Freshsales is a popular CRM Package from the Freshdesk stable that offers lead scoring, user behavior tracking, integrated email and phone and several other useful features. Freshdesk created Freshsales after having difficulty in using other CRM solutions for their needs. They had to subscribe to multiple apps to get the work done which made things difficult. So, Freshdesk built Freshsales from scratch and made it easy to use and affordable for businesses of all sizes. The platform is used by more than 15,000 companies including top brands like Dyson, Garda World, Flyrobe, Joblift, Renmoney, Tempus, Grapbyo, WallyPark, Doon, Best Western, and Facilitron. In this article, we look at the Freshsales pricing to give you a clear picture of the cost involved in subscribing to the software’s paid plans. We also compare Freshsales’ features and pricing with five leading apps in the CRM category to help you select a suitable platform for your budget.
Why should you select Freshsales above the scores of other popular CRM apps out there? First of all, the software offers a host of really useful features that can help your company’s sales reps work more effectively. These include built-in phone and email to enable you to make calls and send targeted emails with just a few clicks. The app also helps you find the best leads and target those with high potential and show interest in buying your product. What’s more, you can have relevant conversations with your prospects by finding all sales interactions and tracking the buyer’s journey. On top of that, you can learn who is interested in your product with real-time email alerts. You can also manage your sales pipeline more effectively by visually tracking the progress of deals and selecting the most promising ones to focus on each day.
Freshsales offers useful and effective features at an affordable cost. You can start with the free basic plan and move up to a paid package as your business expands. There is also a 30-days free trial available. During the free trial, you get access to the full-featured Estate plan. After your trial period ends, you can opt to continue by selecting a package and paying the subscription by credit card. If you do not wish to continue, the vendor will suspend your account. For more info about Freshsales pricing check out our detailed review of the software.
Currently five plans are offered by the vendor:
Sprout Plan – Free
This plan offers basic lead scoring and customizable sale process. You also get Freshdesk integration and you can contact support through phone and email. It allows an unlimited number of users
Blossom Plan – $12/user/month (billed annually)
This package offers all Sprout Plan features, plus the deal funnel view and Google Calendar integration. Users can also make use of real-time email tracking and templates and notifications.
Garden Plan – $25/user/month (billed annually)
This plan includes all Blossom Plan features, plus auto profile enrichment and custom reports. You also get lead assignment rules and territories.
Estate Plan – $49/user/month (billed annually)
This package includes all Garden Plan features, plus advanced lead scoring and in-app event tracking. Users also get segment integration and website events tracking.
Forest Plan – $49/user/month (billed annually)
This package includes all Estate Plan features, plus a EUC data center. Users will also have an audit log and IP whitelisting.
Though Freshsales offers excellent features and affordable packages, you may also want to research more about the tools and pricing of other CRM solutions. To help you with that, we provide the pricing details of five other very popular CRM platforms so that you can compare them and select the best one for your needs and budget. You may also want to read more about Freshsales pros and cons here.
Insightly is a leading online small business CRM with more than 500,000 global users. It’s a cloud-based CRM platform for small business with an enterprise-level app for multi-level organizations. The software offers features such as task management, pipeline management, and contact management to help you get an overview of your business and clear sales visibility, track your deliverables to clients, enhance customer communication and collaboration within the company, as well as boost efficiency and productivity.
The vendor offers apps for Android, iOS, and Kindle platforms and the solution integrates smoothly with popular business apps such as Outlook, Office, MailChimp, Evernotes, Gmail, and Google Apps.
Insightly offers five pricing plans:
Free Plan: available for up to two users. The plan includes support for 10 custom fields, 2500 records, and up to 10 advanced reports. You also get 5 email templates and mass email capabilities. No smart alerts and scheduled reports are included in this plan though. Users can also enjoy 200 MB for storage as well as online community support.
Basic Plan: $12 per user/month (billed annually) or $15/user/month (billed monthly). The Basic Plan offers 1 GB storage and 25k records. You also get 50 custom fields (10 per record) and unlimited advanced reports. Users can make use email support as well as mobile app. There are also onboarding sessions, scheduled reports, and smart alerts (max 5).
Plus Plan: $29 per user/month (billed annually) or $35/user/month (billed monthly). You get 10 GB storage and 100k records. Plus, you can make use of 250 custom fields (50 per record) and unlimited advanced reports. The package also offers 100 email templates and mass email (max. 2,500/day). Users can utilize onboarding sessions, priority email support, and a mobile app. The plan includes scheduled reports and smart alerts (max 25).
Professional Plan: $49 per user/month (billed annually) or $59/user/month (billed monthly). This package offers 100 GB storage and 250k records. You can make use of 500 custom fields and unlimited advanced reports. Users can utilize unlimited email templates and send mass emails (max 5,000/day). This plan also offers onboarding sessions, priority email support, and mobile app. The number of smart alerts increases to a max. of 100.
Enterprise Plan: $99 per user/month (billed annually) or $129/user/month (billed monthly). This package offers 1000 custom fields (200 per record) and 250 GB storage. You can avail 500k records and unlimited advanced reports. Users can utilize unlimited email templates and can send mass emails (max of 10,000/day). This package also includes onboarding sessions, priority email support, and mobile app. The number of smart alerts is increased to a max. of 250.
Zoho CRM is a leading web-based CRM system designed to attract and satisfy customers to expand your business. The app works equally effectively for entrepreneurs, small businesses, and large enterprises. You can use it to automate daily business tasks, track sales, and communicate with customers in different platforms. Plus, you can use its mobile app to access the system on the go and get updates quickly in real time.
