85 Uber Statistics You Can’t Ignore: 2024 Market Share & Data Analysis

Ridesharing service is arguably the biggest innovation that has happened to the modern transportation landscape. Prompted by a terrible experience of hailing a cab in Paris during a snowstorm, Uber’s founders developed a mobile-based service that allows riders to request a ride within a matter of minutes. The service was officially launched in 2009 with the black car ride, which later on became the UberCab that first launched in San Francisco in 2010 and in New York City a year later.

Leveraging the power of artificial intelligence software, Uber propelled itself to the top of the world’s most popular ridesharing and delivery platforms. In this article, we will share with you some of the relevant Uber statistics that showcase its growth, current status, and some statistics that look into its internal operations.

Uber Technologies General Statistics

The ridesharing market has grown into a multibillion-dollar industry with a value of $73.07 billion in 2020. According to a recent study of its growth and trends, the ridesharing market can grow at a compound annual rate of 19.2%, raising its market value to $209.60 billion by 2026. Operating in such a competitive landscape for nearly a decade, Uber has maintained its position as one of the major players in the fleet management software industry as shown in the following Uber statistics by city, country, and globally.

• As of 2020, the Uber platform is available in 69 countries and 10,000 cities. (Uber, 2020)
• At the end of Q4 2020, Uber recorded an average of 16 million trips on the platform per day. (Uber Investor, 2020)
• A total of $142 billion was paid to Uber drivers and delivery partners in 2020. (Uber Investor, 2020)
• As for users, approximately 93 million consumers are active in the Uber platform monthly. (Uber Investor, 2020)
• As of the first quarter of 2021, estimated gross bookings have reached a record-breaking worth of $19.5 billion. (Uber Investor, 2021)
• Uber Freight’s revenue growth accelerated as of Q1 of this year to more than 51% year-on-year. (Uber Investor, 2021)
• Monthly active platform consumers of the Uber rider app have grown to 98 million as of Q1 2021. (Uber Investor, 2021)
• Meanwhile, the number of monthly active platform consumers of the delivery app has grown by more than 70% year-on-year. (Uber Investor, 2021)
• Uber’s monthly active platform consumers spend an average of $66 per month. (Uber Investor, 2021)
• Around 3.5 million drivers and couriers used Uber during the first quarter of 2021. (Uber Investor, 2021)

Uber Ride Statistics

Uber is best known for its rideshare service app. As one of the key players in this multibillion-dollar industry, Uber is largely benefiting from the rapid growth in the number of riders who prefer the convenience offered by app-based peer-to-peer transportation access.

• Uber generated more than $10.7 billion in global revenue from its rideshare segment in 2019. (Wong, 2021)
• As of March 2021, Uber remains the top ride-hailing company in the US, accounting for 67% of the market. (Wong, 2021; Yeo, 2021)

Furthermore, Uber has also become one of the lucrative income sources, as proven by Uber drivers carving their own spot in the gig economy statistics. In the list below, we will look into the demographics of Uber and rideshare drivers in general in the US. Also included are statistics that delve into their income and the overall state of rideshare drivers.

• 50.8% of rideshare drivers in the US primarily drive for Uber and 22% drive for both Uber and Lyft. (Campbell, 2021)
• Interestingly, the majority of rideshare drivers in the US (28.44% ) are 50-59 years old. (Campbell, 2020)
• Only 21% of US-based rideshare drivers are women and 77% are men. (Campbell, 2020)
• When it comes to their political stance, 26.3% of US rideshare drivers are Republicans and 25.4% are Democrats. Moreover, 29.7% consider themselves independent. (Campbell, 2021)
• 34% of US Uber drivers are somewhat satisfied with their experience with the platform. (Wong, 2020; Campbell, 2019)
• 52.9% of rideshare drivers in the US indicated that pay was the most important consideration they have as gig economy workers. (Campbell, 2021)
• Uber drivers are making an average of $19.73 per hour before expenses. (Campbell, 2021)
• Among US riders who used Uber and its main competitor, Lyft, in April 2021, 62% used Uber exclusively. (Yeo, 2021)
• When it comes to driver safety, 47.3% of US Uber drivers agree that the rideshare company is doing enough to protect them. (Campbell, 2019)

