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Pros & Cons of EPAY Systems: Analysis of a Web-Based HR Software

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What are the pros and cons of EPAY Systems?

The pros and cons of EPAY Systems revolve around the different requirements of your HR department. It offers extensive mobile-ready HCM features that can streamline all HR processes from recruitment to payroll. Moreover, it comes with comprehensive workforce management tools. The only problem is that its interface may be overwhelming for new users and it comes with limited integrations.

EPAY Systems is one of the fastest-growing HR software on the market. Known for its powerful end-to-end functionalities, this tool has surely captured the attention of companies of different sizes. However, you might be wondering whether or not it can provide you with the most bang for your buck. To help you determine this, we will walk you through the pros and cons of EPAY Systems.

In this article, we will be drilling down the major features that this platform has to offer from human capital management to reporting and analytics. Furthermore, we have included some insights regarding the vendor’s pricing plans and customer service quality. This way, you can have a better idea as to what you should expect once you invest in their product.

epay systems advantages and disadvantages

Company culture has a huge impact on your business branding. In fact, a study by CultureIQ shows that 73% of businesses believe that a positive work environment gives organizations a competitive edge.

However, creating a good company culture is not an easy task. It requires you to increase qualified candidates, find diverse employees, and get good referrals. Most importantly, this task entails recruiting top talents as well as engaging and retaining them–three of the top problems that HR professionals are dealing with.

As you’ll see in the chart provided, nearly half of HR professionals find employee retention a challenge. In addition, roughly a third of them have problems with recruitment and employee engagement.

Top HR Management Challenges in 2018

47%

Employee Retention/Turnover

36%

Recruitment

34%

Culture Management

31%

Employee Engagement

Source: 2018 SHRM/Globoforce Employee Recognition Report

Designed by

To make matters even more difficult, the job of HR professionals is not limited to managing employee recruitment and culture management. This is why having a reliable HR management solutions by your side is a must. One such example is EPAY Systems.

EPAY Systems is a comprehensive HR solution that brings together all the essential tools for HCM and workforce management. This way, you not only have the means to simplify employee recruitment and onboarding processes; you can also align it with other HR responsibilities such as payroll management and employee performance monitoring.

There is no doubt that this software can provide you with high-quality HR features. However, is it the right platform for your company? To help you answer this, we will be explaining the pros and cons of EPAY Systems. But first, let’s discuss its key functionalities.

What is EPAY Systems?

epay dashboard example

EPAY Systems is a web-based human capital management software designed to cater to the needs of medium-sized businesses and large companies. It is uniquely equipped to aid employers with various HR tasks ranging from recruitment and onboarding to payroll management and performance evaluation.

In addition to the above mentioned, other EPAY Systems features worth mentioning are its robust time tracking and attendance monitoring tools. These can increase the accountability of all employees as well as make preparing payroll a breeze. What’s more, it can even be integrated with various systems to make exporting and importing attendance data easier.

EPAY Systems

An award given to products our B2B experts find especially valuable for companies

EPAY Systems won our Expert's Choice Award for 2019

Our score
8.6
User satisfaction
97%

Last but not least, EPAY Systems is equipped with analytics and reporting. These tools will help you gain in-depth insights into your HR processes. Thus, you can make more efficient, data-backed decisions for your operations.

All of these functionalities may be accessed using desktop and mobile devices, making it easier for HR professionals to monitor data while on-the-go. Employees are also provided with self-service portals so that they can update their information, file leaves, and even track productive hours while outside of the office.

The following are key features of EPAY Systems:

  • Recruitment Management
  • Applicant Tracking
  • Onboarding Management
  • HCM Module
  • ACA and COBRA Compliance Management
  • Performance Management
  • Time and Attendance Tracking
  • Payroll Management
  • Benefits Administration
  • Tax Management

Of course, you should also compare EPAY Systems with the competition the better to appreciate its features. In this case, we recommend starting your comparative analysis with this list of HR software companies.

Advantages & Disadvantages of EPAY Systems

Great HCM Tools

One of the biggest strengths that EPAY Systems has to offer is that it doesn’t skimp on features. A testament to this is the platform’s end-to-end human capital management module. This is equipped with tools for applicant tracking, onboarding, benefits administration, and employment verification. Furthermore, it comes with ACA and COBRA compliance tools as well as HR process automation options. This module also includes payroll management, which we will be discussing later.

