduce security permissions
- Corporate training and certification
- Friendly interface
- Reliable support
- Affordable pricing
As such, Magentrix works for small, medium-sized, and large enterprises that want to make the most of their available resources. You can learn more about Magentrix features in our detailed review.
What We Really Like About Magentrix
1. Their Social Intranet empowers internal collaboration
Magentrix made use of one very simple trick whose value is often underrated: more heads think better than one! The success of every business relies on a successful team, rather than a successful individual, which is why their dev team decided to create a Social Intranet feature.
Magentrix’s Social Intranet is, in fact, a useful common place for communicating, collaborating, and sharing resources. It functions as a discussion board which saves the team from endless emailing by providing them with a cohesive set of familiar features that guarantee maximal efficiency.
Firstly, they make use of personalized profiles of team members with photos and relevant information, much like social network ones, where you can follow their activity, comments, and most of the areas of expertise. Each profile is saved in the Employee Directory, where you can find and contact the company’s expert with a particular question or advice.
The second highly-appreciated feature is their Newsfeed, where you can keep an eye on the most recent activities of employees you’re following. Unlike traditional newsfeeds, this one empowers you to track and download files, include hyperlinks, and record social contributions such as likes or comments.
As the admin of your company’s onw Magentrix platform, you will have the full capacity to decide who is going to see what. In technical terms, this means that you can categorize employees in groups and teams, adjusting visibility settings according to statuses, roles, or interests. However, employees outside the group will still be able to send a join request, or simply use their own group’s collaboration space.
Newbie employees will be warmly welcomed by the Employee Onboarding and Certification feature. EOC is an incorporated solution that deals with training and certifications, and it does this in a very engaging and interactive way. Thanks to the Course Builder, Course Assignment, Dashboards, and Reports features you can provide personnel with real-time compliance training to help them add value to your organization.
As a result, each employee will feel that their collaboration matters, and will use this as an incentive to share, like, and comment on posts. Posts can also be marked as Favorite, and employees are allowed to tag each other on a post. The hidden benefit of having this type of collaboration is that as an admin, you get to use your staff’s activity for reports and statistical analysis (most relevant posts, least relevant posts, etc).
Last, but not least, Magentrix Social Intranet comes with well-executed calendars for employees to track events, appointments, and deadlines.
2. Their Customer Portal provides quick access to solutions
Magentrix is a fantastic choice if you want to make your brand more reliable, as it provides just enough resources to empower customer service with minimal support. Customers are free to update their account information, and they know exactly how support tickets are being resolved, regardless of the action they are trying to perform. Best of all, they can do this anytime, from every device.
The initial benefit of using this Customer Portal is that you can resolve issues in a time-efficient fashion. The portal enables you to create a knowledgeable database and a FAQ page with resources to support users once working hours are over.
The Customer Portal is an extended and even more efficient way to do branding. You can share information on a customized theme that reminds users of your brand, and doesn’t abandon the overall flow of your identity. Customers feel safe: observed through their eyes, this is an additional confirmation of your value and experience.
Magentrix is well-known for its factilitation of customer interaction. The portal can support an engaging customer community where users can discuss and keep track on all news and announcements. What could be valuable for you as a customer-focused company is the ability to receive reliable feedback and interesting suggestions.
The portal is also enriched with a customizable eLearning module, where you can create or attach all sorts of online training materials.
3. Their Partner Portal provides training and sales resources
Magentrix provides effective resources that allow you to increase sales. It allows you to share your leads and manage common opportunities, to organize training and courses for your partners, and finally, to close deals much faster.
Having your own partner portal will reduce the effort of organizing meetings and sending endless emails to your partner community. Instead, you can set up a seamless Lead Registration process, where partners can follow, evaluate, and approve leads themselves. Meanwhile, you can use your extensive database to provide them will all materials that could be useful for a given purpose.
You can also use Magentrix to share deals with your partners, which lets you focus on the most important facts and forecast outcome. The first thing the portal would ask you to do is to organize leads into groups and categories, and to rank them with different statuses. The second part of the process is to assign them to a specific partner channel, and to notify receivers about them.
Opportunities is another feature that contributes to your fruitful partnerships. It means that you’re granting partners open access to information and sales resources, while monitoring deals and tracking activities at the same time. Partners will also be able to track the status of their deals, thanks to the dashboard and the numerous forecasting reports you’ll be producing based on your data.
Just like employees and customers, partners get their own collaboration space for discussing leads and sharing ideas.
