Top 10 Alternatives to Skype: Popular VoIP Software Solutions

RingCentral: Top VoIP Solution

What is the top alternative to Skype?

The top alternative to Skype is RingCentral because of its sophisticated PBX system, which works for businesses of all sizes. Completely cloud-hosted, this platform serves as an all-in-one communication hub that can support calls, video conferences, faxes, and even live chat.

Communication is essential in any industry, especially if you want to keep up with modern businesses. This is why having a VoIP system like Skype has become increasingly important over the years. With this at your disposal, it is easier to get in touch with customers and close the distance between you and employees from other office locations. Skype also makes it faster to share information whether you are in your office or on-the-go. However, it is important to note that while Skype is a great VoIP software, it might not be suitable for your business. This is why in this article, we have compiled a list of top 10 alternatives to Skype to widen your options.

VoIP (Voice over Internet Protocol) software systems offer plenty of benefits to businesses in terms of cost savings and enhanced productivity. Take a look at these stats: Small businesses that use VoIP can reduce their expenses on local calls by up to 40% and on international calls by up to 90%. In addition, VoIP can reduce the startup expenses of a new company by up to 90%. These developments are seen to drive the VoIP market, which is expected to expand to $204.8 billion by 2020. The VoIP industry’s contribution to the economy is predicted to rise at a rate of 15.3% annually. Plus, there are a billion mobile VoIP users around the world.

VoIP has been known to help businesses save both time and money. Unified communications can assist businesses with 100 employees save up to $920,000 a year in productivity. The increased popularity of VoIP systems has been attributed to the myriad of benefits that they offer. These include affordability, mobile capabilities, impact on business productivity, and scalability. Their popularity grows increasingly evident, with more and more businesses switching to these platforms.

These impressive stats are sure to have educated you about the importance of VoIP software for your business communication needs. However, how do you select a good system from the plethora of services out there? We help you in this task by explaining the key features and benefits of Skype as well as the top 10 alternatives to Skype in this article.

What is Skype?

Skype is a web-based communication application that offers instant messaging, international calls, video chat, group chat, group video conferencing, and collaboration features such as file and image sharing. Preferred by freelancers and businesses of all sizes for its simplicity, this service can be used to contact landlines as well as mobile phones at low rates. In addition, you can expect the best service and tools from Skype as it is owned by Microsoft.

Individual users can utilize the free basic service, while companies can choose to pay $2/user/month to avail business functionalities. With the paid package, you get compatibility with MS Office apps, business conferencing for up to 250 participants, integration with popular third-party systems, and top-rated security via robust encryption and authentication measures.

Benefits of Skype

  1. It offers unlimited calls to 63 countries for lower than $15/month.
  2. The app is easy to install and use.
  3. Businesses can use it to encourage collaboration and boost productivity.
  4. You can use it on desktops as well as mobile devices.
  5. It is rated as one of the best and cost-effective providers of VoIP services.

If you think Skype is too basic for your needs, don’t go away. We have also compiled the top 10 alternatives to Skype and essential facts about them to give you more choices.

skype alternatives

1. RingCentral

How did RingCentral land a spot on our list of top 10 alternatives to Skype? For one, it is a cloud phone platform that businesses can use for voice communications, online meetings, business conferences, and more. Since the app is cloud-based, companies can save the costs of a conventional communication setup that includes software, hardware, training, maintenance, operators, space, etc.

With RingCentral, your business teams and employees working from remote locations can transcend geographical limitations. They can utilize mobile applications for iOS and Android to send and receive text messages, faxes, and HD calls, all while getting real-time notifications. These functionalities allow businesses to eliminate physical offices and use virtual cloud-based ones.

Finally, your company can save a lot of money, international customers are able to save up to 30% on teleconferencing and overseas calls expenses. You can try these functionalities out for yourself if you sign up for a RingCentral free trial here. If you think that this is not the VoIP for you, you can take a look at these RingCentral alternatives instead.

This award is given to the best product in our phone systems category. It highlights its superior quality and underlines the fact that it's a leader on the market.
RingCentral won our Best Phone System of 2018

Why Choose RingCentral Over Skype?

  1. RingCentral is compatible with desktop and mobile devices as well as phone system hardware.
  2. The software offers a more extensive set of advanced VoIP functionalities.
  3. The platform has a fail-safe system in case of lost internet connection.

