Fulfilled By Sears Reviews: Pricing, Storage and Order Processing

There’s a lot of debate whether you should outsource fulfillment or not with each side backing up their reasons with valid points. Fulfillment is a critical aspect of your business that can unmake months of nurturing customer relationship with one wrong or late delivery. So, who should be in charge of it, you or a logistics expert?

A small company can handle orders in-house, but once it grows the lure of outsourcing becomes starker. Processing orders is a time-consuming task, time that is best allotted to profitable activities like sales, marketing and strategic planning.

One of the pain points of outsourcing order fulfillment services is the depth of understanding of the service provider of your retail business. Sure, it may be a logistics expert, but does it know the intricacies of retail, especially customer relationship? Logistics work on a streamlined model for optimum efficiency, while retail accommodates special customer request that may throw a monkey wrench into this streamlined process.

This pain point is somewhat relieved once you come across a logistics provider that is also into retail; in fact, a well-known retail brand. In this article, we take a look at Fulfilled By Sears (FBS), the logistics arm of the American department store chain Sears. It has been selling and shipping its products and its merchant partners’ for decades. Will it translate to the same reliable service for your product? To answer that, we ask the following questions as part of our Fulfilled by Sears reviews:

  1. What is Fulfilled By Sears?
  2. How does Fulfilled By Sears work?
  3. Who can use Fulfilled By Sears?
  4. What problems does Fulfilled By Sears solve?
  5. What are the features of Fulfilled By Sears?
  6. What is the pricing of Fulfilled By Sears?

And back to our question, Is Fulfilled By Sears for you?

What is Fulfilled By Sears?

Fulfilled By Sears or FBS is an end-to-end outsourced fulfillment service for retailers that includes warehousing, pick and pack and shipping orders to customers. Sears has since diversified into ecommerce (Sears.com) and, along with it, provides a third-party order fulfillment designed for businesses that need help in streamlining their order fulfillment to cut costs and increase margins. It’s suited for small, midsized and enterprise operations, but best for companies with enough order volume to absorb outsourcing fees without compromising retail pricing.

There’s no minimum order or long-term commitment, giving you flexibility to shift fulfillment in-house to outsourced and vice-versa based on month-to-month order trends. Sears’ fulfillment service is open to sellers on both Sears.com or other online marketplaces. Across different Fulfilled by Sears reviews you’ll notice that this is one of the service provider’s strong points: tapping FBS means gaining access to the wide Sears network of fulfillment and distribution centers for your inventory.

FBS is the fulfillment service of Sears, which also runs Sears.com (above).

How Does Fulfilled By Sears Work?

Outsourcing fulfillment to FBS is completed in four steps.

  1. Ship to Sears fulfillment center. Open a free seller account on Sears.com and the system walks you through onboarding. After which, ship your product to an assigned Sears fulfillment center. You can ship as many or less items; there’s no minimum order volume. FBS also provides inbound shipping discounts and shipping labels to sellers. Sellers on third-party marketplaces are also welcome to tap FBS.
  2. Your products are stored and secured. FBS catalogs your items and stores them in designated secure fulfillment centers. Sears has an extensive network of these centers, so expect one nearest to your various territories. Likewise, FBS provides an online seller portal to help you keep track of inventory.
  3. Order management. FBS receives customer orders on Sears.com or on your other sales channels like online marketplaces, your web store or even your offline shops. The order is packed and readied for shipping., You can monitor the order processing through the seller portal.
  4. Shipping. The order is now ready for shipping to the customer. You can track the order via the seller portal with full visibility throughout its journey from the Sears facility to the customer. Furthermore, FBS provides customer support for products sold on Sears.com and fulfilled by FBS.

Who Can Use Fulfilled By Sears?

FBS is open to small, medium and large companies. Ideally, it suits retailers with enough order volume to accommodate the outsourcing fees without significantly altering their product pricing.

