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HubSpot Enterprise: Pricing, Features & Onboarding for Large Companies

Category: B2B News
How much do HubSpot enterprise plans cost?

HubSpot enterprise plans cost depending on which solution you want to purchase. The vendor’s Sales Hub and Service Hub platforms start from $1200/month while the Marketing Hub software costs a minimum of $3200/month. In case you require all their products, you may get them in a bundle through the Growth Suite package that starts at $4200/month.

HubSpot is a go-to software provider for small businesses and startups for its budget-friendly rates and simple-to-use sales software, marketing tools, and customer support platform. However, it is good to know that their products also have the capacity to meet the requirements of big companies through their HubSpot Enterprise plans.

The only question is how much more will it cost to take advantage of its enterprise-grade features? To help you assess if their products will give you the best bang for your buck, we will be discussing their rates and inclusive features in detail. Furthermore, we covered their available onboarding programs so you can gauge how much assistance you can get from the vendor during implementation.

hubspot enterprise review

Modern business processes have become more complex and fast-paced than ever. This makes it difficult to keep up with customer demands and industry requirements, especially for large businesses. So, it is only natural they rely on new technologies such as SaaS, automation, and big data to remain competitive.

In fact, according to a 2017 report by BetterCloud, 73% of companies say that all their apps will be SaaS-powered by 2020. This is because SaaS is proven to improve employee engagement and operational productivity.

As you’ll see in the chart provided, companies allocate money for different SaaS products. As someone in charge of a large enterprise or parts of it, you should know which tools to prioritize. A good place to start would be platforms for virtualization, operations, and database management. In addition, it would be wise to find productivity apps and business support applications.

What Platforms Do Big Businesses Spend On Most?

Virtualization

%

Operating Systems

%

Database Management

%

Security

%

Productivity Apps

%

Business Support Applications

%

IT Management

%

Industry-Specific Apps

%

Communications

%

Disaster Recovery

%

Email Servers

%

Developer Tools

%

Others

%

Source: 2019 Spiceworks State of IT Report

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Alternatively, you can opt for end-to-end SaaS solutions such as HubSpot enterprise products. In addition to offering enterprise-grade HubSpot features for sales, marketing, and customer service, these platforms also come with built-in tools for productivity, communication, and reporting to help you visualize, plan, and execute your day-to-day processes. Moreover, these tools are available at reasonable rates. So, you can be sure that you can improve your operations without compromising your budget.

In this article, we will be discussing the HubSpot products that come with enterprise versions. These include the Service Hub, Marketing Hub, and Sales Hub platforms. In case you want to learn more about the other solutions that the vendor has to offer, take a look at this full list of HubSpot products and services.

HubSpot Enterprise Plans

HubSpot currently offers three products with enterprise versions: Sales Hub, Marketing Hub, and Service Hub

All three come with the starter and professional features of each platform. Moreover, they all provide the same code-free interface and intuitive navigation options that the vendor is known for. So, you should expect to have a fuss-free user experience once you implement it.

In addition, all these solutions are built on top of the HubSpot CRM platform and are well-integrated with other HubSpot productivity tools. It can also support several third-party applications such as SugarCRM, NetSuite, and Zoho, to name a few. As a result, you can be sure that you’ll be able to connect them with your existing business systems.

To give you more information, we’ve detailed below what these products can do as well as what features are included in the enterprise plans of these products.

HubSpot Sales Hub Enterprise

hubspot sales hub dashboard

HubSpot Sales Hub is a powerful sales solution created to cut down the time spent on repetitive tasks and manual data entry. It is equipped with robust yet easy-to-use tools for pipeline management, process automation, and team management. Moreover, it comes with a built-in communication system. So, with this at your disposal, you can manage various workflows of your sales department in one hub.

Using this platform, large corporations can easily create paperless pipeline systems, queue email sequences, and receive real-time notifications on their leads. Users are also provided with dynamic dashboards where they can monitor the critical metrics of their campaigns.

To learn more about what this product can do, be sure to sign up for HubSpot Sales free trial here.

