The best business process management software is Studio Creatio Enterprise, formerly known as bpm’online. It is a low-code/no-code business process management engine offering CRM solutions that can assist users in accelerating their businesses and streamlining their customer journeys.
Business processes are the wheels that move your company forward. If they aren’t kept in check, they might negatively affect your productivity — and eventually, your bottom line. The good news is you can improve these by just taking a little time to invest in your processes. In fact, a study by Triaster shows that continually improving processes can yield around $386,000 in savings per year.
However, manually implementing workflows and evaluating them regularly can be time-consuming. This is why utilizing a business process management software is crucial to your operations. These will help you automate your workflows, reduce costs, and enhance business agility.
This article aims to help you out in choosing the right BPM tool for your business. Thus, we took the liberty of comparing the top 3 business process management software on the market. We’ll be analyzing each product according to seven important aspects. These include deployment possibilities, data capture, user profile options, integration options, and available pricing plans. This way, deciding which one fits your company’s needs is much easier.
A solid business process can spell the difference between success and failure for your company. Take NASA, for example. Back in 1999, they lost a $125 million Mars Climate Orbiter due to a mismatch in units of measurements. To add insult to injury, the problem could have been prevented if they unified the workflows of those involved in the operation.
Let’s face it — this tragedy happened because not enough focus was placed on fine-tuning processes and ensuring that workflows are being followed. Luckily, there are business process management tools that can address these problems.
In addition, they’re not created just for big organizations like NASA; they are available for companies of all sizes worldwide. In fact, according to the 2018 State of the BPM Market, 79% of companies now use BPM software for their current operations.
That same study also points out that the majority of companies believe that BPM technologies and practices are beneficial to their organization, as shown in the chart below. This is especially true in terms of customer satisfaction, versatility, and efficiency.
Source: The State of BPM 2018
Of course, that is not to say that implementing one will be a walk in the park. While these tools can reduce costs, minimize inefficiencies, ensure regulatory compliance, and improve the flow of your work, there are still obstacles that you need to overcome before you can fully use it to your advantage. To start learning more about how to leverage this technology, take a look at our guide to the basics of BPM software here.
Many companies have trouble with juggling multiple process change efforts. There’s also not enough support from managers for various reasons such as BPM systems not producing enough ROI and BPM not being a company’s main priority at the time.
In addition, there is also a growing need for BPM software users to continually learn and relearn processes to accommodate the changes in the industry. For instance, 30% of managers say that BPM systems need newer technologies like process mining, capability modeling, AI, or robotic process automation (RPA) if they want to remain competitive in the industry.
However, don’t let these factors put a damper on your usage of BPM technology. As you browse through our comparison of the top 3 business process management software, we hope that you consider these solutions so that you can work your way around them and maximize your new software. Keep in mind also that these three solutions are generally the best based on our analysis. There are plenty of business process management platforms on the market that you can choose from.
BPM industry leader Studio Creatio Enterprise is one of the most popular names in the industry. Formerly known as bpm’online, it supplies users with functionalities that help them accelerate their businesses. These include CRM features, process automation, and low-code solution, to name a few.
Studio Creatio Enterprise is an intelligent platform that caters to every aspect of your operations, such as sales, service, marketing, etc. Not only that, it offers a multitude of offerings, from mapping out workflows to zeroing in on gaps in your processes, Studio Creatio has it all. It also brings both CRM and BPM functionalities together into a single, convenient interface. This means that you won’t have to spend on additional productivity suite software for your team.
What makes it unique is that it uses a dynamic case management approach to BPM to help you streamline the different aspects of your operations. It’s also equipped with data analytics tools allowing you to gain deeper insights into your operations. This helps improve your efficiency.
If you’d like to test out what this product has to offer, you can easily sign up for Studio Creatio Enterprise free trial here.
Another noteworthy feature that this platform offers is the Creatio Academy. It’s a comprehensive training program for your staff from different departments. Here, they can learn in-depth about the modules they’re working with. There are courses as well, which train your employees on how to develop their own solution to automate business ideas. This will reduce their reliance on the IT department in this area.