UberEats Statistics

The success of Uber’s ridesharing app paved the way for other services like UberEats. Starting off as an experimental food delivery service, UberFRESH was launched in 2014 to provide customers with “fresh” food from local restaurants. The service, however, was only available during lunch hour and offered very limited menu options. Having tested the waters, Uber did not take long to launch the UberEATS as a separate app dedicated only to food delivery service.

• UberEats holds the second largest market share of food delivery services in the US (27%) after Grubhub (28%). (Lock, 2020)
• There are more than 700,000 merchants on Uber Eats as of the first quarter of 2021. (Uber Investor, 2021)
• As of April 2020, UberEats has 5 million monthly average searches, making it the 4th most searched food delivery service in the US. (Lock, 2020; SEMrush, 2020)
• 37% of online delivery service users in the US have used Uber Eats in the past 12 months. (Kunst, 2020)
• Miami is the US city where UberEats was used the most as of July 2020. (Lock, 2020; Yeo, 2021)
• As of March 2021, UberEats accounts for 22% of meal delivery sales from US-based consumers—the second-highest sales after DoorDash. (Yeo, 2021)
• Furthermore, UberEats accounts for a 28% share of sales from the US digital restaurant marketplace in 2020—the second-largest share after DoorDash. (Lebow, 2021)
• In terms of global revenue, UberEats generated a total of $4.8 billion in 2020, a massive jump from its $1.9 billion global revenue in 2019. (Lock, 2021)

Uber Freight Statistics

Despite being relatively new in the Uber platform, Uber Freight is already making an impact in the trucking industry, particularly in the US. Uber Freight’s presence was felt even more after the global pandemic paralyzed a significant portion of the country’s supply chain, logistics, and freight operations.

• Uber Freight helped move more than 10,000 relief loads that consisted of food, water, etc., and other critical goods like medical supplies during the first quarter of 2020. (Kingston, 2020)
• At the same time, Uber Freight was also working with around 2,000 facilities to ensure that the operational requirements unique to the facility’s location are updated. (Staff, 2020)
• Furthermore, Uber Freight’s gross bookings climbed by 55% during the first quarter of 2020. (Kingston, 2020)

But even before the COVID-19 outbreak, Uber Freight was already making a name among carriers and drivers.

• In terms of online traffic, Uber Freight was the fourth leading B2B marketplace in the logistics and transport industry in 2019 according to Alexa ranking. (Coppola, 2021; Consorzio Netcomm, 2020)
• 89% of user reviews Uber Freight received cite that the app is fast-loading and provides truck drivers with friendly service. (Berman, 2019)

Uber Safety Statistics

The safety of using ridesharing platforms has been a major subject of controversy and criticism for years. True enough, there are dangers in being inside a vehicle with complete strangers, thus Uber’s continued pursuit of reinforcing safety measures with the help of technology to protect both the riders and the drivers.

Beyond Uber statistics 2021, we will also look into the safety report Uber releases every two years with the most recent published in 2019. This Uber safety report looked into the data from 2017 to 2018, which covers a total of 2.3 billion trips, or an average of over 3.1 million trips per day. The incidents examined include more serious cases such as sexual assault, physical assault, and vehicle crashes, which make up 0.0003% of incidents reported through the Uber platform. Furthermore, it also looks into minor reported cases like lost items, route/trip feedback, and verbal altercations.

Sexual assault

Below are some of the Uber statistics from this report that focus on incidents related to sexual assaults, which Uber divided into five categories depending on the gravity of the assault. These categories are nonconsensual kissing of a nonsexual body part, attempted nonconsensual penetration, non-consensual touching of a sexual body part, nonconsensual kissing of a sexual body part, and non-consensual sexual penetration. It is also important to note that the incidents reported also include those that happened within 48 hours after the trip was completed as long as the parties involved were the drivers and the riders paired by the Uber app (Uber, 2019).