To top it all off, EPAY Systems provides users with self-service portals. Through these, employees can update their personal data quickly. On the other hand, HR administrators can verify work schedules and approve leave requests from employees.

Needless to say, should you choose EPAY Systems for your operations, you will easily be able to consolidate your HR processes. You won’t even have to rely on different software solutions because the platform is already equipped with all the essential HR management features.

Streamlined Payroll Management

More than 50% of the U.S. workforce has encountered payroll problems throughout their career, according to a 2017 Kronos survey. These problems range from minor inaccuracies in their salary to lengthy delays in payouts.

To help you prevent these issues, EPAY Systems offers a payroll processing system as part of its HCM module. This allows you to automatically record billable hours in real-time, set recurring earnings and deductions, calculate adjustments, as well as issue off-cycle checks. It can even generate electronic W-2s directly from the self-service employee portal.

Another nifty thing about EPAY Systems is that it comes with a powerful tax engine. This can provide tax forms for employees based on their zip code. Meaning, it factors in local taxation policies and reciprocity rules.

Last but not least, the software lets you distribute payroll via EPAY’s pay cards. However, it doesn’t have is a direct payment system that will let you send the payroll directly to the bank accounts of your employees.

epay systems attendance report

EPAY Systems has a time and attendance tracking tool that automatically records billable hours for payroll processing.

Comprehensive Workforce Management

Many factors come into play when managing your employees. For instance, you need to keep tabs on payroll information per employee. In addition, you’ll need to ensure that all benefit plans are in order as well as monitor whether all staff members are completing their required training.

EPAY Systems was made to make this entire process flow smoothly through its comprehensive workforce management module. This comes with time and attendance tools that integrate with mobile devices, telephones, computers, and biometric time clocks. So, it is easier to note down billable hours.

Furthermore, it comes with features that consolidate all employee information from their financial data and medical records to existing benefit plans and training information. It even allows you to sort employees according to their performance so gauging who requires additional training is much simpler.

With these said, you can be sure you won’t need a separate system for the different aspects of workforce management if you decide to use EPAY Systems.

Built-In Reporting Tools

HR processes, much like any other operational workflows you have, need to be fine-tuned every now and then. After all, industry requirements and employee demands are continually changing. To help you keep up with these shifts, EPAY Systems provides users with built-in reporting and analytics tools.

These tools automatically collect data regarding your workforce management processes. As a result, it is easier to assess how productive hours are spent, monitor labor budgets, and identify possible compliance issues.

Aside from automating the data collection process, EPAY Systems’ reporting module also comes with a library of standard reports so that generating the analysis you require is faster than ever. These templates include reports for time and labor management, payroll, and benefits management. Moreover, it can create user-defined ad-hoc reports so drilling into data across multiple HR functions is simplified.

epay systems workforce performance analytics

EPAY Systems has a streamlined workforce analytics dashboard where you can access reports on your processes.

Mobile-Ready Platform

Since the advent of smartphones, the way businesses operate has evolved. Everything is more fast-paced and employees are often expected to stay connected at any time and any place. This is why EPAY Systems is built for mobility.

As a cloud-hosted software with Android and iPhone applications, EPAY Systems may be accessed using desktop and mobile devices as long as there is a steady internet connection. Employees don’t have to be at the office on their computer just to check their payroll information, apply for leaves, or update their personal information. Moreover, HR personnel can easily oversee operations even while away. All they have to do is log on using whatever device they have with them at that moment.

Custom Pricing Plans

Many software providers offer subscription plans that are bundled depending on inclusive features. While this may be great for users who are purchasing a system for the first time or those looking to replace their system altogether, it might not be ideal for those with specific feature requirements.

This is why EPAY Systems only offers customized subscription plans that are available by quote. With this, you can pick the features that you feel are necessary for your operations instead of being stuck with tons of tools that you won’t even be using. Moreover, this allows you to maximize your budget as you will only be paying for what you deem essential.

If you’d like to get a quote for your company, be sure to get in touch with the EPAY Systems representatives.

