Top 10 Alternatives to Pipedrive: Leading CRM Applications

Pipedrive is a very popular CRM solution that can be efficiently used by companies to strengthen customer engagement and build profitable relationships. In this article, we’ll start by providing you with an overview of the features and benefits of Pipedrive. Next, to give you a sound overview of what is available in the CRM market we’ll go over the top 10 alternatives to Pipedrive that you may want to check out. We’ll consider key reasons why you may want to consider each of the alternatives instead of Pipedrive and vice versa. This will include comparing the main features, pricing, and top integrations offered by each vendor.

What is Pipedrive?

Our review team has selected Pipedrive as one of the leaders of the CRM software category by giving it a high score based on its key features, customization, integration, quality of customer support, and other elements. If you want to try out the software first, the vendor offers a great free trial plan you can check. You can easily sign up for a Pipedrive free trial.

The app offers robust sales pipeline management for growing businesses and sole entrepreneurs. It was developed by sales professionals, provides a good overview of your sales, and enables you to focus on priority deals. Setup is fast and easy and the app is mobile optimized, so you can access it on the go. Plus, you can smoothly integrate it with popular third-party business apps such as Google Contacts, Google Calendar, and others.

What benefits does Pipedrive offer to its users?

• The system’s minimalist layout facilitates easy lead management
• You can focus on hot leads and close deals more quickly
• Pipedrive helps you perform efficient sales management
• You can improve all your workflows, including complex ones
• It is available in 13 languages and supports a wide selection of currencies
• The vendor offers flexible pricing packages that are affordable even for small businesses

If you are not impressed with what Pipedrive has to offer, there is no need to go away. Read on to learn about 10 viable Pipedrive alternatives that offer unique features of their own. Check them out and you may just find what you are looking for.

Top 10 Alternatives To Pipedrive

1. Hubspot CRM

What makes Hubspot CRM a great alternative to Pipedrive? To start, the app is offered free which makes it a good choice for freelancers and startups. Moreover, it enables sales teams to perform their tasks efficiently without changing their existing workflows. This system offers basic features that can be useful for small and medium-sized businesses, but large enterprises with greater needs will find it lacks depth and extensiveness.

Hubspot is a well-integrated CRM platform and its native integrations include Gravity Forms, BigCommerce, Dropbox, SugarCRM, Microsoft Dynamics, and others. Top features include templates, tracking, and scheduling, email connections, company database, social media, and website integration. What’s more, you can easily start using HubSpot CRM for free.

To give you a wider choice, we present viable HubSpot CRM alternatives.

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Why use Hubspot CRM instead of Pipedrive?

• You can link it to all locations where your sales processes are taking place, including your phone calls, social media profiles, email service providers, websites, and more.
• After installation, the app will play in the background of all tools and you can trigger it whenever you need it.
• Hubspot CRM blends easily with all operations and processes and you don’t have to modify them.
• It is a robust automation system that helps businesses close deals faster.
• You can reduce the time spent on arranging customer documentation.
• Finally, it offers powerful data enrichment functionality and you can import leads from your emails with a few clicks.

Why use Pipedrive instead of Hubspot CRM?

• Data import and export is simple.
• You can efficiently manage your company’s sales pipeline.
• The vendor offers a 30-day free trial for all pricing packages.
• It offers full sales management features.

2. Freshworks CRM

Freshworks CRM is a CRM-marketing automation software hybrid that offers comprehensive solutions for generating leads, raising sales, and streamlining communications through its nine modules. Leads can be grouped, targeted for campaigns, and automatically assigned to members of the sales team, which speeds up operations. It also populates easy-to-understand reports through which you can monitor the performance of your products and campaigns.

Unlike standard CRM platforms, Freshworks CRM automates a lot of operational tasks, such as sending and scheduling emails, grouping contacts, and logging calls. It is also equipped with tools to monitor the behavior of leads on your websites, as it presents an activity for each lead, which you can leverage to improve sales and marketing strategies. Furthermore, the platform has collaboration tools to get your team involved throughout your sales pipelines and marketing funnels.

Freshworks CRM offers three pricing plans and comes with a 21-day free trial. Should you wish to have a wider lens on choices, you can check out our list of Freshworks CRM alternatives.

Why use Freshworks CRM instead of Pipedrive?

• It has a comprehensive automation system that reduces routine tasks.
• You can monitor your leads’ activities on your websites.
• It optimizes the creation and deployment of email marketing campaigns.
• It offers complete visibility over all stages of the sales process.
• You can use the analytics and reporting features to gain useful insights.
• Leads and deals can be evaluated and then scored accordingly.