• A total of 5,981 reports of sexual assault involving Uber drivers and riders was received by Uber Technologies from 2017 to 2018.
• 92% of media mentions referencing sexual assault incidents on the Uber platform highlight the driver as the alleged perpetrator and 8% accuse the riders as the assaulted.
• However, based on Uber’s data, riders account for 45% of the accused party, drivers make up 54%, and 1% third-party or unknown individuals.

Delving deeper into five categories, Uber’s safety report reveals the following statistics (Uber, 2019):

• There were a total of 1,164 reported cases of nonconsensual kissing of a nonsexual body part in two years, with the number of cases increasing in 2018.
• 54% of reports under the non-consensual kissing of a nonsexual body part came from drivers and 46% from riders.
• There were 3,000 reported incidents of nonconsensual touching of a sexual body part within a period of two years, which is the most number of cases across Uber’s five sexual assault categories.
• 51% of reports related to non-consensual touching of a sexual body part came from drivers; meanwhile, 9% of reports from riders were accusing another rider of the assault.
• Non-consensual kissing of a sexual body part happened 766 times on Uber-related trips from 2017 to 2018.
• 75% of reports related to nonconsensual kissing of a sexual body part came from drivers and 23% from riders. Furthermore, 1% of the reports came from third parties.
• 1 in every 4 million Uber trips in the US from 2017 to 2018 involved attempted non-consensual sexual penetration.
• 20% of the reported attempted non-consensual sexual penetration include mentions of attempted rape or sexual intercourse.
• 72% of attempted non-consensual sexual penetration reports are submitted by riders.
• Nearly 100%of non-consensual sexual penetration reports received from the rider app indicated the victim as the rider. Meanwhile, 66.7% of the same report from the driver side indicated that the driver was the sexual assault victim.
• 92% of survivors of Uber-related nonconsensual sexual penetration incidents were riders with 25% of them being guest riders. Uber drivers make up 7% of the survivors of this sexual assault category.
• Among the survivors, 89% are women or identify as female, 8% are men or male-identifying individuals, and less than 1% identified as other gender minorities.

Fatal physical assault

Misunderstandings and verbal altercations can escalate to physical assaults. Unfortunately, these incidents can also end in homicide (Uber, 2019).

• There was 1 reported case of fatal physical assault in every 122,000,000 Uber trip in the US.
  19 Uber-related fatalities were recorded from 2017 to 2018.
• Among the victims, 8 were Uber riders and 7 were Uber drivers. Third-party individuals or bystanders were the 4 other deceased parties.

Fatal motor vehicle incidents

When it comes to vehicular crashes, Uber focused on the incidents that took place from 2017 to 2018 that resulted in fatalities (Uber, 2019).

• Within the two-year timeframe, there were 97 fatal crashes that were Uber-related.
• A total of 107 individuals lost their lives in Uber-related vehicular accidents from 2017 to 2018.
• Approximately 65% of Uber-related vehicular crashes involved multiple motor vehicles.
• Moreover, 31% of vehicular crash incidents involved pedal cyclists or pedestrians.
• 4% of fatal crashes involved crashing against trees or other non-vehicle/pedestrians, as well as incidents where the drivers or riders were getting or out of the vehicle.
• 67% of fatalities were vehicle occupants while 33% were non-motor vehicle riders/drivers, such as pedal cyclists and pedestrians.
• Furthermore, 21% of the deceased victims were drivers on the Uber platform; 21% were Uber riders.
• The majority of fatal Uber-related vehicle crashes took place in areas with a 30-35 mph speed limit.
• Around 97% of these fatal incidents happened in dry roadways.
• 90% of fatal crashes involving Uber occurred in urban areas; only 9% took place in rural locations.
• 49% of fatal Uber-related crashes happened in dark-lighted areas; on the other hand, only 22% occurred in unlit locations.
• 29% of the recorded deaths of Uber drivers and riders from vehicle crashes involved third-party drivers who were reportedly driving under the influence.