4. Their products are flawlessly integrated with outstanding CRM providers
One of the advantages Magentrix is most known for is its rich and documented API, which allows for bidirectional synchronization with leading CRM providers such as Salesforce and MicrosoftDynamics. Integration is painless, meaning that there will be no development involved. The only thing required is to choose the system you want and to click on it, and all of your Cases, Accounts, Contacts, and Solutions will be instantly integrated. Besides, the list of available extensions, apps, and plug-ins is still growing.
While Social Intrantet integrations are only available in the Enterprise Payment Plan you can still enjoy Customer and Partner portals which are integrated with Salesforce and Dynamics CRM in any license.
Magentrix Pricing
Magentrix offers a flexible payment plan that complies with the financial capacity of every business. Its pricing is an entirely different level of affordability: you choose what you get and you choose what you pay for. The amount you pay to purchase the portal is your only expense related to this product. One of the pillars of Magentrix’s admirable reputation is that there are no hidden costs or surprising additional payments involved.
Before you settle for a paid plan you can try out Magentrix at no cost for 15 days with their great free trial plan.
Social Intranet Plans
For Magentrix Social Intranet Plans there are two methods of payment: per month and per quote. Per-month users get to choose between a Professional and an Enterprise Package:
The Professional Package costs $15 per user ($250 minimum), and it includes:
- Collaboration and Sharing tools
- Peer Communication
- Groups
- Forums
- Knowledge Base
- Dashboards
- Reports
The Enterprise Package costs $35 per user ($350 minimum), and it covers the following features (including the ones mentioned in the Professional Plan):
- CRM Integration
- Extensions
- Customization
- Single Sign On
- Social eLearning
The add-ons are also considerably affordable: you can get Premium Support with a 20% deduction of your total subscription cost, or extra file storage for about $1 per GB. Storage records cost $15 per month.
The company also offers an add-on for external communities, a set of helpful sites for partner and customer self-service. Their price varies from $100 to $500, depending on the number of portal users, and the size of file and record storage. The cheapest one supports 1,000 users, 0.5 GB record storage, and 5 GB file storage, while the most expensive one gives access to 20, 000 portal users, 1.5 GB record storage, and 50 GB file storage. You can also choose to pay on a price by quote basis (in such case, the number of portal users is unlimited). You can find more information about Magentrix pricing on our review page.
Magentrix Partner Portal is available in two editions:
Professional Edition:
- $499 for 1,000 portal users
- $649 for 5,000 portal users
- $799 for 10,000 portal users
- $1049 for 20,000 portal users
Enterprise Edition:
- $900 for 1,000 portal users
- $1119 for 5,000 portal users
- $1399 for 10,000 portal users
- $1699 for 20,000 portal users
Magentrix Customer Portal is also available in two editions:
Professional Edition:
- $349 for 1,000 portal users
- $499 for 5,000 portal users
- $649 for 10,000 portal users
- $899 for 20,000 portal users
Enterprise Edition:
- $700 for 1,000 portal users
- $849 for 5,000 portal users
- $999 for 10,000 portal users
- $1249 for 20,000 portal users
Awards Won By Magentrix
Supreme Software Award for 2016
Magentrix won one of the most prestigeous awards granted by our panel of experts. This award is a solid proof of the fact that their services represent the best level of quality you can expect from a B2B and SaaS solution. It also shows that Magentrix has vast experience and knowledge of the collaboration software market which lets them tailor effective solutions that deal with actual problems their users face on a daily basis.
Experts’ Choice Award for 2016
This award reflects high position Magentrix holds in the eyes of SaaS and B2B professionals. Our experts scrutinized the advanced features of Magentrix and analyzed how well it performs in typical business situations. We were really satisfied with the final results of that test. Our team was particularly impressed with how Magentrix allows you to share your leads and manage common opportunities which in turn lets youclose deals much faster.
Great User Experience Award
This award certifies that Magentrix team is well aware of the importance of good design that will make their software intuitive and easy to use. Our reviewers spend a lot of time with Magentrix and tested how fast people can start working with the software and how much time it takes to start using the more advanced functionalities. We also paid attention to work comfort and actually facilitating the typical work processes. Magentrix passed all our usability tests with flying colors.
Magentrix SmartScore and Customer Satisfaction
Our experts have prepared full Magentrix reviews analyzing its features, user feedback, customer service, and other crucial elements. Using our SmartScore system we evaluated Magentrix with a very solid score of 8.7/10, while our Customer Satisfaction Algorithm estimates the overall user satisfaction rating for the software at a perfect 100%. If you’d like to have your product considered for any of FinancesOnline awards or quality certificates please contact us.
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