Christopher Robinson Author Page

What is Customer Service Software? Analysis of Features, Benefits, and Pricing

This article has been updated with some of the latest information on key trends and technological innovations on customer relationship management (CRM) software for CURRENT_YEAR to ensure its continued relevance and usefulness to readers. What is Customer Service Software? Customer service platforms are applications that manage customer queries and concerns as well as store contact […]

12 Best Survey Software for Small Business in 2024

What is the best survey software for small business? The best survey software for small business is SoGoSurvey. It’s an easy-to-use, end-to-end solution built to handle surveys for customer experience and employee engagement. It comes equipped with pre-built templates, survey design tools, and question models to simplify the creation of meaningful surveys. Cost-effective survey solutions […]

Comparison of 10 Survey Software Tools in 2024: Which Online Solutions Are Best?

A survey is simply a set of questions designed to capture specific data from a particular group of people. It is basically data collection or research. With the internet, online surveys came about which made data gathering easier and response rates higher while keeping cost affordable. Of course, you can only gain the aforementioned benefits […]

The 21 Best Online Survey Builder Tools for Businesses and Education

What is the best online survey builder tool for businesses and education? The best online survey builder tool for businesses and education is SoGoSurvey. The application simply gives you a slew of survey tools that work whether you need data for research or for your next marketing drives. It has a wizard-driven interface but with […]

4 Tools You Need To Design A Stellar Customer Experience

What are the tools you need to design a solid customer experience strategy? There are four essential tools that comprise the foundation of an efficient and consistent customer experience program for any business, namely: Help desk Live Chat CRM Marketing automation

Desk.com Gets Discontinued: What Are Your Top Help Desk Alternatives?

If you are one of thousands of people using Desk.com helpdesk platform, then you have most likely already heard that Salesforce is going to discontinue Desk.com in 2020.

Top 10 Alternatives to Help Scout: Overview of Popular Help Desk Systems

Are you searching for an alternative help desk solution to Help Scout? You may be on the lookout for a dedicated help desk platform that will maximize the way you resolve customer issues as well as optimize your customer support processes. Good thing there are several leading help desk products and this top 10 alternatives […]

Top 10 Alternatives to Zoho Desk: Comparison of Leading Help Desk Software Solutions

As the industry’s first context-aware help desk software, Zoho Desk has helped thousands of businesses focus on the customer. While the platform has undoubtedly done great things for their customers, we know that not all businesses are made of the same cloth, and thus might have different needs that other customer support solutions might be […]

4 Techniques For Improving Your Sales Organization With Live Chat Software

Live chat software is more than just a tool for customer service. It also helps businesses increase sales volumes through a couple of live chat sales techniques to help you organize and improve your sales. In a nutshell, here’s how: Make conversations as easy as possible Route the right agent to the right people Monitor […]

7 Great Help Desk Tools You Probably Don’t Know About

In this article we take a look at two new help desk apps and some older ones that tend to be under the radar of industry observers. The tie that binds them? They do offer unique and clear value propositions, one that may just match your needs.

Top 10 Alternatives to Jira Service Desk: Leading Customer Support Software Solutions

Customer support software has become a critical tool for just about any business. They have earned a reputation for resolving client inquiries, engaging customers and increasing bottom lines. This is undoubtedly the reason for their popularity among many companies. Shopping for such a tool should pose no problem for any organization as there are lots […]

A Complete Guide to Customer Success in SaaS: 7 Ways to Provide Proactive Customer Service

In this complete guide to customer success we’ll walk you through the various aspects of this emerging business strategy, including: What is customer success? Do you need a customer success department? Customer success vs. customer support How to provide proactive customer service Is resolving customers’ questions fast your definition of great customer service? Well and […]

Top 10 Alternatives To Intercom: Leading Live Chat Software Solutions

Are you looking for a live chat software that similar to Intercom? With the plethora of live chat software solutions available in the market, we thought we’d help you do this by compiling the 10 leading live chat software products with robust features for real-time messaging and sales and marketing capabilities.