Why Choose Skype Over RingCentral?

  1. Skype offers a plug-and-play installation, making it fast and easy to deploy.
  2. The software has little to no learning curve at all.
  3. The vendor offers the basic software for free and offers affordable rates for its business functions.

2. Workplace by Facebook

Workplace by Facebook snags the second spot on our list for its flexibility and ease-of-use. Designed with an interface that looks exactly like the social media site, this software serves as a private social network where corporate teams can share information, organize events, and plan projects. It is equipped with instant messaging capabilities, live video streaming, and productivity features, making it a boon for companies that want to foster better collaboration in the workplace. Moreover, it is equipped with API capabilities that enable it to support custom integrations and bots as well as third-party applications. To learn more about this product and what it has to offer, sign up for a Workplace by Facebook free trial here. If you think that this platform isn’t for you, you may check out these Workplace by Facebook alternatives.

Why Choose Workplace by Facebook Over Skype?

  1. Workplace by Facebook offers integrations with G Suite, Okta, and other third-party applications.
  2. This platform supports group pages for a more streamlined project planning process.
  3. The software also offers productivity features that go beyond VoIP functionalities.

Why Choose Skype Over Workplace by Facebook?

  1. Skype offers more robust video and audio conferencing tools as it supports group calls.
  2. The software supports calls to landline and mobile phones.
  3. Skype has a more simple and streamlined feature set, making it ideal for businesses who prefer a no-fuss interface.

3. 8×8 VoIP Phone Service

8×8 VoIP Phone Service offers tools such as smartphone integration, internet faxing, web conferencing, and an online dashboard for call management controls. This platform is used by businesses in industries like transportation, construction, finance, insurance, and healthcare as well as companies that have offices in multiple locations. With its simple configuration, you can easily run a virtual office from your mobile device or desktop. Some of its top features include directory assistance, ring groups, hosted PBX, extension dialing, call forwarding, and recording. Other highlights are seamless integration with leading business systems, flexible pricing on a per-user basis, and excellent tech support by knowledgeable professionals for prompt issue resolution. If you wish to scout for other systems, browse these 8×8 VoIP Phone Service alternatives here.

Why Choose 8×8 VoIP Phone Service Over Skype?

  1. Unlike Skype, 8×8 VoIP Phone Service is a full-fledged PBX system.
  2. This software has an Automated Attendant feature that lets you route calls.
  3. This platform also supports voicemail.

Why Choose Skype Over 8×8 VoIP Phone Service?

  1. Skype offers more affordable plans, making it ideal for businesses who are on a budget.
  2. This software has a familiar and easily navigable interface compared to 8×8 VoIP Phone Service.
  3. Skype is fully compatible with MS Office tools and can support third-party applications.

4. Slack

Slack is a real-time messaging application that enables you to communicate easily and effectively in one place. The app offers search and archiving tools and can be accessed from anywhere, anytime. It integrates seamlessly with dozens of leading external services. Slack is ideal for team collaborations as it provides external and internal sharing tools that make distributing files as effortless as possible. You can easily search and find the files you need using the advanced search, sorting, and filter options. Mobile users can utilize the native apps for Android and iOS to be productive on the go. A unique feature is read state synchronization which updates your inbox on your computer or laptop when you read a message on your mobile phone. For more good options, browse these Slack alternatives here.

Why Choose Slack Over Skype?

  1. Slack can keep conversations on specific projects localized for easier searching.
  2. This software is capable of preserving conversations so you can access them on any device.
  3. The Slack paid plans offer more extensive feature sets.

Why Choose Skype Over Slack?

  1. Skype has tight integrations with MS Office products.
  2. The vendor offers flexible pricing plans depending on the communications features you need.
  3. The platform provides a wide array of security tools to keep your conversations safe.

5. Mitel Sky

Formerly known as ShoreTel Sky, Mitel Sky offers a suite of cloud-based phone solutions that are designed to help you with video conference calls, standard phone calls, mobile communications, active web sharing, customer engagement, and more. It is an ideal system for companies that do not wish to incur the cost of setting up an on-site communications platform. As it is cloud-hosted, the vendor takes care of all configurations and system management, so you can focus on boosting your business without worrying about installations, updates, or recurrent expenses. Enterprises can use Mitel Sky for web conferences and meetings by enabling participants to share video files, design attractive presentations, and actively participate in all discussions. In addition, the application seamlessly blends with multiple software systems thanks to partnerships with leading CRM and ERP platforms. For more good options, browse these Mitel Sky alternatives here.

