Guesty is a cloud-based property management platform for Airbnb and vacation rental managers to help them operate their business through automation tools, reporting capabilities and channel management. Labeled as the ultimate solution for property managers, Guesty enables you to oversee, control and streamline every aspect of daily operations as well as maintain high quality service to your clients. With a single unified dashboard, inbox and calendar, you get to manage more properties via multiple Airbnb accounts along with two dozen different booking platforms, giving you unprecedented flexibility and greater income opportunities. In this article we’ll take a more detailed looks at Guesty pros and cons so that you can find for yourself if it’s a solution for you.
The platform harnesses in full the power of automation to simplify everything from pricing to payment processing, bookings and listings, to messaging and reviews. You can generate reports and summaries on financial transactions, guest data, listings, and reservations. All information is safely stored in the cloud for easy, anytime access, search and sharing. There is also a 24/7 guest communication service available for you to screen and support your guests. Furthermore, you can automate schedules and working assignments of on-ground staff such as cleaning, maintenance and other preparatory work before check-ins of guests.
Guesty is a top-ranked property management software which received high marks in our in-depth review of the solution. We gave recognition and distinguished the software for its total usability, impressive features, and proven traction with customers.
Overseeing a property rental business is a complicated operation. The traditional jot-down-on-paper and mark-your-calendar system simply will not suffice these days. You’ll be bogged down by inaccuracies, delays and inefficiencies. That is no way to win customers and successfully manage a business. This is the 21st century and you leverage cloud technology to automate and centralize every aspect of your business for speedy, accurate and simplified operation. Guesty gives you those capabilities and more to optimize and streamline everyday tasks of your business.
Some of Guesty’s many features include:
- Property Management
- Channel Management
- Unified Inbox
- Automation Tools
- Reporting Tools
- Staff Management App
- Website Creation
- Payment Processing
- 24/7 Guest Communication
- Property Database
- Centralized Information
- Work Order Management
- Lead Management
We have gone over the details of the Guesty platform and have come up with comprehensive information on its functionalities, benefits and downsides. You can also request a free demo at the vendor’s website to check the software for yourself and see its suitability for your use.
What types of businesses benefit from using Guesty?
Guesty is a comprehensive property management software that can benefit many real estate and hospitality businesses. The platform suits property managers looking for an all-in-one solution to streamline operations. Here’s a breakdown of the types of businesses that can benefit from using Guesty:
- Vacation Rental Hosts: Guesty is popular among vacation rental hosts, especially those managing multiple properties. The software allows hosts to automate tasks like booking confirmations, guest communication, and pricing adjustments across multiple listing sites (Airbnb, Booking.com, etc.). This automation helps hosts save time and improve guest satisfaction.
- Short-Term Rental Property Managers: Property managers handling short-term rentals, whether working with a few properties or hundreds, will find Guesty valuable. The platform provides robust tools for managing bookings, cleaning schedules, invoicing, and payments. With its powerful integration capabilities, property managers can consolidate all operations into one streamlined system.
- Real Estate Investment Firms: Real estate firms managing a portfolio of rental properties can benefit from Guesty’s detailed reporting and financial tracking features. The software allows for easy management of rental units, including automated payments, rent collection, and client communication. This ensures that firms can operate efficiently while focusing on growing their investments.
- Hotel Chains and Boutique Hotels: Larger hospitality businesses, such as hotel chains or boutique hotels, can benefit from Guesty’s features. The software supports multi-unit management, integrates with property management systems (PMS), and helps seamlessly manage guest check-ins, bookings, and customer support.
- Corporate Housing Providers: Guesty is a great fit for businesses offering corporate housing solutions. The platform helps manage long-term stays, with features for lease management, invoicing, and payment processing. It also simplifies coordination with maintenance teams and ensures smooth transitions between tenants.
Guesty Pros and Cons
Guesty consolidates and automates all necessary functions and processes, unburdening you from the hassles of daily repetitive tasks and letting you focus on strategic goals such as growing your business and making it more profitable. Below are some of the key Guesty pros and cons you should take into consideration.
Automation Tools
Guesty is first and foremost an automation platform that can streamline every area of your business operations such as listings, pricing, scheduling, booking, reservation, messaging, and assigning staff tasks, among others. You can send out instant replies and customized messages with an automated answering machine, set pricing rules with auto pricing feature, and utilize auto tasks for staff work and activities.
Unified Inbox
This is your intelligent communication and messaging center where you can gather the entire communication history with guests from across multiple Airbnb accounts and vacation rental platforms and store it in one inbox. You can reply to any message, inquiries, booking requests, confirm reservations, and do follow ups – all in one thread including messages sent via Airbnb, email or SMS.
All-in-One Operation
You can manage your entire business through the Guesty dashboard. You can:
- Collect and view any information about your guests, reservations, listings and staff
- Automate your daily activities, such as communication with guests and staff, reservations management
- Handle calendars from various booking sites simultaneously
- Manage and assign your entire team’s tasks and work schedules
- Track in real time the progress of each task
Multi-Channel Management
Guesty helps you consolidate all your property listings from dozens of short-term and vacation rental sites and managing all of them from a single account. You can distribute and handle listings from across 30 leading online travel agencies and vacation rental platforms such as Airbnb, Tripadvisor, Expedia, Booking.com, HomeAway and many others. You can adjust availability and pricing from your channels and synced them into Guesty’s Multi-Calendar to get an updated view of all your properties no matter where they are listed.
Complete Control
Intuitive, all-in-one operation gives you complete management control and unparalleled efficiency when it comes to collecting data; accessing them from a centralized location; generating and sharing reports; and organizing all your inventory, information and communication in one place.