Why use Pipedrive instead of Freshworks CRM?

• It allows you to incorporate business goals, which will then be tracked.
• Users can develop a personalized approach to hot leads and priority deals.
• You get a great view of the sales pipeline.
• The vendor offers a 30-day free trial.

3. Salesforce CRM

Salesforce CRM is an integrated CRM platform that connects companies with their customers. It gives your company’s sales, marketing, and other departments a 360-degree view of the customer for them to deliver personalized interactions.

Salesforce CRM can be adapted to the needs of customers according to their roles, industry, or business type. Whether you are a small business with 10 employees, a growing team, or a large enterprise workforce, there’s a right Salesforce plan for you.

By using Salesforce CRM, companies can close more deals since they have deep insight into crucial customer information. Salesforce CRM allows you to easily send personalized messages to prospects, helping you drive customer satisfaction and retention. Lastly, you can get your own company-branded mobile app. This boosts employee productivity and lets you stay on top of your business wherever you go. To give you a wider choice, we present viable Salesforce CRM alternatives.

Why use Salesforce CRM instead of Pipedrive?

• It offers a single source of truth for your sales, marketing, commerce, and service teams.
• It allows you to generate lead and activity reports, features which are set for future release in Pipedrive.
• You want to make both inbound and outbound calls without leaving the platform.
• Build your own app without coding. Simply use drag-and-drop mobile app development tools that allow you to customize your mobile app with company branding.

Why use Pipedrive instead of Salesforce?

• More affordable pricing tiers, starting at $12.50 per user per month compared to Salesforce plans, which start at $25 per user per month.
• Save time with Caller ID. You can see who’s calling and have the call automatically logged as an activity with your contact.

4. NetSuite CRM

Netsuite CRM gives you a real-time 360-degree view of your customers for you to manage the complete customer lifecycle. NetSuite equips customers not only with traditional CRM capabilities. It also gives them tools for customer service management, marketing automation, partner relationship management, and salesforce automation. Thus, it boasts of offering the only integrated CRM in the industry.

NetSuite CRM can be used by businesses of all sizes, from global retail services firms to small non-profit organizations.

Companies who use NetSuite CRM get a unified platform where they can collect customer information, manage orders, create marketing campaigns, and more. With this, they gain efficiencies in their lead-to-cash process. Full visibility into the sales pipeline means more accurate forecasting and better sales performance. Moreover, having complete, detailed customer records accessible on the cloud and on mobile enables users to be productive wherever they are. To give you a wider choice, we present viable NetSuite CRM alternatives.

NetSuite CRM

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Why use NetSuite CRM instead of Pipedrive?

• You want to unify your sales, marketing, services, and partner relationship management into one system.
• Easily turn proposals to sales orders with just one click.
• Automate not only your CRM processes but also multi-channel marketing campaigns and case management for customer support.
• You can connect NetSuite CRM with NetSuite’s ecommerce solution to provide a smoother customer experience online.

Why use Pipedrive instead of Netsuite CRM?

• Drag-and-drop features make it easy to manage pipelines in an intuitive, visual way.
• Editing features allow you to customize your pipeline.
• Rotting Deals are highlighted in red which makes it easier to see which deals have been sitting too long in your pipeline.

5. monday.com

Collaboration software monday.com is primarily known for its project management features. However, you can also use it as a CRM to capture leads, manage your pipeline, and track orders all in one place.

Businesses of all sizes can use monday.com to get work done in a way that suits their needs. The software is flexible enough to cater to teams with as little as five users or enterprises with more than 200 employees.

Teams who use monday.com can enjoy customizable, color-coded boards for managing the sales pipeline in a visual way. This makes it easy to track and prioritize deals so you can close more of them at record time. Keeping your sales data in one place helps your team better coordinate their actions. Lastly, CRM templates and automation tools help you eliminate inefficiency in your sales process. To give you a wider choice, we present viable monday.com alternatives.

monday.com

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Why use monday.com instead of Pipedrive?

• With more than 30 various column types, you can customize your boards any way you like.
• Get started easily with a CRM template complete with world clock, client location, and automatic calculations of forecast values.
• You can use the mirror column feature to show information from other boards right to your CRM board.
• Build additional functionality or apps you want with low-code development tools.

Why use Pipedrive instead of monday.com?

• More views for checking deals and activities. You can choose from pipeline view, Kanban view, task list view, timelines, love dashboards, mobile focus view, and revenue forecast view.
• Use the LeadBooster add-on to add a chatbot that gathers leads from your site 24/7.