HubSpot Sales Enterprise Features

  • All Starter and Professional HubSpot Sales Hub Features
  • All HubSpot CRM Features
  • Built-In Communication Tools
  • Enterprise-Grade Pipeline Management
  • Advanced Workflow Automation
  • Custom Reporting Options
  • Hierarchical Teams
  • Predictive Lead Scoring
  • Playbooks
  • eSignature
  • Events API
  • Single Sign-On
  • Quote-Based Workflows
  • Recurring Revenue Tracking
  • Calculated Properties
  • Call Transcription
  • Calling API
  • User Role Permissions

If you’d like to see the full list of this platform’s starter and professional features, be sure to check out our HubSpot Sales overview.

HubSpot Sales Hub Pricing

HubSpot Sales Hub enterprise starts at $1200 per month and is billed annually. While the free features of the software have no user limit, you should note that the lowest enterprise plan can only accommodate up to 10 active users of the enterprise features. If you want to onboard additional users, the vendor charges $120 per additional user per month.

HubSpot Marketing Hub Enterprise

hubspot marketing interface

HubSpot Marketing Hub is an end-to-end marketing software offering powerful yet easy-to-use functionalities. It supports many facets of your marketing campaigns by offering tools such as social media management, ad management, as well as SEO and content management. Moreover, it can accommodate a wide range of workflows and automation processes, allowing for complete flexibility. With this at your disposal, you can easily streamline your efforts from lead generation to conversion.

In addition to the features mentioned above, HubSpot Marketing Hub comes with lead scoring options, campaign timeline management, and smart lead targeting. This way, you can engage prospects as efficiently as possible. Lastly, this platform supports A/B testing to help you fine-tune your campaigns before rolling them out.

To get a better look at what this platform has to offer, you can easily sign up for HubSpot Marketing free trial here.

HubSpot Marketing Enterprise Features

  • All Starter and Professional HubSpot Marketing Hub Features
  • All HubSpot CRM Features
  • Ad Management
  • Multi-Channel Marketing Automation
  • Contact Management Segmentation
  • Advanced Reporting and Analytics
  • Content Creation Management
  • A/B Testing
  • Team Management
  • Hierarchical Teams
  • Calculated Properties
  • Custom Event Triggers and Reporting
  • Event-Based Segmentation
  • Predictive Lead Scoring
  • Single Sign-On
  • Content Partitioning
  • CMS Membership
  • YouTube Integration
  • Social Permissions
  • Additional Domains
  • Events API

For more details on the complete Marketing Hub features, be sure to check out our HubSpot Marketing overview.

HubSpot Marketing Hub Pricing

HubSpot Marketing Hub range from $3200 per month to $8100 depending on the number of contacts you have. These are inclusive of all the marketing features that the platform has to offer. The lowest plan can support up to 10,000 contacts while the highest plan can accommodate a maximum of 500,000 contacts. Beyond that, users will have to get a quote from the vendor. This is also billed annually by default.

In case you go over the maximum contacts for your plan, the vendor charges $10/month for every 1,000 additional contacts.

HubSpot Service Hub Enterprise

hubspot service dashboard

HubSpot Service Hub is a comprehensive, omnichannel customer support software designed to help companies engage and retain their clients. It serves as a single hub where you and your representatives can handle emails, calls, live chat messages, as well as tickets. Moreover, it comes with a knowledge base creation tool that allows you to provide customers with self-service support options.

By having this platform at your disposal, users can easily consolidate service requests and inquiries while making sure that all customers are being accommodated as promptly as possible. Furthermore, it comes with feedback options and unified dashboards to help you get insight into your customer support performance and agent productivity.

Should you want to get a better idea of this platform’s features, be sure to sign up for HubSpot Service hub free trial here.

HubSpot Service Enterprise Features

  • All Starter and Professional HubSpot Service Hub Features
  • All HubSpot CRM Features
  • Customer Service Automation
  • Multi-Channel Service Desk
  • Ticket Management
  • Knowledge Base Creation
  • Unified Inbox
  • Custom Reporting Options
  • Survey Creation
  • Playbooks
  • Call transcription
  • Hierarchical teams
  • User roles
  • Single sign-on
  • Webhooks
  • Calculated properties
  • Calling API
  • Events API

Should you want to get the complete list of features for this product, feel free to check out our HubSpot Service Hub overview.

