Zendesk Alternatives: Comparison of Top 2017 Help Desk Software Products


Pricing isn’t the only factor when comparing the best help desk software in 2017. You have to consider other important factors including ease-of-use, support, and targeted users. Likewise, reviews are critical to help you get an overall picture of product performance. Where you lack experience and direct knowledge about the software, other users’ experience and expert reviews can guide you to pinpoint issues that, otherwise, are glossed over by vendors.

This comparison of Zendesk vs Freshdesk, along with Desk.com and LiveAgent, should help you get up to speed when shortlisting the best help desk software for your company.  We have updated the figures and ratings for 2017 based on the latest product specs, user reviews, satisfaction ratings, and our experts’ detailed analyses on these solutions.

After aggregating all these elements, an overall score is given for each software. Meantime, the User Satisfaction rating takes into account user reviews, social mentions, and other sources, including our own database of customer feedback about the software.

Check the comparison matrix below to guide you on finding the best help desk software in 2017 for your business. Cheers!

Zendesk

Freshdesk

Desk.com

LiveAgent

Our Score: 9.5

Our Score: 9.8

Our Score: 9.4

Our Score: 9.7

User Satisfaction: 94%

User Satisfaction: 100%

User Satisfaction: 90%

User Satisfaction: 99%

Free trial: 30 days

Free trial: 30 days

Free trial: 14 days

Free trial: 14 days

button_visit-websitebutton_read-reviewbutton_read-reviewbutton_read-review
No awards in 2016
No awards in 2016

Ease of use: 96/100

Ease of use: 97/100

Ease of use: 89/100

Ease of use: 98/100

Cost-efficiency: 97/100

Cost-efficiency: 97/100

Cost-efficiency: 90/100

Cost-efficiency: 91/100

Help & support: 94/100

Help & support: 97/100

Help & support: 93/100

Help & support: 95/100

Ease of setup: 95/100

Ease of setup: 98/100

Ease of setup: 90/100

Ease of setup: 99/ 100

Pricing: from $5/mo

Pricing: from $15/mo

Pricing: from $20/mo

Pricing: from $12/mo

Pricing model:

  • Monthly

Pricing model:

  • Monthly
  • Annual

Pricing model:

  • Monthly
  • Annual

Pricing model:

  • Monthly

Customer types:

  • Freelance
  • Small business
  • Medium business
  • Large enterprise

Customer types:

  • Small business
  • Medium business

Customer types:

  • Freelance
  • Small business
  • Medium business
  • Large enterprise

Customer types:

  • Freelance
  • Small business
  • Medium business
  • Large enterprise

Deployment:

  • Cloud-hosted

Deployment:

  • Cloud-hosted

Deployment:

  • Cloud-hosted

Deployment:

  • SaaS
  • Cloud-hosted
  • On-premise

Customer support:

  • Email
  • Phone
  • Live support
  • Training
  • Tickets

Customer support:

  • Email
  • Phone
  • Live support
  • Training
  • Tickets

Customer support:

  • Email
  • Phone

Customer support:

  • Email
  • Phone
  • Live support
  • Tickets

Summary

If you’re looking for a help desk solution that can scale to your business growth, it’s a toss-up among Freshdesk, Zendesk, and LiveAgent. Freshdesk, which scored the highest in our comparison, is a fierce competitor of Zendesk. They both have almost the same features, value propositions, and target users (and some like to point out—last name).

Meantime, LiveAgent has a simpler interface, but has a straightforward appeal to companies looking for an all-in-one help desk. LiveAgent has the most deployment options and the easiest to set up among the solutions. On the other hand, Desk.com has pared down features focusing mainly on ticket management.

Category: B2B News

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