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30+ Essential Online Collaboration Statistics: 2019 Analysis of Trends, Data and Market Share

Category: B2B News

When talented, highly motivated individuals with brilliant minds work together on a shared objective, great things are achieved. By working together, employees can build upon each other’s strengths and enhance their imperfections to become a robust, highly productive and cohesive business unit. This is why teamwork and collaboration play a crucial role in the success of any business. And in today’s digital workplace, the crucial engine that helps keep the wheels of teamwork rolling can be found in collaboration tools, especially the ones based online.

Since they were first conceptualized in the 1960s, collaborative work systems have been providing vast benefits to businesses. Relative to the history of collaboration software, where are we now in this progress toward a seamless collaborative work environment among teams working together regardless of geographical location? Let’s look at these online collaboration statistics, collaboration technology trends, their deployment practices, upcoming technological developments, and other important information that will come handy in your selection of a new collaboration tool for your business.

online collaboration statistics

Collaboration Software Market Size Statistics

Business spending on online collaboration solutions is predicted to further expand this year as the demand for these collaborative platforms continues to grow, further boosting the collaboration software market size. Companies are increasingly deploying the various types of collaborative tools to continue driving innovation, remain relevant, and resolve issues more efficiently in order to meet the evolving consumer expectations, maintain market share, and gain competitive advantage. 

  • Global online collaboration market is expected to increase by 9% in 2019 to go beyond US$45 billion. (Synergy Research Group)
  • The market will further grow to US$ 59.86 billion by 2023, based on a predicted CAGR of 11.6% from 2018 to 2023. (Markets & Markets)
  • Providing immersive experience in workplace collaboration, VR and AR will reach a market size of US$16.1 billion by 2025. (Goldman Sachs)
  • In terms of the collaboration software market share, cloud-based online collaboration tools have now surpassed on-premise apps by a ratio of 64% to 36%. (Synergy Research Group)
  • Huddle-room meetings, now 8.1% of all video meetings, are expected to undergo massive growth to account for around 70% of all online conferencing meetings by 2022. (Frost)

The continuing increase in market demand for online collaboration apps is attributed to a wide array of factors. File sharing tools, for one, are increasingly becoming more flexible while getting more powerful. Others include seamless exchange data and team conversation, better user access controls, improved communication, creative input, mobile access, efficient problem-solving, greater innovative ability, task scheduling, and overall increased productivity. Likewise, it is likely that cloud-based collaboration apps will be replacing conventional on-premise tools increasingly in the near future.

Collaboration Technology in Business Statistics

Collaboration technology in business, complemented by related workplace technologies like project management platforms, had been changing how we work for the past several decades, mostly resulting in benefits for both employees and their organizations. Here are some key workplace statistics on the impact of online collaboration apps.

  • A 20-30% increase in productivity is provided by online collaboration tools and digital workplaces. (McKinsey)
  • 83% of workers depend on technology to collaborate, but 59% face challenges with their organization’s tools. (Alfresco)
  • The presence of an effective communication system decreases employee turnover by 50%. (ClearCompany)
  • 70% of businesses believe that employees will spend more time on collaboration applications, 67% think that office-based social media tools will grow, while 62% of employers anticipate a further increase in the use of instant messaging apps. (Deloitte)
  • 33% of Millennials prefer to work in companies with collaborative workspaces. (Mercer)
  • 86% of business owners and staff attribute workplace problems with inadequate or poor communication tools. (Salesforce)
  • 80% of businesses employ social collaboration apps to improve business operations. (McKinsey)
  • Effective communication systems help in retaining the best talents by as much as 4.5 times. (RoomToEscape)
  • 70% of employees attribute enhanced collaboration to digital technologies. (Aruba)
  • 48% of employees prefer using peer collaboration tools for workplace learning, while 81% say that their productivity improved due to peer collaboration apps. (Braidio)
  • 85% of employees with access to collaborative management tools are more likely to perceive themselves as happy in the workplace. (Wrike)
  • 75% of employers consider collaboration as crucial, but only 18% receive communication assessments in their performance appraisals. (Queens University)

The above statistics clearly indicate the vast advantages that online collaboration technology has been providing to employees and organizations alike. Proven to provide substantial productivity and efficiency improvements, not to mention helping improve how employees perceive their jobs, online collaboration tools are likely to offer more new benefits in the years to come.

Deployment of Workplace Collaboration Technology Statistics

A well-coordinated workplace collaboration technology is an absolute requirement to help work teams achieve productivity and efficiency without being limited by geographical and even cultural boundaries. As modern businesses continue to be composed of distributed teams, employees must have ready and secure access to business data and collaborative exchange within and beyond the confines company’s physical walls.