With these said, you can rest assured that there are many benefits to using DCM-integrated BPM software like Studio Creatio.
Project management tool Wrike is purpose-built for co-located and distributed teams. Known for its intuitive yet easy-to-navigate interface, it allows users to customize workflows and monitor their processes at a glance using Kanban or list views. It also stores all project-related communications and activities within a single platform. This way, you can simplify the access to all essential records and retrieve information from both new and old projects in an instant.
The platform also enables you to create workflow status. With this, you can assign work to the right person at the right time, automatically. It also removes the need for inconvenient email status updates since you’ll be able to see the work’s progress clearly.
Like our top solution, it also provides users with analytics tools to help them optimize their processes. Its strength, however, lies in its time management functionalities. It allows you to manage productive hours at a granular level through calendar mapping tools and time tracking options. Moreover, it has interactive timelines and configurable notifications that will help you stay on top of your project schedules.
For more information about how this platform works, you can easily sign up for Wrike free trial here.
Collaboration system monday.com features an interface that allows every agent in your team to seamlessly communicate, connect, and work together. Everyone is kept in the loop since the platform offers a plethora of functions to do so. These include forum sessions, instant notifications, comments, change monitoring, and the like.
The platform is highly customizable as well to the point where users can configure practically any option to suit their needs. It even has an ample supply of templates to choose from, all of which can be further customized. Projects, on the other hand, can be conveniently categorized into custom groups and sections while following the rules and policies in place. There’s a variety of views to track progress, as well. This allows you to see everything in a way that the most important data you currently need stands out.
Furthermore, monday.com offers 24/7 email and phone support to all tiers of users, not just the premium ones. One-on-one training and dedicated customer success managers are available for the enterprise package only. However, most of their services are completely reachable by other users as well. They will also constantly offer innovations and advice to ensure that you’re using the platform to its fullest.
You can easily sign up for monday.com free trial here and get to know the features firsthand at no cost and without commitment.
Studio Creatio Enterprise is replete with features to effectively model business processes without suffering from technical complexities. There are pre-configured elements available to help you in creating and processing the required data. It can also automate any internal processes, including collaboration and document approval. Moreover, with its dynamic case management function, you won’t always have to rely on structured processes. This would allow you to quickly react to real-time changes during critical times.
Wrike, on the other hand, has a consultant feature that aids in visualizing how knowledge and information flows. This will allow your teams and the entire organization to map processes until they become the final deliverable. You can also automate the processes by creating a repeatable template that makes work management faster and more efficient.
Just like the other two, monday.com is also strong in this aspect. It features visual tools that will enable you to map business processes with ease. You can also easily monitor the cost of each stage in a project. Likewise, repetitive tasks can be placed on autopilot, and the platform’s automation feature will do the rest.
Verdict: While all three provide robust process modeling and automation features, Studio Creatio Enterprise offers the most comprehensive among them. Its DCM is also helpful in cases such as addressing internal processes quickly and allocating resources in the most efficient way.
Studio Creatio Enterprise can monitor and document your processes through diagrams. This allows you to capture all important information for easier retrieval and review. It also provides completely customizable web forms for capturing leads in your landing pages.
On the other hand, Wrike features custom fields in forms where you’ll be able to enter data such as numbers and other values. This way, you can reflect them in reports, dashboards, and overviews in an organized manner. It will also help your teams in capturing all the vital data regarding the tasks they’re working on.
Like the other two, monday.com also features forms that you can embed on your site. All information that it collects will go straight to your dashboard for easy viewing. The platform can likewise capture meetings, emails, and calls with your contacts so that you can use them whenever you need them.
Verdict: Each of the featured products offers various ways to effectively capture data, usually through forms. All of them also organize the information in the most logical and efficient way that will allow you to view and retrieve data whenever needed.
All three products provide functionalities for creating, configuring, and implementing business rules. They all have dedicated pages for them. However, their options for adding conditions, triggers, etc. to make rules as specific as possible vary.
Studio Creatio Enterprises features a section wizard that will guide you throughout the entire process of creating and configuring business rules. There’s a good amount of conditions that you can choose from, such as field, system settings, and system variables.