5 Customer Experience Best Practices: Is Your Team Following Them?

What are the best customer experience practices in CURRENT_YEAR? In this article we’ll show you five strategic steps that’ll take your CX management to the next level:

How to Improve Customer Experience Using A Helpdesk Software

How to improve CX using a helpdesk? Although only comprising part of the customer experience management spectrum, helpdesk is central to the former’s successful implementation. There are three main aspects where helpdesk software adds value to CX, namely: Operational cost reduction Resolution time Agent performance. In this article we’ll explore the following positive outcomes that […]

5 Creative Ways to Use Live Chat Software for Marketing

Did you know that live chat can be utilized for marketing, especially inbound marketing? If you have an established online marketing strategy and live chat isn’t part of that mix, you need to read this post on how live chat can help marketing. But first, let’s define the tasks of marketing vs. sales when it […]

5 Creative Ways to Use Live Chat Software for Sales

Even as you scour your CRM database spanking clean for potential deals, and still fall short of your revenue target, prospects may be right in front of you, ignored, their interest allowed to wither away. Ironic, yes, but that what happens when you fail to use live chat as a sales tool.

Pros and Cons of Dimelo Digital: Analysis of a Leading Customer Support Software

If you are a company that needs to constantly connect to your clients, then you are no stranger to the hassles that come with accomplishing this task. Opening lines of communication to improve customer service can be difficult especially if you use different tools to capture customers’ messages sent through different channels.

How Live Chat Software Can Help You Get More Leads And Increase Sales

Do you want to know how live chat software can help you get more leads and increase sales? Your help desk solution automates the major aspects of your customer service. But beyond that, it provides you with more benefits in improving your bottom line through live chat.

Pros & Cons of Qualtrics Research Core: Analysis of a Leading Survey Software in 2024

Is Qualtrics Research Core any good? Yes, for complex surveys and reporting. The market research industry is growing at unprecedented rate, spearheaded by powerful applications like Qualtrics Research Core. The program offers outstanding tools, mostly through its potent iQ artificial intelligence engine whose unique algorithms are able to dive into any set of data and […]

Top 3 Survey Software: Comparison of SoGoSurvey, Qualtrics Research Core, and Zoho Survey

What is the best survey software? The best survey software is SoGoSurvey. This online survey tool is loaded with features, affording professionals, and enterprises a great degree of flexibility in sourcing feedback. It has sophisticated question types, comprehensive collaboration tools, myriad distribution channels, advanced reporting capabilities, and robust integrations that empower you to conduct more […]

Top 3 Customer Experience Management Software Solutions: Comparison of Zendesk, Qualtrix CX and LiaCX

What Are the Best Free, Web-Based Help Desk Software Solutions for a Startup?

What are the best free web-based helpdesk software today? It’s a mixed bag of free, freemium, and open source apps. If you’re looking for a free-forever steal, something like Spiceworks may work for you. But it’s highly recommended that you opt for freemiums because once your business grows, free tools simply won’t be enough. You’ll […]

How To Choose The Best Help Desk Software For A Mid-Size Business?

What are the ways to choose the best help desk software for mid-size business? To ensure that your help desk software can manage your expanding customer base, the following key points are worth a look: What kind of customer service do you want to provide? List the most important features you want. Know your budget. […]

List of Help Desk Software Companies of 2024

We have recently updated this article with information on the leading help desk software providers of CURRENT_YEAR to help you keep up with what’s new in this niche. How can you tell if you’re choosing the right help desk software for your company? Moreover, how can you ensure that the product will be able to […]

Why Is Help Desk Software Useful?

