The best phone system for small business is RingCentral. Trusted by more than 350,000 businesses, this all-in-one phone system is easy to use, dependable, and affordable. Since it’s 100% cloud-based, it’s easy to set-up, deploy, and manage.
As the pace of technological advancements goes on at breakneck speed, certain important devices and processes lose their relevance. Some even cease to exist anymore. There are, however, technologies that seem to stand the test of time. Among these is the iconic telephone, which is the focus of this top 15 phone systems review.
While most of this durable technology’s features have undergone considerable transformations, some of its core functionalities remain. In this highly-competitive business environment, you can rely on these top 15 phone systems for small business to help you succeed and thrive.
99.7% of all US businesses—or 28.7 million—are small businesses. Operating with 500 employees and below, SMBs represent around half of overall private-sector employment.
Aside from generating vast employment opportunities, small businesses also contribute up to 44% of overall U.S. economic activity.
Small businesses, however, are not capitalizing on the advantages that technological advancements bring. 80% of US small businesses aren’t taking full advantage of available digital tools. These include data analytics and more sophisticated telecommunication tools.
Technological telecommunication tools offer small businesses numerous benefits. These include enabling business growth, easier access to new markets, more diverse product/service offerings, and better customer engagement.
Digital tools facilitate better communication and collaboration between teams and locations. At the same time, they ensure that customers are served well and satisfied.
In reality, however, both small business customers and employees are not experiencing the benefits of these digital communication tools. Today’s top communications technology challenges are poor employee productivity, high staff frustration, and rising customer churn.
This indicates the wide gap between customer and employee expectations in terms of how businesses should treat them. For instance, 96% of customers expect that their issues be resolved quickly on their chosen channel. Conversely, 74% of customer support reps are not equipped with the proper digital tools to quickly resolve customer issues.
Most phone business statistics agree with this current trend.
Providing your employees with the necessary communication tools is crucial to keep your customers satisfied with your brand. The challenge now is how small businesses can strike a balance in their digital investments between employee and customer engagement. Going through this list of today’s top 15 phone systems will help a lot in bridging that gap.
RingCentral is a cloud-based communication and collaboration platform. This all-in-one phone system is designed to help the mobile workforce of today better perform their daily tasks.
This widely-used solution is easy to use and manage. It can empower businesses to connect with customers on multiple channels. RingCentral offers small businesses everything they need: cloud phone, text messaging, online fax, and online meeting tools.
This popular solution is offered through four affordable plans. Subscription rates range from $19.99 per month per user to $49 per month per user. RingCentral also offers an excellent free trial plan. You can sign up for RingCentral free trial here.
On the second spot of our list of top 15 phone systems is Freshcaller. This popular phone system has a built-in call center solution that addresses the sales and customer support needs of small businesses.
This solution offers four reasonably-priced plans and you only pay per minute of airtime used. If you’re a startup or a freelancer, the Sprout plan is free. Freshcaller’s Blossom plan comes for $19 per agent per month, while the Garden plan is at $40 per agent per month.
Freshcaller offers free trial as well. You only need to sign up for Freshcaller free trial here.
Freshcaller can be used without the need for any expensive hardware installation. Since its a cloud-hosted PBX platform, it can be easily customized to your specific requirements. It offers numerous benefits such as simplified call management, smart resource utilization, and cost savings.
If there are phone systems designed specifically for small business use, CloudTalk is a perfect example. This call center solution allows SMBs to create a virtual phone system for their customer service and sales teams at the convenience of their home locations.
Its Starter plan is at $10 per user per month, while its Essential plan is at $20 per user a month. It has an Expert plan at $35 per user per month and you can request a customized plan that suits your business needs.
When you sign up for CloudTalk free trial here you can test-drive this platform without any cost.
CloudTalk uses advanced VoIP technology to deliver state-of-the-art call center management and call routing. Whatever is the level of your business operations, CloudTalk will fully adapt to your specific needs. CloudTalk supports a wide array of native integrations with popular business tools like helpdesks and CRM platforms.
Ooma Office is a VoIP phone system designed to cater to small businesses. If you’re a new business, you can depend on Ooma to effortlessly make you sound like an established brand. If you’re an existing business, you can rely on Ooma to enhance your operations without the expected added costs.
Unlike others, using Ooma doesn’t need any contract to be signed. It simply offers a flat rate of $19.95 per user per month. You can easily add more base stations, either analog or IP phones, along with the added features.
If you want to test this phone system, you can easily do so when you sign up for Ooma Office free trial here.
Whether you operate with one or 100 staff, Ooma offers a comprehensive suite of office phone features. These include intercom, voicemail, virtual receptionist, ring groups, call part, virtual fax, call transfer, and a lot more. It also provides mobility tools like virtual extensions, SMS, and call forwarding.
Axon Virtual PBX is a multi-feature, Windows-based virtual phone system for small businesses. Powered by best-in-class VoIP technology, this platform offers all the common features of legacy PBX systems and much more.
It can be easily installed and can be used within a matter of minutes. Axon can support up to 64 phone lines, plus an unlimited number of extensions. If you’re looking for a cost-effective and reliable phone system for business use or as a call center software, this platform is a great choice.
Axon is offered in various plans. You can avail of its Business Edition Quarterly Plan at $10.83 per month. It also offers these plans with lifetime license: Business Edition at $195.95 and Enterprise Edition at $385.00.