HubSpot Service Hub Pricing

In a similar vein as Sales Hub, HubSpot Service Hub enterprise starts at $1200 per month for 10 active users and is billed annually. This includes all of the platform’s customer support features as well as access to premium 24/7 technical assistance. For additional users, the vendor will charge $120 per additional user per month.

Is There a Free Version of HubSpot?

We have mentioned earlier that HubSpot Enterprise plans come with free and premium features. So, you might be wondering whether there is a free version of HubSpot. To clarify, none of the HubSpot Enterprise plans we mentioned above have a free version. However, all of them come with a free CRM platform which you can download easily when you sign up for HubSpot CRM free app here.

HubSpot CRM is the base of all HubSpot platforms. As a result, you can expect that all HubSpot CRM features are found in practically every other HubSpot platform. These are the free features we were talking about. Meanwhile, the HubSpot enterprise features that come with the paid sales software are the premium features.

So, why is this important? As you may have noticed earlier, the enterprise plans are priced depending on the number of users you wish to onboard. While the free features can be used by unlimited users, companies are charged extra for additional premium feature users.

So, to help you gauge how many additional users you should include in your paid plan, we have listed down the free features of HubSpot.

What is included in HubSpot for free?

  • Contact management
  • Company records
  • Contact activity
  • Document management
  • Form creation
  • Facebook and Instagram lead ads
  • Team email
  • Canned snippets
  • Email scheduling
  • Smart notifications for emails
  • Custom email templates
  • Conversations inbox
  • Live chat
  • Conversational bots
  • Calls
  • Meetings
  • Gmail and Outlook integration
  • Ticket management
  • Deal management
  • Task management
  • Prospect tracking
  • Reporting dashboard

HubSpot Enterprise plans come with free features from HubSpot CRM. This way, personalizing your customer approach is easier than ever.

Reasons to Choose HubSpot Enterprise

HubSpot products come with great sets of functionalities whether you opt for the Starter, Professional, or Enterprise plans. So, you might be wondering “why should you spring for HubSpot’s most expensive subscription package when the more affordable ones can provide you with all the essential features you need anyway?”

Well, the simple answer to that is HubSpot Enterprise products are built to cater to the specific needs of large businesses. That is to say, this version of their platforms can support a whole lot more workflows, provide you with more customization options, and give you more advanced tools to manage your operations.

To give you a better idea of how different HubSpot Enterprise plans are different from the professional and starter plans, we have detailed some of the features that make it a good pick for large companies.

1. Advanced Features

Perhaps the most evident reason why large companies should opt for the HubSpot enterprise products is the fact that these offer more advanced features. With more extensive processes and complex workflows, you will need more powerful functionalities to keep your operational activities running as smoothly as possible.

For big sales teams, HubSpot goes beyond pipeline management, customer retention, and lead tracking tools. It also comes equipped with tools that make your operations more flexible and streamlined. For example, it has quote-based workflows that will allow you to accommodate discounts and deals for specific customers. In addition, it lets users track recurring revenue by building reports on renewals and subscription payments.

Meanwhile, marketing teams will appreciate HubSpot’s enterprise-grade lead generation and management functionalities. These include predictive lead scoring, custom event triggers, as well as events based segmentation so you can identify opportunities faster and engage leads at the right time.

Lastly, for customer support professionals, HubSpot has expanded their service hub to optimize and accelerate operations. For instance, it lets you build a library of resources that can be accessed by your service team. This way, they can have a single source of truth whenever they resolve customer inquiries. It also comes with webhooks so passing information on different platforms is faster. Lastly, the enterprise version of the platform comes with call transcription options for easier auditing.

2. Organized Team Management

Teams that work on the same assets and have similar workflows should have no problem using a single hub for all their sales, marketing, or customer support activities. However, for large companies, there’s a good chance that you will have a more complex team structure with multiple pools of customers.

As an answer to this issue, HubSpot Enterprise is built to accommodate up to 200 different teams. This will allow you to segregate your staff into groups depending on what your current workflows call for. Moreover, the enterprise version of the HubSpot platforms gives you the option to create team hierarchies by setting parent-child relationships between groups. As a result, you can eliminate clutter for your different teams and streamline their day-to-day operations. It also minimizes any risk of cross-team mixups.

In addition to additional teams and hierarchy options, HubSpot Enterprise also comes with a user roles feature. With this, you can easily toggle the permissions for different users and control system access for employees.