Uber safety measures and incident response statistics

One of Uber’s main goals is to turn the platform into the safest ridesharing app in the world. To create a safe environment for both riders and drivers The screening process for drivers includes a rigorous background check. In the US, all drivers who want to use Uber have to pass the Motor Vehicle Record (MVR) and criminal history screening first (Uber, 2019).

• More than 1 million drivers did not pass Uber’s background check process in 2017 and 2018.
• 76% of the drivers failed the MVR check, which no longer advanced them to the criminal history record screening.
• Uber’s criminal history background check goes as far back as 7 years and any serious convictions can disqualify a driver from getting approved on the Uber platform.

When it comes to enhancing the Uber platform’s safety measures, Uber developed the continuous screening process technology, which aims to monitor drivers’ possible criminal offenses after they get onboard (Uber, 2019).

• Up until 2018, 40,000 drivers had been removed from the platform since Uber implemented its continuous driver screening technology.
• 7 new safety features were added to the app from 2017 to 2018, which include an in-app emergency button, RideCheck, trip sharing, speeding alerts, anonymization of phone numbers and addresses, real-time ID check, and driving hours tools.

COVID-19’s Impact on Uber Service Platforms

Like other industries, transit service solutions like Uber have also suffered from the impact of the pandemic. With lockdowns limiting everyone’s mobility, even businesses that have relied on ride-hailing services for critical business travels have held back from using them due to potential health risks.

• The use of Uber’s rideshare app plunged by 80% due to travel restrictions. (Bloomberg, 2020)
• 39% of US-based rideshare app users plan on using ridesharing services less. (CarGurus, 2020)
• The number of Uber trips dropped to 5 billion in 2020 from 7 billion trips in 2019. (Hawkins, 2021)
• As a result, the revenue reported from the rideshare service dropped to $11.1 billion from the previous year’s $13 billion. (Hawkins, 2021)
• Furthermore, 3,700 Uber ride customer support employees and members of the recruitment teams, which accounted for 14% of Uber’s employees, were laid off. (Snider, 2020)
• Overall, Uber’s net loss in 2020 amounted to $6.7 billion. (Hawkins, 2021)

Uber’s 2020 survey reveals the experiences and views of Uber drivers and delivery persons during the global pandemic.

• 65% of Uber drivers and delivery persons were most worried about financial difficulties during the COVID-19. (Uber, 2021)
• 70% of respondents said that Uber has either exceeded their expectations or has done enough for them in the time of the COVID-19 outbreak. (Uber, 2021)
• Overall, 80% of drivers and delivery persons are satisfied with how Uber handled the pandemic. (Uber, 2021)
• 6 new health and safety features were added to the app, including door-to-door safety standard, mask verification, and a separate rider feedback function dedicated to reports on potential health risks, such as the driver not wearing a mask, etc. (Uber, 2021)
• 60% of Uber drivers and delivery people appreciate Uber’s efforts to protect their health and wellbeing in the time of COVID-19 pandemic. (Wong, 2021)

When it comes to Uber’s freight service, the significant growth in 2020’s gross bookings, unfortunately, did not translate to earnings.

• Uber Freight’s EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) during the first quarter of 2020 dropped to negative $64 million from negative $29 million in 2019. (Kingston, 2020)

How has technology improved the user experience on Uber’s platform?

