Just about any eCommerce company encounters problems with shipping, with unexpected complications popping up every now and then. Such problems arise from situations such as handling errors, hidden shipping fees and complex taxation in international markets. This is why fulfillment for eCommerce firms, especially startups, can be a taxing proposition. Newcomers who decide to handle product shipping and delivery themselves often end up with the headaches of supply chain management. However, success in international markets if it ever comes, brings along with it growth and increased profits.
To achieve this, it would be wise for a small eCommerce firm to enlist the help of an order fulfillment service. Such service simplifies the logistics process, lifting the burden of supply chain management off eCommerce startups. It likewise provides cost savings to small clients as ordering, storage and delivery services cost less when using an order and fulfillment service. On top of this, such service typically has a lot of offerings that are bound to benefit online sellers.
In this article, we discuss order fulfillment solution called eFulfillment Service, what it has to offer, the technologies it employs and what benefits it gives its customers.
Established in 2001, eFulfillment Service provides a speedy order fulfillment service to clients around the globe. It uses only the best technologies to ensure quality service and customer satisfaction. The service caters to all business types and sizes, providing end-to-end offerings for all types of eCommerce companies. The platform offers free shopping cart integration, 24/7 client access to its order fulfillment software, inventory storage and pick and pack service, among others.
The platform is known for both domestic and international shipping services, offering a variety of shipping methods to choose from. With eFulfillment Service, users need not worry about their products, as it also provides shipment tracking. For startup online sellers, flexible pricing options are available, along with a discounted shipping option.
Our eFulfillment Service reviews confirm that the solution is likewise popular for its impeccable customer support program, offering a ticket system that is accessible 24/7 and a 100 percent customer satisfaction guarantee. Another key feature is eFulfillment Service’s additional services, which include returns handling, kitting and assembly and marketing inserts.
The service has been exceeding industry standards that it has become a household name among eCommerce businesses big and small, garnering awards in the process.
EFulfillment Service is a known provider of storage, fulfillment and speedy shipping services at very flexible prices. All orders received by the service are shipped in the same day. However, if an order is received before 1:00 pm, the package will be shipped the next business day. The service’s partnerships with known carriers give users the option to choose their preferred method of delivery, which could save time and money for online sellers. These delivery methods include low-cost shipping service for lightweight and mid-weight packages, ground delivery service, expedited and overnight deliveries. These services are being offered at prices that cater to clients ranging from small eCommerce firms to large corporations.
The platform’s international order fulfillment and shipping service can help customers expand their international reach and create new markets in the process. Assistance in dealing with rules and regulations of destination countries is provided to those who avail of the service. With its partner carriers, eFulfillment Service offers methods such as USPS First Class Mail International and FedEx International Economy. Any customs duty required is charged to end customers upon delivery.
Shipment confirmation emails are given to clients once a package gets off the service’s fulfillment center, along with a tracking code and a custom sales message for the recipient. Tracking codes provide end users with the ability to track their shipments through the users’ websites, enabling them to monitor their shipments in real time.
Aside from this, our eFulfillment Service reviews show the company also efficiently handles backorders and provides a $100 damage or loss insurance coverage for all standard ground, expedited and overnight shipments. It likewise collects cash-on-delivery amounts for the said services. For inbound shipping, users can realize great savings as the solution offers a 70 percent freight discount to those who send their items to the service using eFulfillment Services’ preferred carriers.
eFulfillment Service complements its offerings with a number of services that will spare customers of having to deal with other problems associated with supply chain management. Among these are order returns processing, kitting/light assembly and custom technology projects. These additional services are meant to help users all throughout the shipping process.
The service’s order returns processing capability involves inserting a printed custom return instruction into every order. Such instructions can be updated to reflect changes in users’ policy. Returned items
are also closely inspected and sorted, with eFulfillment Service notifying the client via email.
Meanwhile, the service’s kitting/light assembly offering can help customers save money as eFulfillment Service handles the collating and kitting of just about every product there is. It can also break bulk materials into smaller units and relabel products as needed.
EFulfillment Services can handle custom information technology projects that involve shopping cart integration. Another useful add-on is the pick and pack services, which is guaranteed to be accomplished in a single business day from the receipt of an order. This offering includes free packaging supplies, email notification and automatically generated inventory, orders, and shipped packages reports.
eFulfillment Services uses a proprietary web-based platform to run the core of its operations. The software seamlessly integrates with popular shopping carts, which comes free with the service. It is accessible to users 24/7, enabling them to monitor their shipments at any time. The platform likewise provides real time reports on orders, shipments and tracking information, among others. It is highly customizable to suit the needs of eCommerce companies.
Another key feature of the platform is ease of use. The solution is simple to use and can be accessed via any computer with an Internet connection. Providing a secure login, the system enables users to monitor inventory, orders and shipments anytime, anywhere. With this web-based solution, users can create, view, search and edit orders and forecast inventory.
Aside from these, the platform also automatically generates tracking emails that users can customize. These emails are useful in effecting customer retention as they can be outfitted with promotional codes and provide customers with answers to frequently asked questions. Under the system, orders can be received three-ways—by manual entry, CSV upload and automatic XML submission. These methods make ordering easier and simpler for non-technology savvy users.
The platform’s free integration service is also a key selling point. eFulfillment Service integrates with most shopping carts and eCommerce platforms. Integration aids in receiving orders, making them fast and easy. For customers whose shopping carts are not yet able to integrate with the system, the service will connect their platform for them.
Customer data security is paramount when it comes to the fulfillment process. With eFulfillment Services, clients are assured that their information are safe from prying eyes. The platform uses multiple dedicated firewalls and security systems, along with physical security technologies such as keycard protocols and biometric scanning.
EFulfillment Service’s customer support program is among the best in the industry. The service provides a support ticket system, which is accessible 24/7. Competent client teams are also on standby to receive customer calls, handle requests and do follow ups to ensure customer satisfaction. Another strength of the service is its issuance of call tags for incorrect shipments. Customer refunds and shipment costs are likewise provided in such cases.
Unlike most fulfillment services, eFulfillment Service does not base pricing on order volume nor impose inventory requirements. The service does not follow a specific pricing model. Instead, prospective clients who visit its website are asked to request for a quotation. However, the eFulfillment Service does not charge setup and integration fees and even offers discounted and cash-on-delivery shipping options. It does not impose hidden charges or long-term storage fees. What is pretty great about the service is despite its popularity, it is so confident of its service that it is willing to match or beat fees being charged by other providers.
Indeed, eFulfillment Service is one great order fulfillment solution. It has virtually everything that eCommerce companies, big and small, need. But one thing that sets the service apart from its competitors is its transparency in pricing. Prospective users are guaranteed to get what they pay for. Aside from these, the service does provide online sellers great benefits:
There is no question that eFulfillment Service is one order fulfillment service that online sellers should really try. Its quality offerings, commitment to its customers and transparent pricing will truly benefit any eCommerce company looking to solve their shipping problems.
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