Why Choose Mitel Sky Over Skype?

  1. Mitel Sky offers quote-based plans that ensure you are paying for only the features you require.
  2. This software offers advanced VoIP features that large companies might need.
  3. The platform comes with an automated attendant.

Why Choose Skype Over Mitel Sky?

  1. Skype offers a free plan as well as affordable subscription rates.
  2. This platform has a more familiar interface that makes it easy to navigate.
  3. The software can integrate with third-party applications.

6. Google Hangouts

Google Hangouts is offered on Gmail and Google+ and you can use it for text, voice, and video chats. It is an ideal platform for both one-on-one as well as group chats. You can also use it on mobile devices by downloading the Android or iOS app. Google Hangouts can be utilized by both individuals and businesses. The platform’s interface is based on social networks, and it ensures data security by using the latest protection standards. In addition, as it is part of the Google stable, Google Hangouts effortlessly integrates with leading business apps including Sprint, Freshservice, Zendesk, West Unified Communications, Slack, and others. Last but not least, the pricing packages are cost-effective even for businesses with limited budgets. If you want to look at other solutions, browse these Google Hangouts alternatives here.

Why Choose Google Hangouts Over Skype?

  1. Google Hangouts works seamlessly with other G Suite tools.
  2. The software supports video broadcasting via YouTube.
  3. Google Hangouts also offers intelligent muting options.

Why Choose Skype Over Google Hangouts?

  1. Skype offers more powerful instant messaging and group conferencing features.
  2. The vendor provides live support.
  3. This software has a business edition that is specifically designed to cater to the needs of corporate teams.

7. Viber

Viber is a mobile messaging application that you can use to make phone calls and send messages to other Viber users for free. This instant messaging and VoIP software system is compatible with popular mobile operating systems. In addition to chat and voice calls, you can exchange pictures and audio and video files. Viber also allows users to call and send messages using 3G or Wi-Fi connectivity, and you can make international calls to unregistered mobile and landline numbers at low rates. Key features include Viber games, service messages, public chat, news feeds, group chat, and HD video calls. If you want a solution with advanced tools, browse these good Viber alternatives here.

Why Choose Viber Over Skype?

  1. Viber has a discover feature that lets you follow other communities, brands, and news sites.
  2. This software syncs automatically when you log in using other devices.
  3. The vendor offers cheaper call rates.

Why Choose Skype Over Viber?

  1. Skype can support online meetings for up to 250 people.
  2. This software allows users to make calls to mobile and landline phones as well as send text messages.
  3. The vendor offers live support.

8. Jabber

A unique app that offers open instant messaging, Jabber has been recently recognized as an XMPP (Extensible Messaging and Presence Protocol), as required by the IETF internet regulations for online messaging. As a result, this program can be used as a wireless app on mobile devices. Jabber functions as an XML-based open source system and uses an email-based interface that includes the utilization of the ‘@’ suffix. This enables the platform to read email addresses from all providers and display their origin. Though it was founded as a free basic tool, the solution now offers paid packages for businesses with advanced functionalities and technical support. If you wish to scout for other options, peruse these viable Jabber alternatives here.

Why Choose Jabber Over Skype?

  1. Jabber provides users with more advanced VoIP features.
  2. This software has an on-premise version and a cloud-hosted version.
  3. This tool has administrative dashboards that let you check call queues and route calls, making it ideal for customer support operations.

Why Choose Skype Over Jabber?

  1. Skype offers a curated feature set that focuses on instant messaging and conferencing.
  2. The vendor offers this product for free.
  3. Skype provides live support and customer training.

9. Zoho Cliq

Previously known as Zoho Chat, Zoho Cliq is a software solution that facilitates real-time messaging, video calls, and audio calls. It aims to boost collaboration and communication within corporate teams using its multi-platform functionalities, exceptional file sharing tools, and robust daily task automation options. Accessible on desktop and mobile devices, the software also comes with SSL encryption to ensure that your data is protected at all times. Furthermore, Zoho Cliq deeply integrates with Zoho products and third-party applications. Should you think this platform is not the best option for your operations, worry not. We have listed some awesome Zoho Cliq alternatives here.