3. More Reporting Customization Options

There are many analytics uses for enterprises. After all, big companies have larger customer bases. Consequently, they will have to analyze more data if they want to optimize their operations. This is why all HubSpot Enterprise plans come with additional custom dashboards.

For the marketing and sales solutions, users can get up to 25 of these additional dashboards. In the case of service hub, on the other hand, you’ll get 25 custom dashboards for each of the common reports you’ll be needing. These include reports on tickets closed reports, rep productivity reports, and time-to-close reports.

With this, you can create different dashboards for different aspects of your sales, marketing, or customer support operations. You can even pick which reports you want to be displayed for each dashboard to ensure that it only shows the data that you need–no more, no less.

In addition, the enterprise versions of HubSpot platforms can also support up to 500 reports that you can configure to your liking. By having this feature at your disposal, you can get more control over your data analysis efforts and gain more in-depth insights into your operations.

4. Extended Currency Support

All HubSpot Enterprise plans can support up to 200 currencies–this is 170 more than the currency support offered in their professional plans. This might not be an important factor for some businesses. However, if your company accommodates a lot of customers who live overseas, this extended multi-currency support will be a boon for you.

With this feature, you can ensure that no matter where your client may be, you can easily process their payments without having to convert their payments or have them pay for conversion fees. This makes it more convenient for you and your customers, resulting in increased efficiency and better customer retention.

HubSpot Enterprise plans offer a more extensive set of features to help you run your operations.

HubSpot Enterprise Onboarding

No matter how well you know your way around SaaS products, there’s still a good chance that you encounter software implementation challenges. So, to help you out, the vendor developed its HubSpot onboarding services for new customers.

The HubSpot enterprise onboarding program starts at $3000 for Sales Hub and Service Hub users. Meanwhile, the Marketing Hub enterprise plan has a one-time fee of $6000. This program is required for users who are rolling out the platform or the first time. Through this, you get access to a dedicated implementation specialist for three months.

The specialist will guide you through the setup and configuration process. For instance, you may ask the specialist to evaluate your current processes and make recommendations for you. That is to say, they can give you insights regarding interface customization based on your company’s needs.

In addition to the assigned implementation specialist, this program also includes:

  1. Complete setup assistance
  2. Discovery session
  3. Contact organization guidance
  4. Reporting structure setup
  5. Certification courses
  6. HubSpot Academy Team training

Taking advantage of this onboarding program can ensure a seamless and hassle-free implementation process. Therefore, it prevents downtimes from user training. In addition, it allows you to personalize the system according to your workflows and ultimately make the most out of your investment.

The HubSpot Enterprise onboarding program will allow you to make the setup, configuration, and implementation process quicker and more efficient.

Is HubSpot Enterprise for You?

There is no doubt that HubSpot is one of the best software providers on the market. They provide products with comprehensive features and powerful interfaces so it comes as no surprise that reputable companies from various industries swear by it. Moreover, the vendor offers reasonably priced subscription packages that allow you to get the most value for your money.

However, does HubSpot offer the best enterprise software solutions for your company? It is a system built for big businesses with specific requirements. So, consequently, HubSpot Enterprise plans are a great option for:

  1. Large companies with a stable and sizable income
  2. Businesses who need enterprise-grade, best-in-class sales, marketing, and service software features
  3. Companies with large customer bases and complex processes

You can start with the sales platform and add features to create your HubSpot stack. Simply sign up for HubSpot Sales free trial here.

In case you don’t fall into any of these categories, you can always check the other subscription packages that the vendor has to offer. That way, you can get a plan that is well within your budget and won’t overload you with features you don’t even need.

To sum up, we hope that this analysis of the HubSpot enterprise plans was able to help you determine if the vendor’s platforms are good picks for your company. Of course, if you’d like to learn more about their products, we highly recommend you try any of the free trial plans that they have to offer. With this, you can get a first-hand experience of the software before you commit to a subscription plan.

If you want to further maximize your investment, we suggest you take a look at our compilation of SaaS statistics. This should help you stay updated on SaaS usage trends and best practices.

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. No stranger to small business hiccups and drama, having been involved in a few internet startups. Prior to his for-profit ventures, he has had managed corporate communications for a Kansas City-based Children International unit.

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