Around-the-Clock Guest Communication
With Guesty, you get to avail the services of a team of professional receptionists to manually handle full communication with your guests throughout the entire booking cycle – from first inquiry to a five star review after their stay. The 24/7 Guest Communication service feature enables you to tap the receptionists team that can compare each inquiry with your screening checklist and make sure that the guests match the criteria before approving any reservation.
Built-in Payment Processing
Guesty’s seamless payment processing system is designed specifically for property managers for fast, secure and reliable collection of accommodation and reservation fees. The system allows all charges to be accumulated under the guest’s reservation and can be safely debited upon check-out. It also enables you to receive and process payments, monitor transactions, promptly send guests their receipts, and store and save credit card information so that returning guests don’t have to provide billing information again.
Reporting and Analytics Tools
Guesty enables you to create comprehensive and detailed reports with over 65 different parameters or your own custom fields or filters. You can sort, analyze and filter data to provide you the most relevant information and reports on reservation dates, booking status, number of guests, payout amount, cancellations, commissions, owner revenues, guest details, arrivals or the day’s check-ins. You can also view booking sources to see which channels are performing best, and create weekly customized summaries for your specific reporting needs.
Cloud-based Platform
Cloud technology and web-based application affords you many conveniences like quick set up; easy data storage and anytime, anywhere access; no hardware to maintain; regular updates and fixes; scalability and flexibility; secured online payment processing; and affordability compared to on-premise, machine installed software.
Downsides
There aren’t any significant drawbacks to the software. However, since being dubbed as an all-in-one, ultimate property rental solution, Guesty could further expand its capabilities and add some nifty features such as:
- Point-of-Sale functionality
- Partial payment booking
- Refund management
- Social media integration or plugins
- Multiple currency support
Key Insights
- Automation Capabilities:
- Streamlines business operations, including listings, pricing, scheduling, booking, messaging, and staff tasks.
- Features automated replies and customized messaging, auto-pricing, and auto-tasks for staff.
- Unified Inbox:
- Centralizes communication from multiple Airbnb accounts and vacation rental platforms into one inbox.
- Facilitates replying to messages, booking requests, confirming reservations, and follow-ups.
- Comprehensive Management:
- Manages entire business operations through a unified dashboard.
- Automates daily activities such as communication and reservations management.
- Handles calendars from various booking sites and manages staff tasks and schedules.
- Multi-Channel Management:
- Consolidates property listings from numerous short-term and vacation rental sites.
- Distributes and handles listings from 30+ online travel agencies and platforms.
- Syncs availability and pricing into Guesty’s Multi-Calendar for a consolidated view.
- Complete Control:
- Centralized data collection, report generation, and inventory organization.
- Access and manage all information and communication from one location.
- 24/7 Guest Communication:
- Professional receptionists handle guest communication throughout the booking cycle.
- Screening checklist ensures guests meet criteria before reservation approval.
- Payment Processing:
- Fast, secure, and reliable payment processing designed for property managers.
- Accumulates charges under the guest’s reservation, processes payments, sends receipts, and stores credit card information.
- Reporting and Analytics:
- Generates detailed reports with over 65 parameters and custom fields.
- Analyzes reservation dates, booking status, guest details, cancellations, and revenues.
- Provides weekly customized summaries and views booking sources to track performance.
- Cloud-Based Platform:
- Offers quick setup, easy data storage, and anytime, anywhere access.
- No hardware maintenance, regular updates, scalability, and affordability compared to on-premise software.
- Potential Areas for Improvement:
- Point-of-Sale functionality, partial payment booking, refund management.
- Social media integration, plugins, and multiple currency support.
FAQ
- What is Guesty and what does it offer? Guesty is a cloud-based property management platform designed for Airbnb and vacation rental managers. It offers automation tools, reporting capabilities, channel management, and 24/7 guest communication, all within a unified dashboard.
- How does Guesty streamline business operations? Guesty automates various aspects of business operations, including listings, pricing, scheduling, booking, messaging, and staff tasks. It centralizes these tasks into one platform, making management more efficient and accurate.
- Can Guesty handle communications from multiple platforms? Yes, Guesty’s unified inbox consolidates communication from multiple Airbnb accounts and vacation rental platforms, allowing you to manage all interactions from one location.
- How does Guesty manage property listings across different platforms? Guesty supports multi-channel management by consolidating property listings from over 30 online travel agencies and vacation rental platforms. It syncs availability and pricing into a unified Multi-Calendar for easy management.
- What kind of reporting capabilities does Guesty provide? Guesty offers detailed reporting and analytics tools, enabling users to generate reports with over 65 different parameters. These reports can be customized to analyze reservation dates, booking status, guest details, revenues, and more.
- Is there support available for guest communication? Yes, Guesty provides a 24/7 guest communication service with professional receptionists who handle communication throughout the entire booking cycle, ensuring guests meet screening criteria before reservation approval.
- How does Guesty handle payment processing? Guesty’s built-in payment processing system is designed for property managers, allowing fast, secure, and reliable collection of accommodation and reservation fees. It processes payments, sends receipts, and stores credit card information for returning guests.
- What are the benefits of using a cloud-based platform like Guesty? A cloud-based platform like Guesty offers quick setup, easy data storage, anytime access, no hardware maintenance, regular updates, scalability, and affordability compared to traditional on-premise software solutions.
- Are there any notable downsides to using Guesty? While Guesty is comprehensive, it could improve by adding features such as point-of-sale functionality, partial payment booking, refund management, social media integration, and multiple currency support.
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Thanks for this article. Am considering using Guesty, and all the information you provided was helpful.
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