Why Choose Zoho Cliq Over Skype?

  1. Zoho Cliq is specifically designed for small and medium businesses
  2. The software seamlessly integrates with other Zoho suite tools.
  3. This platform offers bot automation.

Why Choose Skype Over Zoho Cliq?

  1. Skype provides live support for their clients.
  2. The software works well with MS Office applications.
  3. This platform accommodates group conferencing for up to 250 people.

10. QueueMetrics-Live

Asterisk-based contact centers that are looking for detailed insights into their performance indicators, agent performance, statistics, and other types of metrics can consider QueueMetrics-Live. This live monitoring and reporting platform provides users with more than 200 metrics and a large selection of reports to give them a clear view on their operations so that they can enhance their operational efficiency and provide better services to customers. With QueueMetrics-Live, you no longer have to invest resources on an IT infrastructure due to its cloud-based nature. This leads to fast deployment as well, and all you need to get everything up and running is a stable internet connection. Make sure to check our QueueMetrics-Live alternatives for other great choices.

Why Choose QueueMetrics-Live Over Skype?

  1. QueueMetrics-Live offers unmatched scalability, which means you can easily match your call center requirements as you see fit.
  2. It features a slew of metrics that can help you get detailed insights into your operations.
  3. It comes equipped with agent management functionalities that can help you better control agent efficiency and monitor call conversions.

Why Choose Skype Over QueueMetrics-Live?

  1. Skype offers great integrations with Microsoft products
  2. The vendor offers affordable paid plans and the software’s basic functions can be used for free.
  3. Skype provides training for their customers.

What to Look for in a VoIP System

Skype and all the alternatives mentioned in this article are some of the best communication tools in the industry. They offer comprehensive features as well as easy-to-use interfaces that can help optimize your operations and promote better collaboration in the workplace. However, if you still feel like you should continue browsing for more products, you should first understand what to look for in a VoIP system. Here, we have listed down some of the most important factors to consider when purchasing a communications tool. This way, it will be easier for you to narrow down your choices and pick the best possible platform for your operations.

  1. Mobile Integration – Mobility is important if you want to remain competitive in the modern business landscape. When looking for a VoIP system, you might want to consider one that supports mobile integration. This feature will allow you to manage your contacts and facilitate conversations using your mobile phone, so you can work on-the-go. Mobile integrations are particularly helpful for small businesses and startups who have limited manpower as this allows them to answer calls from clients wherever they are.
  2. Conference Calls– VoIP systems are meant to help you improve team collaboration, especially for companies with multiple office locations. This is why having a conferencing feature, be it audio or video, is necessary. Having this at your disposal will allow you to set meetings and communicate with each other without having to physically meet each other. Just make sure to check how many contacts the software can support for each call and find out if the platform’s conferencing feature comes with collaboration tools. These tools may include recording options, screen sharing solutions, as well as file sharing capabilities.
  3. Unified Communications – Everyone has preferences when it comes to the channel through which they want to communicate. As an entrepreneur, you know how important it is to be able to accommodate these preferences. This is why you should consider having a VoIP that supports unified communications. With this, you can use text messages, phone calls, video calls, or instant messaging without having to switch devices or log in to other platforms. Unified communications solutions will make it more convenient for you to get in touch with people. In a similar light, you are making yourself more available to those who want to reach you.
  4. Security Options – Plenty of information pass through your communication channels on daily basis. Be it your clients’ personal information, important company data, or other details about your products and services, you should always be prepared to keep these data safe from prying eyes. As you browse for a VoIP solution, you should try to look one that offers security options such as SSL encryption, two-factor authentication, and password protection.    

  5. Scalable Interface – Your business’ needs continually change, so it is important to find one that can keep up with your pace. As much as possible, choose a VoIP software with a scalable architecture. It should be able to withstand the fluctuations in the amount of calls and messages you make on a daily basis. Moreover, the platform should have a storage capacity that can be expanded for when you need to store more data. Ideally, you should also find a software provider that will allow you to downgrade or upgrade your plan when the need arises.
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