6. CRM Creatio

CRM Creatio is a suite of solutions designed to streamline projects and tasks related to marketing, sales, and customer service. As such, the suite includes three main modules: Marketing Creatio, Sales Creatio, and Service Creatio. Altogether, these modules provide businesses with an end-to-end solution to accelerate sales and marketing campaigns and improve customer engagement and retention.

Marketing Creatio comes with features for tracking website visitor behavior and identifying potential leads. A built-in campaign designer helps users create more efficient multichannel campaigns, whether for lead nurturing or email marketing. Meanwhile, Sales Creatio automates various sales processes, including opportunity management and sales forecasting. Lastly, Service Creatio combines all cases from customers and partners into a single platform, making it easier for agents and teams to add context to every customer interaction and resolve cases more quickly.

With CRM Creatio, businesses can efficiently manage their entire CRM process using just one integrated suite of products. Users can also extend the functionalities of Marketing Creatio, Sales Creatio, and Service Creatio through integrations with systems such as Microsoft Exchange, Excel, and virtual or standard IP PBX systems.

If you’re looking for software with similar features, you can check our list of CRM Creatio alternatives.

CRM Creatio

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Why use CRM Creatio instead of Pipedrive?

• With its three modules, CRM Creatio is an end-to-end solution for the entire CRM process, not just sales activities.
• The suite comes with productivity tools, including project management features and calendars integrated with Google Calendar and Microsoft Exchange.
• The products come with powerful features for tracking conversion rates and field and mobile sales as well as creating sales forecasts.
• Each product in the CRM Creatio suite comes with a system designer for customizing and personalizing the user interface.

Why use Pipedrive instead of CRM Creatio?

• Pipedrive provides a complete view of the sales pipeline, including details such as activities and deals.
• An advanced Activity Scheduler allows more efficient planning for meetings and events.
• Pipedrive’s Live Dashboard provides a real-time view of metrics such as Wins, Loses, and Activities.

7. vCita

CRM tool vCita lets you manage contacts, collaborate with others, and stay on top of appointments. But vCita offers more than just CRM features. With it, you get a lead generation solution, organizational tool, and a virtual assistant all rolled into one.

The software is tailored to the needs of small businesses. Solo entrepreneurs or teams of up to 20 users can use vCita for their CRM needs. More than 100,000 service-focused small businesses have deployed vCita to convert leads to loyal customers.

With vCita’s client management system, you can build and expand your client base by keeping all client information in a central place. Provide round-the-clock support to your customers via a customized self-service web portal. Using vCita also helps you capture more leads with an online lead capturing widget and automated email and text campaigns. To give you a wider choice, we present viable vCita alternatives.

Why use vCita instead of Pipedrive?

• You are more focused on building and nurturing contacts instead of visualizing your pipeline.
• You want to have a client portal with a dashboard and tools for messaging, payments, online scheduling, and file sharing.
• You can get set-up and installation sessions or full onboarding support, depending on your plan.
• More support options that include email and phone, priority support, or a dedicated account manager.

Why use Pipedrive instead of vCita?

• You want to track deals as they move through different stages in your pipeline.
• Lowest price for the entry-level plan starts at $12.50, compared to $19 for vCita’s Solo plan
• You want to use AI to automate workflows, not just campaigns.

8. Zoho CRM

Zoho CRM is a free all-in-one business management solution that caters to the needs of small to medium-sized businesses and large enterprises. As an award-winning CRM solution, it aims to streamline core business processes by combining essential tools for lead management, sales force automation, marketing, and customer support in a single platform. With this, users can easily delegate assignments, customize workflows, and eliminate repetitive tasks while optimizing customer interactions. With its mobile accessibility, managers can oversee operations while on-the-go and remote workers can also see the progress of projects. Furthermore, sales team members can easily keep up with customers even when they are on the go.

Another feature that makes this platform stand out is its reporting and analytics module. Zoho CRM is capable of generating real-time data on various metrics, including marketing campaigns, sales, and even the performance of your teams. Furthermore, Zoho CRM has its own AI assistant called Zia, which is capable of detecting anomalies in the system, make sales predictions, and more.

Zoho CRM

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Aside from offering users a robust set of features and an easy-to-navigate interface, Zoho CRM provides flexibility to users through integrations. It supports over 400 third-party business apps such as help desk solutions, payment processing gateways, social platforms, and many others. In case you would like to further explore more options, feel free to check out our list of Zoho CRM alternatives.

Why use Zoho CRM instead of Pipedrive?