You can expand Zoho CRM’s functionality and effectiveness by integrating it easily with widely used apps such as Google Apps, ConstantConnect, QuickBooks, MailChimp, and Microsoft Outlook as well as with cloud-based connectors like CloudWork and OneSaaS.
Zoho CRM offers four pricing packages:
Free Plan: This package is ideal for entrepreneurs. It is offered for up to 3 users and they get 5,000 records. You can make use of accounts and contacts, developer API, and lead management. Plus, there is mobile access and social CRM. Other great features are sales opportunities and web forms.
Standard Plan: $12 /user /month. This package is ideal for small business sales tracking. It includes all Free Plan features, plus document library and email marketing. You get 100,000 records. Users can perform product customization and conduct marketing campaigns. They can also make use of reports and dashboards as well as sales forecasting.
Professional Plan: $20 /user /month. This package is ideal for SMEs that needs a complete CRM. It includes all Standard Plan features, plus customer support and email integration.You can perform inventory management and mail merge. Other useful features in the plan are role-based security, unlimited records, and workflow automation.
Enterprise Plan: $35 /user /month. This package is ideal for multi-level organizations. It offers all Professional Plan features, plus advanced workflow rules and call center connectors. You can make use of custom modules and related lists. Users also get help desk integration, multiple currencies, and territory management.
Nimble is a widely used CRM software that is designed to help businesses and professionals build better work relationships in a multi-channel world. It offers a quick and smart way to track, engage, and nurture business contacts— by providing relevant context to conversations.
Nimble unifies your collaborations, calendar, communications, and contacts in a single easy-to-use system. Its gets information from popular social media networks like Facebook, Twitter, and LinkedIn, and automatically links this feature to your business contacts.
The vendor offers a 14-day free trial. The paid business package costs $15/month/user. Features include advanced field customization and full access to 3rd party integrations. This package offers a multi-user account. You can make use of unlimited communications history, unlimited network connections, and unlimited number of deals. Additional space in 25 GB increments costs $25 per account each month.
Nutshell is an efficient and handy CRM app that helps businesses attract and retain customers. The platform offers useful features for the needs of companies of all scales and in any industry, and is preferred by growing sales businesses and sole proprietors. It offers some of the best features in the market and is especially known for its robust analytics and reporting functionality.
Nutshell integrates seamlessly with a wide range of business systems including Quote Roller, Dropbox, RightSignature, Microsoft Exchange, Twitter, Zapier, Zendesk, MailChimp, Google Drive, and Box.
Nutshell CRM offers three packages. The prices mentioned are all for annual subscriptions.
Starter Plan: $20/user/month. This package offers business app integrations and API. You can also make use of calendar, task, and email sync, and custom import help. Users can utilize email templates and tracking as well as sales tracking and reporting. They can contact support via phone, email, or live chat. Another important feature is team contact management.
Pro Plan: $35/user/month. This package includes all features from the Starter Plan, plus activity reporting and click-to-call. You can also make use of funnel reporting and sales process automation.
Pro+ Plan: $70/user/month. This package includes all features from the Pro plan, plus professional onboarding and quarterly success plan review.
bpm’online is a process-driven CRM that helps you to improve your sales, marketing, and support activities by merging customer data with business process management tools. It is designed for small and medium-sized companies and also offers scalable features for large corporations.
The solution is designed around the BPM system which helps you to automate processes to boost customer support to meet their expectations. You can use the drag-and-drop features to make customization easy with both cloud-based and on-premise apps. The software works smoothly with widely used productivity systems like MS Word, MS Outlook, and Google Calendar.
Bpm’online offers different pricing plans for sales, marketing, and service. You can integrate all three modules into a single bundle and get a quote from the vendor.
Pricing for Sales Module:
Team Package: $25/user/month (cloud). This plan is ideal for small and medium businesses with direct sales teams. It offers out-of-the-box process for opportunity management: from lead to contract.
Commerce Package: $30/user/month (cloud). This plan is ideal for e-commerce. It offers a complete set of tools for short sales cycle and e-commerce.
Enterprise Package: $50/user/month (cloud) or $850/user (on-site). This plan is developed for medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS. It offers sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales, and POS.
Pricing for Marketing Module:
Active Contact Package : Cloud – $27 (1000 active contacts/month billed annually). Active contact is a contact included in one or more campaigns within a 12-month period. Up to 365 emails per year can be sent to one active contact. You can get custom pricing with the purchase of 50,000+ active contacts.
User License: Cloud-based at $50/user/month billed annually or On-site at $850 per license/lifetime
Pricing for Service Module:
Customer Center Package: Cloud-based at $35/user/month or On-site at $600 per user. This package is ideal for companies looking to automate helpdesk and contact center operations. It offers a set of tools to deliver excellent customer service and manage omnichannel communications.
Service Enterprise Package: Cloud-based at $50/user/month or On-site at $850 per user. This plan is ideal for large and medium-sized enterprises seeking to have many of their processes, such as ITIL, within and outside their workplaces get automated. It offers sophisticated tools to manage a complete service cycle, and provide exceptional support and service to customers and internal users.
Our analysis of the features and pricing packages of leading CRM apps shows that Freshsales pricing offers the best value for money. The app provides top quality features and flexible pricing packages to suit the needs of businesses of all sizes. If you’re interested in trying out the software first you can make use of its 30-day free trial to see how all key features work in action. You can try out the features before you invest in a package by subscribing to the 30-day free trial. You can easily sign up for Freshsales free trial here.
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