  • Humans and AI are collaborating in 1,500 corporations worldwide by complementing each other’s strengths. (HBR)
  • 53% of businesses believe AI-powered smart meeting rooms will improve business processes, while 95% of employees think that AI can help enhance their job quality. (Cisco)
  • 67% of businesses have some portions of their online collaboration apps in the cloud, while almost one-third have all their collaboration apps in the cloud. (Nemertes)
  • BYOD and computer in room equipment in the market, along with the development of new AI technology, will see increased use in conference spaces. (UC Today)
  • More businesses are integrating Web Real-Time Communications (WebRTC) with collaboration tools as it helps deploy improved video and audio conference calls and ensure secured data transfers. (GrandViewResearch)
  • Message-based platforms are key to providing enhanced collaboration to support agile work systems such as scrums, innovation hubs, and cross-functional work teams. (McKinsey)
  • In terms of collaboration between companies and their customers, 85% of businesses will be offering live chat on mobile devices or their website by 2022. (Aberdeen).

The much-improved integration of people, their work, and rich content provided via the cloud and mobile access, and in a more secure environment, essentially describes how online collaboration is offered by vendors at present. The most exciting deployment feature nowadays is AI, which, among a host of benefits, already allows businesses to establish the ideal number of meeting attendees, best meeting duration, or even determine ways to boost the productivity of an online brainstorming session. The increasing use of AI with online collaboration solutions is driving the growing demand for enhanced communication and workflow management tools in businesses.

Future of Collaboration Technology

Upcoming and emerging collaborative tools are expected to help businesses to go beyond what presently team collaboration is and further integrate untapped business and consumer data by allowing robust data capture and business intelligence to provide powerful insights that work team can easily access and act upon. This is already evident in the marked improvement of business intelligence tools for small businesses and enterprises alike. As collaboration technology continues to evolve, let’s take a look at some key future trends that are expected to dramatically change the way businesses collaborate:

  • There will be a sustained rise of a wide array of AI-powered bots, such as, AllyO, and Text Recruit, designed to perform various HR and project management related-tasks like finding job candidates, scheduling meetings, conducting interviews, sit in as recruiters, etc. (CMSWire)
  • AR and VR are being considered as the final team collaboration and creativity frontier. (VirtualRealityPop)
  • AI bots and Smart Virtual Personal Assistants (SVPAs) are increasingly being used by businesses to automate tasks and enhance workplace collaboration. (FutureOfWork)
  • Chatbots or conversational user interfaces (CUI), designed to make information handling easier, are expected to simplify data access for work teams. (Shopify)
  • Pre-programmed with a set of rules for managing repetitive tasks, Robotic Process Automation (RPA) technology is seen to handle the bulk of all cumbersome work to enable businesses to achieve time and resource savings and prevent errors, while at the same time allow work teams to focus more on collaborative concerns. (CIO)
  • Computer-supported collaborative design (CSCD) allows simultaneous sharing and interaction with a focus on creative ideas and information. DesignSociety
  • Crowd-based collaboration uses direct consumer participation via crowdsourcing systems to shape their products. (VisualCapitalist)
  • Applications that generate personal avatars using body language or robots that mimic the eyes and body movements of users are offering a new frontier in enabling users to interact with each other in new ways. (altvr)
  • Data blending are designed to provide an easy way of deriving personalized data sets from too large, complicated business data, to help business analysts and work teams answer particular business concerns quickly and efficiently. (HBR)

These are only but a few of the extensive areas of development regarding the future of online collaboration technologies. To optimize the benefits of these developing and upcoming technology trends, the proper mindset should be on how us humans can productively exist and collaborate with AI and look forward to how this technology can help us become more effective and efficient. Besides, these bots and robots might even be key to improving human lives in the future, including transforming our jobs and workplaces.

Take advantage of these statistics when buying collaboration software

The above industry statistics and collaboration trends were carefully selected to help you make a well-informed purchasing decision when choosing the best collaboration programs for your business. Knowing these technology highlights will not only make you updated on the ins and outs of the industry but also help you better situate your requirements in light of the existing and upcoming technology trends. In summary, here are some key takeaways:

  • With all the positive developments, the growth of the collaboration software market is very likely to accelerate further, driven by new efficiencies provided and the continued expansion of cloud-based collaboration solutions.
  • The ongoing workplace evolution steered by collaboration technology is expected to achieve new milestones in terms of significant benefits, enhanced efficiencies, and, of course, better revenues for businesses.
  • Compared to recent years, the current use of collaboration applications in workplace settings is relatively much improved in supporting work teams in their collaboration needs. More and more businesses are adopting these technological solutions via the cloud, which provides more agility, mobility, and security.
  • AI will likely be at the center of the future of collaboration technology, as it is being increasingly integrated into a range of business operations across organizations that before were never imagined to be possible.

With all these major developments in collaborative software solutions, it’s high time to remove our focus on things that technology can easily solve and start taking a closer look at collaboration itself. We must ensure that whenever people connect and collaborate using technological tools, organizational productivity does follow, which can then translate into value and competitive advantage.

If you need a collaboration tool that’ll help bring your team closer and become more productive, it’s highly suggested that you first try some of the leading collaboration software in the market today before purchasing one.

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. No stranger to small business hiccups and drama, having been involved in a few internet startups. Prior to his for-profit ventures, he has had managed corporate communications for a Kansas City-based Children International unit.

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