• Zoho CRM offers comprehensive business management features, allowing it to support core sales, marketing, and support processes from end to end.
• It comes with built-in lead management, account management, product management, as well as productivity management features.
• It supports an extensive list of third-party systems, allowing it to be highly extensible.

Why use Pipedrive instead of Zoho CRM?

• Pipedrive offers a comprehensive set of advanced and basic deal management features on top of lead management capabilities.
• It comes with email tracking functionalities.
• Automatic call logging and one-click calls are available right out of the box.

9. Pipeliner

Touting itself as “the better CRM,” Pipeliner is a software that was built by salespeople for salespeople. The tool helps sales managers and professionals manage their contacts, accounts, and leads from a user-friendly interface.

Customers who use Pipeliner tend to be small and medium businesses. They can have as little as one to 10 employees or up to 200 employees. They are scattered across diverse industries, from healthcare to tech to manufacturing and distribution.

Deploying Pipeliner in your organizations can help you drive high user adoption because of its easy-to-use interface. Its intuitive drag-and-drop functionality enables anyone to administer the tool. As a result, companies can realize cost savings as there is no need to hire an administrator. Pipeliner also boasts of having the first AI-powered mobile app that provides you with actionable insights on leads and opportunities. If you’d like to expand your options even more, you can also check out these Pipeliner alternatives.

Why use Pipeliner instead of Pipedrive?

• One-click reporting for a wide variety of reports, including advanced reports for leads and activities which Pipedrive cannot currently provide.
• It has a unique AI-powered mobile app that gives you data-driven insights for closing deals.
• You want to implement process and workflow automation without limitations and coding skills.
• You can enable add-ons for Office 365 and Google Docs to pull data from Pipeliner to the document.

Why use Pipedrive instead of Pipeliner?

• You want to enjoy automation as part of your plan, not as a paid add-on.
• It’s possible to deploy chatbots to automate your lead generation and meeting booking process.
• Get information about leads faster and smarter. Pipedrive’s one-click contact data feature looks up your lead’s contact information using just an email address and publicly available data.

10. Zengine by WizeHive

Zengine by Wizehive is a grant management system with a built-in CRM that is designed to help organizations improve the administration of grants, awards, scholarships, and more. With an intuitive, web-based platform, organizations can make their grant administration process less manual.

Wizehive caters to non-profit organizations, foundations, universities, associations, and government offices. Program managers, administrative assistants, and grant reviewers can use the software for end-to-end management of their grant lifecycle process.

Organizations can boost the implementation and impact of their programs by using Wizehive. Wizehive allows you to create webforms, application forms, or submission portals, which can be tailored to suit your processes. Reviewer assignments and notifications help streamline the review process for everyone involved. Access to visual dashboards with sorting and filtering options offer a convenient way to report your KPIs. Thus, it’s easier to quantify the impact your programs have made. To give you a wider choice, we present viable Zengine by Wizehive alternatives.

Why use Wizehive instead of Pipedrive?

• You want a CRM that is only a component of a bigger solution. You can configure a Zengine workspace using a Sales/CRM template.
• You need a customizable way to collect data from external users from various portals. Portal types include webforms, application forms, review portal, submission portal, and a URL for requests.
• Wizehive can be integrated with 1,000 other online systems and platforms. Pipedrive offers only over 150 apps and integrations.

Why use Pipedrive instead of Wizehive?

• You prefer a visual, drag-and-drop interface for managing deals.
• You’re after a CRM solution that is used by small and medium businesses.
• Pipedrive allows you to not only collect data from leads but also automate the process through chatbots.

Pricing Considerations

We’re closing this article in the hopes that we helped you narrow down your options in choosing the best Pipedrive alternative for your business needs. By looking out for each software’s key features, we hope you were able to determine which one would work best for you. Consider the platform’s sales and lead management, automation functionalities, pricing, and other important CRM tools. However, if you’re still having a hard time choosing, we highly recommend HubSpot CRM, one of the leading CRM solutions available today. On top of that, HubSpot CRM offers an unlimited free plan, so you can simply sign up for it and use it right away.

By Adam Goldberg

Adam Goldberg is a senior market research analyst and one of the key customer experience technology and CRM pioneers working for the FinancesOnline review team. He has been cooperating with FinancesOnline for over 5 years now. During that time Andrew has analyzed more than 2,000 CRM solutions and he’s well-known for his honest reviews and his unique perspective on challenges and opportunities posed by customer-centric innovation. He’s a strong believer in business process automation and the role it plays in customer data management, conversational intelligence, and customer engagement. His work has been mentioned in many major publications and media sites, including MSN, Springer, TheNextWeb, and CIO.