How Rapid SaaS Adoption and Digitalization Increase Need for Crowdsourced Testing

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Market research and consulting firm, Verified Market Research published a report on the global crowdsourced testing market. The report estimates the market to reach $3.16 billion by 2030 at a CAGR of 9.37% from 2022 to the end of the forecast period.

The report cited several reasons for the sustained market growth. First, large enterprises are adopting crowdsourced testing solutions for their software development projects. Crowdsourced testing aids in achieving a high level of quality assurance and development. These in turn impact the overall customer experience for the software.

Second, crowdsourced testing reduces the time to market for companies. With businesses turning to software and digital tools, vendors are under increased pressure to deliver quality products in the shortest possible time. Crowdsourced testing allows companies to run multiple testing for products concurrently. This makes it faster to complete testing for each software. It’s also easier to scale up testing if needed since companies have access to testers worldwide.

Third, crowdsourced testing is cost-effective. Companies don’t need to invest in permanent quality assurance resources. As a result, operations become more affordable. Affordability is an important factor in quality assurance testing. Companies usually need to test not just one software but also multiple devices for different operating systems, apps, and specifications.

The crowdsourced testing market faces challenges when it comes to security concerns. According to the report, data security and privacy could hold back business expansion.

On the other hand, the report indicated growing opportunities in crowdsourced testing. These opportunities will come from the global use of artificial intelligence, cloud computing services, and the Internet of Things.

Quality Assurance for SaaS Products

Organizations worldwide are more open to using SaaS products in their tech stacks. SaaS allows organizations to be more agile and survive economic downturns. Ninety-nine percent of businesses now use at least one SaaS product. Meanwhile, 78% of small and medium enterprises invest in at least one SaaS solution to run their business.

Moreover, Cisco reported that SaaS now takes up 75% of cloud computing workloads and workstations. The trend will continue to grow throughout 2022. With rapid digitalization among companies, we can expect sustained demand for SaaS products.

This means increased competition as well. Customers can easily choose another vendor over their current provider if they are not satisfied with the product. To lessen customer churn, SaaS companies must make sure their apps not only work but have the most reliable features 99% of the time. This is where crowdsourced testing for quality assurance comes in.

User interface and overall customer experience are crucial to every SaaS product. If there are constant glitches in the app or features that are not working properly, customers on trial might not sign up. Current users, on the other hand, will eventually not renew their plans.

As the report cited, functionality testing is the testing type that is expected to dominate the crowdsourced testing market during the forecast period. This type of testing verifies software functionality based on Software Requirements Specification (SRS). It tests each software functionality by providing inputs and validating outputs against the functional specifications.

The weight placed on functional testing shows how important it is for software features to perform in the way users expect. SaaS vendors should ensure reliable software performance by evaluating overall software functionality, especially in cases where additional users simultaneously access the app.