Why is help desk software useful? At the core of help desk software is ticket management, the ability to speed up issue resolution. Empowered with this capability, organizations can: Boost customer support Strengthen customer relationships Raise revenues by as much as 15% Lower cost of servicing customer by as much as 20%

How Much Does Help Desk Software Cost? Comparison of Pricing Plans in 2024

How much does help desk software cost? In general, pricing for help desk software comes in the following types:

20 Best Help Desk Software Solutions for Small Business in 2024

What is the best help desk software solution for small business? The best help desk software solution for small businesses is Freshdesk. It is a comprehensive yet highly scalable solution that supports multi-channel options, knowledge base management, and ticket management. Moreover, it has workflow automation tools that streamline help desk processes. Since customer service is […]

What Is the Purpose of Help Desk in a Business in 2024?

What is the purpose of help desk in a business? The purpose of help desk in business is to resolve customer complaints and queries in an organized and accurate way to ensure customer satisfaction. Satisfied customers ensure a company’s long-term profitability. The efficient use of help desks is also known to aid businesses in enhancing […]

What is Remote Support Software? Analysis of Features, Types and Pricing

What is remote support software? It is often a help desk or service desk specifically designed to enable I.T. to access computer assets off location via cloud. Among its key functions include troubleshooting, software installation and on-demand support. In this guide, you’ll learn more about its basic aspects, how it is distinct from its umbrella […]

List of Best Service Desk Software Solutions for 2024

What is the best service desk software for CURRENT_YEAR? The best service desk software for CURRENT_YEAR is Freshservice for its robust ticket management, asset discovery, and knowledge base functionalities. This cloud-based solution also offers a plethora of productivity features to help you ensure agent productivity and quality customer service. What’s more is that Freshservice is […]

How Much Does Zendesk Cost and How to Get a Free Trial

You may have tried it already or you’re still evaluating your options – Whatever the case, you’ve heard about Zendesk and that’s what brings you here today. Depending on the nature of your operations, Zendesk may or may not fit perfectly your image of an ideal help desk software, but that won’t deprive it of […]

Easy to Use Help Desk Software: Is Zendesk the Top Choice?

Help desk software is used by companies to address customer questions and problems. Often interchanged with customer service or customer support because of similar functions, help desk software is also sometimes bundled with a CRM package.

Top Features of Zendesk Help Desk Software in 2024

What are the top features of Zendesk help desk software? In this article we’ll review in detail the following main functionalities of this leading solution:

Pros & Cons of Zendesk: Analysis of Top Help Desk Software

For all businesses, customer satisfaction will always be an organization’s lifeblood. Happy customers make happy companies. This is why focusing on customer support is a very important for any businesses. Customers have to be assured that anything they purchase or subscribe to are backed by the seller.

8 of the Best Ways to Manage Your Customer Service Team during the Seasonal Rush

When the Christmas period comes around, it usually signals the start of the mad rush to purchase gifts for your family and friends. While this may be exciting for some, the majority of people find their stress levels rising, due to many different factors.

What is Service Desk Software? Analysis of Benefits, Features and Pricing

What is service desk software? Service desk software or IT service desk is a broad term for systems with single point of contact that handles service requests and incidents relating to IT and other business processes. Service desk software allows businesses to automate and streamline the process of dealing with large volumes of customer queries. […]

What is Live Chat Software? Analysis of Features, Benefits and Pricing

What is live chat software? Live chat software is a service that allows immediate customer support and information. It works as an instant messenger where your customers can communicate with you in real time. A live chat support has the ability to promptly and conveniently answer customer inquiries that can bump up your website conversion […]

What is Call Center Software? Analysis of Features, Benefits and Pricing

What is call center software? It is a system that allows businesses to manage multiple communication channels such as phone, email, live chat, instant messaging, SMS text, and social media. It can be used as a part of a customer support or help desk software with a ticketing feature to help agents respond to customer […]

Top 10 Alternatives to Bandicam: List of Popular Gamification Software Solutions

Gamification software provides insightful stats and metrics, and reporting tools to help businesses measure the effectiveness of the gamification methods they use. Take a look at these stats on gamification: employees believe that gamification allows them to boost productivity (87%), engagement (84%) and happiness (82%) in the workplace. The gamification market is also expected to […]

Christopher Robinson

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