Jive Voice is a cloud-based, fast VoIP that can be scaled according to your business’ size and needs. It can be easily customized to keep up with the varying volumes of your business calls
This phone system is designed to help streamline the communications of small businesses. From basic to more sophisticated features, Jive Voice unifies and enhances business communications using any preferred channel.
Accessible online, via mobile, or on-premise, Jive Voice offers simplified subscription plans. For businesses with 100 users and below, the pricing ranges from $19.95 to $29.95. For businesses with over 100+ users, the vendor offers specialized quotes.
If you’re on the hunt for a highly-scalable phone system, Comcast VoIP (rebranded as Xfinity Voice) is a good choice. Powered by one of the biggest telecoms conglomerates around, this platform operates securely and cost-efficiently on a privately owned and operated network.
Comcast VoIP enables small businesses to significantly expand the possibilities of their existing phone lines, whether landline or mobile. This vendor offers unlimited nationwide calls, customizable international calls, and a host of advanced features like Xfinity Connect app.
You can avail of this phone system via three platform options. You can directly contact the vendor through its website for actual quotes and other pricing details, which may range from $29.95 per line per month to $34.95 per seat per month.
Vonage is a 100% cloud-based phone system that allows growing businesses to easily deploy new technologies without any extra cost. Accessible on-premise and via mobile, this robust communication system runs on high-speed internet and has a 99.99% uptime.
At the core of Vonage is its extensive business phone features that help a business to work smarter, thus, enhancing, its productivity and profitability. It is offered in three pricing schemes: the Mobile plan ($19.99/user/month), Premium plan ($29.99/user/month), and Advanced plan ($39.99/user/month).
Cisco Unified Communications Manager is an enterprise-grade platform for small businesses that is easily scalable to meet their growing needs. This solution is ideal for startups searching for a robust technology foundation that supports their potential to develop.
Accessible from any device, this powerful solution offers a unified integrated collaboration system that allows for secure and flexible voice and video calls and messaging. Cisco Unified Communications Manager encompasses a wide range of software and hardware tools and functionalities. It’s pricing schemes are quote-based.
Dialpad is a cloud-based business phone system that is designed to streamline and integrate all of your communications needs in a single location. Many global brands trust this platform, including Asana, TED, and Xero because of its intuitive design and comprehensive features.
This Business VoIP solution is available in three pricing schemes. Its Standard plan is at $20 per month per user, while the Pro plan is at $30 per month per user. Its Enterprise plan is available via quote.
Windstream (rebranded as Kinetic Business) offers cloud-based internet and voice solutions for small businesses and home-based professionals. This platform simplifies the process of enabling small businesses to access a unified communications solution necessary for today’s business environment.
Powered by a robust fiber-based network, this business phone system allows you to operate efficiently and is scalable to your needs. It offers three pricing schemes starting at $19.95/month/seat (Connected Office UC) to $44.99/ month (Business Internet).
The first of two open-source platforms in this top 15 phone systems list, 3CX is a comprehensive cloud and on-premise IP PBX solution. Designed to unify the communications of a business, this system allows you to enhance your call management activities cost-effectively.
Based on the robust SIP standard, 3CX is also mobile-ready. It is accessible via iOS or Android and empowers you and your team to continue your work even while on the go. You can avail of this under a free plan and two low-cost paid plans. One at $1.08/user/month (Pro) and at $1.31/user/month (Enterprise).
Grasshopper is a virtual phone system that allows small businesses to operate using their smartphones, but with a business phone number. By integrating a business line to your personal phone, you can professionalize your brand, aside from being able to run your business from any location. Grasshopper’s business tools include voicemail transcription, call forwarding, and multiple extensions.
This innovative solution is being offered in three subscription plans (Solo, Partner, and Small Business), which vary depending on the number of phone numbers and extensions used. Prices range from $26 (1 phone number, 3 extensions) to $80 per month (5 numbers, unlimited extensions).
Aircall is a phone system that allows users to make and receive calls from anywhere and easily route calls. It also provides an excellent call center solution to support your customer service needs. With Aircall, you can quickly get phone numbers from more than 40 countries.
This platform is trusted by more than 3,000 brands across the world, including Pipedrive and Uber. Aircall is available in three plans: Essentials, Professional, and Custom (quote-based). Essentials plan is at $30 per user per month, while Professional is at $50 per user per month. The vendor offers discounts for annual billing.
OnSIP is an open-source cloud-based office phone system that is packed with communication features for businesses of any size. You’ll likely find what you’re looking for in this all-in-one solution, whether you need a call center platform or a basic business phone system. Its smart admin dashboard allows business owners and managers to easily view agent operations live.
This vendor offers various plans to suit your needs, including free, unlimited, metered, and pay-as-you-go subscriptions. Prices range from $18.95 per user per month (Unlimited plan) to $49.95 per user per month (Basic plan). It also offers its Sayso website chat for free.
We hope that our list of top 15 phone systems will help you choose the right business communication tool for your business. Yes, with such a roster of best-in-class phone systems, selecting the right solution can be quite difficult.
Business phone systems can be stand-alone or part of the larger family of communications software solutions. Remember to consider this as well before you make that purchase decision. To help you in your selection, you can consider these factors:
Starting with the experts’ unanimous choice is usually a good place to start. So why not try RingCentral first to know how it feels to use this top-rated solution? You only need to sign up for RingCentral free trial here.
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