Uber has continually leveraged technology to enhance the user experience for riders and drivers, incorporating several key features:

• Real-Time Tracking and ETAs: Uber’s GPS-enabled technology allows riders to track their driver’s location in real-time and receive accurate estimated time of arrival (ETA). This transparency reduces uncertainty and enhances the convenience of the service.
• In-App Safety Features: The app includes an emergency button that connects riders directly to emergency services, real-time ride tracking that shares trip details with trusted contacts, and a RideCheck feature that detects possible incidents like unexpected stops.
• Dynamic Pricing Algorithms: Uber uses technology to adjust fares based on demand, providing users with flexibility during peak times or high-demand areas while also ensuring that drivers are compensated for their time.
• Advanced Payment Options: The app offers multiple payment methods, including digital wallets, credit cards, and even cash in some regions, making transactions seamless and convenient.
• Voice-Activated Commands: Integration with voice assistants like Siri allows users to request rides hands-free, improving accessibility for those with disabilities or busy lifestyles.

What is in store for Uber in the post-pandemic era?

The 80% drop in Uber rideshare’s business back in April of 2020 due to the pandemic discouraged many drivers from using the platform. But with the vaccine rolling out across the country and the world, riders are starting to be more confident in using ride-hailing services once more. The demand for rideshare services, however, is not being met by the number of drivers available. To entice drivers back to the platform, as well as attract new ones, Uber announced a $250 million stimulus for its drivers in April 2021.

With the rideshare business picking up amid the pandemic, both drivers and riders are introduced to the changes in rideshare protocols. These changes include additional features in the Uber app as well as new safety measures to ensure rider and driver safety. You can check out our business travel trends for more of what’s looming ahead in this sector.

Key Insights

• Growth and Market Presence: Uber operates in 69 countries and 10,000 cities as of 2020, with 93 million active monthly users.
• Financial Performance: Uber recorded $142 billion paid to drivers and partners in 2020 and had gross bookings worth $19.5 billion in Q1 2021.
• Driver Demographics: 50.8% of US rideshare drivers primarily drive for Uber. The majority of drivers are male (77%) and aged between 50-59 years.
• UberEats Expansion: UberEats holds a 27% market share in the US food delivery market, second to Grubhub. It saw a significant revenue increase from $1.9 billion in 2019 to $4.8 billion in 2020.
• Safety Measures: Uber’s safety report highlights that 0.0003% of trips from 2017-2018 involved serious incidents. The platform has implemented rigorous driver screening and continuous monitoring to enhance safety.
• COVID-19 Impact: The pandemic caused an 80% drop in Uber rideshare usage and significant financial losses. However, Uber introduced health and safety features and provided financial support to drivers to mitigate the impact.
• Post-Pandemic Outlook: With the rollout of vaccines, Uber is seeing a resurgence in demand. The company has launched a $250 million stimulus to attract drivers back to the platform.

FAQ

1. What countries and cities is Uber available in? Uber is available in 69 countries and 10,000 cities as of 2020.
2. How many trips does Uber handle daily? As of Q4 2020, Uber recorded an average of 16 million trips per day.
3. What is the demographic profile of Uber drivers in the US? In the US, 50.8% of rideshare drivers primarily drive for Uber, with 77% being male and 28.44% aged between 50-59 years.
4. How significant is UberEats in the food delivery market? UberEats holds a 27% market share in the US food delivery market, second only to Grubhub. It generated $4.8 billion in global revenue in 2020.
5. What safety measures has Uber implemented for its users? Uber has introduced a rigorous background check for drivers, continuous monitoring for criminal offenses, and new in-app safety features like an emergency button and RideCheck.
6. How did the COVID-19 pandemic affect Uber’s operations? The pandemic led to an 80% drop in rideshare usage, a significant revenue decline, and layoffs of 14% of Uber’s employees. However, Uber introduced health and safety features and provided financial support to drivers.
7. What steps is Uber taking to recover from the pandemic’s impact? To recover, Uber has launched a $250 million stimulus to attract drivers back and introduced new safety protocols and app features to ensure rider and driver safety.
8. How does Uber ensure the safety of its riders and drivers? Uber ensures safety through comprehensive driver background checks, continuous monitoring for criminal activities, and in-app safety features like emergency buttons and real-time ID checks.

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By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.