Pros and Cons of 10to8: Analysis Of A Popular Appointment Scheduling Solution

10to8: Top Scheduling Tool

USER SATISFACTION 100%
OUR SCORE 8.8

Scheduling an appointment should never be more complicated than this: the client booking a date, you get notified and the client showing up on due date. But things are more complicated in reality. Miscommunication arises, conflicting schedule is overlooked until it’s too late and that specter of a no-show because someone forgets his calendar. That’s life for many appointment-reliant businesses, mostly small business shops and professional services.

10to8 thinks it can solve these pain points. At first glance, the app is simple. That’s because it focuses on the case problems above by ensuring booking is accessible, communication is smooth and last-minute adjustments like cancellations or rescheduling are addressed at once. The vendor offers a great free plan that allows you to see the key features in action. You can easily sign up for 10to8 free plan here.

USER SATISFACTION 100%
OUR SCORE 8.8
10to8 won our Expert's Choice Award for 2017

In this guide, we take a look at 10to8 pros and cons in terms of usability and value to its target users: the small business service provider.

Overall, we are impressed with the app’s bare-bone attention to booking processes. Large enterprise may find it limiting, but if you have straightforward scheduling requirements, this app does a good job. Take a look at its features:

  • SMS and email appointment reminders
  • Android, iOS, Windows Mobile apps
  • In-app two-way chat with clients
  • Payment processing
  • Embeddable booking form
  • Multi-language support

Now let’s take a closer look at 10to8 pros and cons to find out if this is for you.

10to8 visual calendar view.

10to80 Pros and Cons

This app is an appointment scheduling software and nothing else. If that sounds like a shortcoming, it is also its strength because it solves that one thing that burdens appointment-reliant businesses: no shows. If you’re a small business you’ll find a lot of good stuff about this app. If you’re a large enterprise or looking for a POS or inventory management, the app is not for you. That said, here are the major benefits of 10to8 and some of its limitations.

1. No more miscommunication

No-shows are the bane of your business. They bleed you revenues–time that could have otherwise been reserved for other clients. Often, a no-show happens because someone forgets the appointment or there has been a misunderstanding on a last-minute change. Appointment scheduling software solutions do a good job at clearing up this miscommunication and 10to8 is no different.

You can set up automated SMS and email alerts to notify clients by intervals leading to their appointment. Moreover, you get to know if the client has received and read the message; no more second guessing your communication.

The reminders work two ways, too. Clients can reply to confirm or reschedule or even cancel the date. With a heads-up, you can immediately adjust your schedule for other clients.

2. Scheduling multi-party appointment is easy

Some appointments require the coordination of multiple people to confirm a date. For instance, a medical appointment may need the confirmation of the doctor, the laboratory facility and other specialists on top of the patient’s own schedule. Their disparate free dates can be synchronized on 10to8 calendar, making it easy to coordinate an open date for all. The app also applies to any scenario involving multiple parties like events, group tours and board meetings.

3. Manage staff and resources

Penny pinchers can be imaginative and use 10to8 as a resource management tool, albeit on a limited scale. If you employ a shared service, for example, a fitness instructor servicing two of your branches, optimizing his work is possible with 10to8.

You can schedule client appointments along the open dates of your gym instructor, even factoring in the travel time between gyms. With a 360-degree visibility of all schedules, there’s little risk of booking overlapping appointments or conflicting dates.

Similarly, you get notified at once of a cancellation, allowing you to make adjustments to ensure the schedule of your shared talent or resource is always filled up.

4. Simple, easy-to-use visual calendar

10to8 is not one of the features-rich appointment apps and that works to its advantage. Many small business owners just want a quick way to manage client schedules and they will find the app’s visual calendar with drag-and-drop tool appealing.

First off, there are few fields to fill out, only the essentials: appointment type, time block, client’s name, place and private notes. Scheduling is quick–just click a point on a horizontal guideline across the calendar to mark the dates.

You can also view the calendar by day, week or month. It is displayed prominently on the dashboard for a quick lookup, alongside your messages, online bookings and custom subheadings.

10to8 Room View used by hotels and resorts.

5. Seamless booking with options

You can embed a booking button to your WordPress site, other web publishing platform or your Facebook page. You can also customize the booking page with a unique call-to-action by modifying the text and block elements. But you can’t do this with the free app, which displays the 10to8 logo. All’s fair, we thought.

The booking page shows a menu of your services, your location on Google Map and other information you want highlighted. Once a client books you’re notified on your calendar with a pending request. Confirming the appointment sends an SMS or email to the client, linking the two of you to flesh out more details, where necessary.

Likewise, you and the client can communicate inside the app. This update lends to your automated reminders seamless connection between the two of you leading to the appointment.

That is much, however, the booking tool can do. It is limiting to anyone looking for more functionality like POS or inventory management, which this app is not. Although 10t8 can connect to Stripe for online payments.

Booking platform displays your location on Google Map.

6. Get paid fast

Although we mentioned 10to8 is limited as a POS, it can accept payments. Payment processing is done via PayPal, SagePay and Stripe at no additional charges, but exclusive of applicable payment gateway fees. With this setup you can request advanced deposits from clients and commit them to their schedule.

7. More revenues

Overall, this app can boost revenues by reducing no-shows and optimizing your shared resources. It also makes booking convenient and smooth for clients, adding value to your customer experience management.

Moreover, the online booking form widget extends your online reach and you’re able to monetize your Facebook page and website. We suggest you make a month-to-month comparison between your current booking setup and with 10to8, the better you see the income difference. Generally, we’d expect higher occupancy rate or foot traffic for you.

Other things we like about 10to8

  1. Reliable support at all price tiers. Phone support is available to all paid tiers. Freemium users can use the in-app help feature or 10to8’s knowledge base and FAQs.
  2. Scalable to enterprise. The app is surprisingly scalable to enterprise needs, at least for booking functionality alone. It features custom reporting that enables you to map team tasks and workflows and keep track of your KPIs for occupancy or online bookings. Likewise, 10to8 is protected by bank-level security using encrypted data and is compliant with the Data Protection Act. It also guarantees 99% uptime.
  3. Mobile accessibility. 10to8 has Android, iOS and Windows mobile apps; hence, you can always access your appointments on the go. Mobile access means you get to see last-minute adjustments even when you’re out of the shop or office.

Conclusion

If you’re looking for a feature-rich appointment booking app that does other stuff like inventory management and POS, you’ll feel limited by 10to8. The app focuses on scheduling appointments and it does a good job at solving one of the paint points of appointment-reliant small businesses: no shows. Likewise, the free option sends good vibes that this vendor means well, focusing on improving its customers’ business more than solely on earning their business. That alone merits our two thumbs-up for this app.

Category: B2B News

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