  • Retailers with huge order volume. Midsized and large companies with big margins can easily absorb FBS fees without passing the cost to customers, or at least, involving only minimal price adjustment.
  • Small retailers. FBS doesn’t require minimum volume, so small retailers are welcome. Furthermore, there’s no long-term commitments, making it a viable option for small business surviving in a month-to-month cash flow with occasional order volume highs.
  • Sears.com sellers. FBS works best for sellers on Sears.com, the company’s marketplace offering a wide range of merchandise categories, from appliances to workwear. Sears offer customer service to sellers on Sear.com that are fulfilled by FBS.
  • Retailers with other sales channels. FBS accommodates sellers from other ecommerce platforms, their own web stores or physical stores.

What Problems Does Fulfilled By Sears Solve?

FBS clients can generally expect the following benefits. These are also validated by anecdotal client testimonials when you read other Fulfilled by Sears reviews:

  1. You lack logistics experience. Sears is one of the largest online mass merchants in the U.S. with extensive retail logistics background handling its department store chain. FBS is built on this experience and literally on the advanced network of warehouse facilities, distribution centers and online fulfillment processes that made Sears a major American brand. It’s an experience you can easily hatch your fulfillment on.
  2. You need to ship anywhere. Sears has been globally distributing merchandise goods in volumes for decades. It can ship your goods anywhere with efficiency.
  3. You want to cut costs. Because you’re tapping into a shared service, you significantly cut down on operational costs and capitalization, and focus on increase revenues instead. You can also take advantage of FBS’ discounted shipping rates if you’re a Sears.com seller fulfilled by FBS.
  4. You don’t want lock-ins.  FBS is a pay-as-you-go model. You’re charged only for stored items and shipping. There’s no long-term commitment or minimum order volume requirement.
  5. You want inventory control. FBS gives you full control on inventory and product pricing. You can even integrate your existing inventory management system and practices with FBS.
  6. Manage seasonal peaks. Any time you get big-volume orders, for example during the holiday season, your fulfillment can quickly scale on the dot, then back to normal operations.

What are the Features of Fulfilled By Sears?

Here is the summary of FBS features:

  • Enterprise fulfillment and logistics
  • Pay-as-you-go service
  • No minimum order volume, no long-term commitment
  • Discounted shipping rates
  • 24/7 customer support for sellers on Sears.com fulfilled by FBS

Integrations and compatibility

Sears works with preferred partners that provide ecommerce solutions, online distribution experts, integration systems and inventory management software. These include:

  • SellBrite – a multichannel ecommerce solution
  • Solid Commerce – cloud inventory management system
  • ChannelAdvisor – cloud inventory management system
  • eComdash – cloud integration tool

What is the Pricing of Fulfilled By Sears?

FBS charges for storage, picking and packing, order handling and weight handling (measured in dimension). Additional fees may apply like program fee and monthly fee for orders of $400 or more per month. However, here’s a good deal: you’re not charged including the program fees if you have no items stored in a Sears fulfillment center.

CategoriesSod on Sears.comMulti-Channel
Storage fees$0.45 – $0.60 per cu. ft.$0.45 – $0.60 per cu. ft.
Pick & pack fees$1 per item$3 per item
Order handling fees$0.00Ground: $1.50; 2-day: $7.50; Next day: $14.00
Weight handling fee$0.35 per lb.$0.45 – $1.90 per lb. (varies by weight and shipping type)
Additional feesSell on Sears fees apply* ($39.99/mo + commission)None

Is Fulfilled By Sears for you?

Retailers with stable monthly huge order volume can easily absorb the FBS costs and, instantly, they are free from handling the tedious tasks of order processing. Mid-sized businesses and large enterprises will find FBS an excellent fulfillment alternative. If you’re a small retailer, you have to find the price equilibrium that makes outsourcing and its fees viable to your margins. Once you go beyond the break-even fulcrum, FBS becomes a good option. You immediately have the capability to ship globally. More so, you can quickly scale fulfillment to meet sudden big-volume orders. Growth-aggressive small businesses especially, no matter how small today, will benefit from FBS, or any other outsourced order fulfillment services for that matter, by freeing their time to focus on  sales and marketing strategy planning. 

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