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Salesforce CRM Alternatives: Comparison of Top 2019 CRM Software Products

Category: B2B News

With consideration for the constantly changing and improving market of customer relationship management software, we have updated this article with information of 2019’s top CRM software alternatives to Salesforce and their comparison.

 

Salesforce is one of the more popular CRM solutions in the market today, but is it the best for your situation? There are other CRM applications worth your salt, including, according to our review team, the three alternatives discussed below.

We matched Salesforce CRM against Hubspot CRM, Zoho CRM, and Pipedrive for ease of use, customer support, cost-efficiency, and ease of setup. You’ll also see the difference among their price plans, deployments, and customer types. Finally, using a proprietary algorithm that aggregates factors such as user reviews, social mentions, customer feedback, and the review conclusions of our team of experts, the CRM solutions are rated with an overall score.

The comparison table below will greatly help you to find out which among the four CRM software fits your needs.

Salesforce CRM

Hubspot CRM

Zoho CRM

Pipedrive

Our Score: 9.7

Our Score: 9.8

Our Score: 9.4

Our Score: 9.5

User Satisfaction: 99%

User Satisfaction: 99%

User Satisfaction: 92%

User Satisfaction: 100%

Free trial: 30 days

Available for free

Free trial: 15 days

Free trial: 30 days

button_visit-website button_read-review button_read-review button_read-review
No awards in 2016 No awards in 2016

Ease of use: 95/100

Ease of use: 93/100

Ease of use: 95/100

Ease of use: 98/100

Cost-efficiency: 94/100

Cost-efficiency: 90/100

Cost-efficiency: 92/100

Cost-efficiency: 96/100

Help & support: 91/100

Help & support: 96/100

Help & support: 93/100

Help & support: 96/100

Ease of setup: 93/100

Ease of setup: 94/100

Ease of setup: 95/100

Ease of setup: 95/100

Pricing: from $20/mo

Pricing: free

Pricing: from $20/mo

Pricing: from $12/mo

Pricing model:

  • Annual

Pricing model:

  • Freemium

Pricing model:

  • Monthly
  • Annual

Pricing model:

  • Monthly
  • Annual

Customer types:

  • Small business
  • Medium business
  • Large enterprise

Customer types:

  • Small business
  • Medium business
  • Large enterprise

Customer types:

  • Freelance
  • Small business
  • Medium business
  • Large enterprise

Customer types:

  • Freelance
  • Small business
  • Medium business

Deployment:

  • Cloud-hosted

Deployment:

  • Cloud-hosted

Deployment:

  • Cloud-hosted

Deployment:

  • Cloud-hosted

Customer support:

  • Email
  • Phone
  • Training

Customer support:

  • Phone
  • Live support
  • Tickets

Customer support:

  • Email
  • Phone
  • Training
  • Tickets

Customer support:

  • Email
  • Live support
  • Training

Summary

Here are the highlights of our comparison that you should consider to get the best CRM software for your needs:

  1. Pipedrive tops the comparison in terms of ease of use and cost-efficiency
  2. Pipedrive is also tied with Zendesk CRM for ease of setup and with Hubspot CRM for support
  3. Hubspot’s freemium is unchallenged; but for price points, Pipedrive has the lowest entry plan
  4. If you’re looking for a monthly plan, Salesforce CRM won’t cut it; it’s only available via annual subscription
  5. If you require support for training, Hubspot CRM can’t give you one
  6. Only Zendesk CRM Pipedrive had earned a major award from our team of experts since last year

By Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

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