24/7 Customer Service

Technical difficulties can easily put a damper on HR operational productivity. To make things worse, software glitches may lead to delayed payrolls, inaccurate time tracking, as well as data loss. Luckily, another one of the perks that EPAY Systems has to offer is its 24/7/365 customer service.

This premium customer service option is inclusive in its subscription packages. With this, you can get live technical support from their experts via email or phone at any time and any day. Meaning, you can resolve any technical problems as quickly as possible and avoid operational downtime.

In addition to 24/7 customer service, EPAY Systems also provides the option for one-on-one implementation assistance upon system setup. Through this, you can ask their professionals to help you develop policies for employee handbooks as well as assist you in configuring the system according to your requirements. However, be sure to note that this is an added service so expect extra charges.

Extensive Software Interface

EPAY Systems, as we’ve mentioned earlier, is created for medium-sized companies and large corporations that have plenty of HR requirements. So, it makes sense that it comes with an extensive set of functionalities. However, by providing users with all the tools they require, certain things may be compromised. In this case, it was the usability and navigability of the software interface.

Novice HR software users might find this platform overwhelming at first glance. There’s quite a learning curve when it comes to navigating the system and keeping tabs on where to find which functions. Furthermore, it takes quite a bit of time and effort to configure the system to your liking. Thus, you should ask for assistance from the vendor during setup.

With these factors to take into consideration, it’s safe to say that this platform might not be the ideal option for those who are looking to quickly implement an HR application. On the other hand, if you are willing to go through the learning process or have employees who are highly familiar with these types of systems, then this shouldn’t be a problem for you.

If you are looking for simpler solutions that won’t compromise the essential functionalities, just keep in mind that there are still plenty of HR software for small business that you can choose from.

epay systems user interface

EPAY Systems is equipped with a comprehensive interface that lets you manage all aspects of your HR operations.

Powerful Integrations

HR professionals often have to consolidate information from different departments in the company. So, to simplify their work, EPAY Systems allows users to connect the system to other applications.

The software has a powerful data exchange client. This lets you integrate its time and attendance system with a wide variety of third-party applications so that importing and exporting data between systems is faster and easier than ever.

However, the disadvantage here is that their integrations are quite limited. Moreover, the software currently doesn’t offer open API or REST API capabilities. That is to say, it might not be capable of completely streamlining all the applications you use for your HR processes.

If you’d like to check if EPAY Systems can integrate with your existing platforms, here is their full list:

The following are key integrations of EPAY Systems:

  • Oracle JD Edwards
  • Microsoft Dynamics
  • NetSuite
  • TeamSoftware
  • Sage
  • Stratex
  • SAP
  • Sterling National Bank
  • Epiphany
  • Great Plains
  • JDEdwards
  • Ceridian
  • Paycom
  • ADP
  • Paychex
  • Ultimate Software
  • Paylocity
  • Millennium Payroll Solutions
  • Kronos
  • HR Pyramid Vision
  • Desjardins

Is EPAY Systems the HR Software for You?

EPAY Systems’ popularity is growing for a reason. Not only does it offer impressive functionalities; it also provides users with the transparency and flexibility they require to manage their human resource procedures. However, like any other piece of technology, it is not without shortcomings.

So, if you want to make sure that you are getting the best possible solution for your company, be sure to assess your prospective products as thoroughly as possible. For starters, you can consult this guide to choosing HR software.

In any case, EPAY Systems is great if you are looking for an HR software that can:

  • Provide you with enterprise-grade HR functionalities
  • Scale up to the HR requirements of large corporations
  • Offer comprehensive tools that include HCM, workforce management, payroll management, and compliance management
  • Provide you with pricing plans that can be tailored to your specific needs
  • Offer mobile-ready features to help you work on HR processes on-the-fly

If these are what you are looking for in a human resource solution, then EPAY Systems is perfect for you. Otherwise, you can always take a look at other alternatives on the market.

To sum up, we hope that this guide to the pros and cons of EPAY Systems was able to help you understand the capabilities and limitations of the platform. With this information, you should easily be able to tell whether or not it can meet the requirements of your organization.

But of course, finding the right HR platform is only the first step to improving your processes. To help you simplify and fine-tune your HR management initiatives, be sure to take a look at our list of HR Statistics for 2019. This should help you stay in-the-know about the emerging trends in the industry for better process planning.

By Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

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