Meanwhile, Wrike’s features in this area aren’t as comprehensive. It lacks some of the triggers and validations to automate functions in more complex ways. Rather, it has basic features that you can work on, like automatically assigning tasks using the status of users as a basis.
Lastly, monday.com offers a lot of configuration options, including the rules and policies that you can implement. It also allows you to create detailed specifications that can be used for business rules. Furthermore, the platform will ensure that the rules you have in place are always in effect to guarantee smooth operation.
Verdict: Studio Creatio Enterprise and monday.com have the upper hand in this category. That’s because they offer comprehensive features for tailoring business rules via validation, conditions, and triggers.
Studio Creatio Enterprise, Wrike, and monday.com all offer cloud-hosted deployment. This means easier access to BPM tools for users, no matter the time and place. In addition, the burden of upgrades and maintenance doesn’t have to be carried by users. The vendors can easily offer them as part of their subscription packages.
However, Studio Creatio Enterprise goes beyond that because it also allows you to deploy the software on-premise as well. This means that you can opt to pay a single-use license instead of a monthly subscription fee. Businesses would also have full control over their data since they’re stored in their server instead of the cloud.
Verdict: All three products can be deployed in the cloud and, therefore, harness all the benefits it brings. This is especially good for smaller organizations since there are good reasons why small businesses must adopt cloud solutions. Studio Creatio Enterprises, however, also offers an on-premise solution, so it provides more options in terms of deployment.
Studio Creatio Enterprise, Wrike, and monday.com all pride themselves on their scalability. They’re all capable of catering to the needs of businesses regardless of size. This means that whichever software you pick, it can scale up or down to accommodate your operations’ changing requirements. Moreover, all the products offer granular control over their users, so regardless of their number, things won’t get awry.
Verdict: Every featured product here is more likely to be able to scale up or down to your business requirements. You can rest assured of smooth operation as well, regardless of the number of users in your system.
Each of the featured product has strong integration support. They can all be seamlessly connected with industry-leading applications such as Google tools and MS Office apps. Aside from those, all of them have their own set of integration partners to further streamline workflow.
Aside from that, Studio Creatio, Wrike, and monday.com also offer open API capabilities. This will allow you to integrate them with virtually any business application. With this, you can retrieve and pass on data to other external tools you’re using and more.
Wrike’s API is stable and robust, while monday.com uses an API based on GraphQL structure. Meanwhile, Studio Creatio Enterprise offers a wide range of integration tools for integrating with third-party apps and systems. This includes REST API, SOAP services, LDAP protocols, WebAPI, OAuth authentication, and more.
Verdict: Studio Creatio Enterprise, Wrike, and monday.com all have vendors who understand the importance of integration. Thus, each of them can connect to industry-leading applications. They all sport robust open API features as well, but Studio Creatio Enterprise has more options available regarding that area.
All three BPM solutions offer flexible and reasonable pricing packages. However, Wrike takes off in this category with its free plan for businesses with up to 5 users. This is ideal for companies using business process management software for the first time. The said plan also includes all the necessary tools for tracking productivity and managing tasks. To top it all off, their paid plans are pretty inexpensive as well starting with $9.80/user. There are quote-based packages available too.
Coming in next is monday.com’s straightforward pricing plan based on the number of users. The basic plan starts with $17/month for 2 users. There’s also an enterprise package that can be tailored to your business needs.
Last but not least is Studio Creatio Enterprise. Being comprised of different modules, this platform offers pricing packages depending on which of them you’re using. This type of pricing scheme ensures that you only pay for the features you need and not a buck more. This is also the reason why Studio Creatio is on top of our list of BPM software for small businesses. Their monthly subscriptions start from $25/user/month while their one-time licensing options cost up to $850/user.
Verdict: All of the mentioned solutions provide flexible pricing depending on the number of users and features you’ll need. Each has its advantages, however. Wrike offers a free plan, which is great, and monday.com has a straightforward pricing scheme. Studio Creatio Enterprise, on the other hand, offers both monthly and one-time payment depending on your deployment of choice.
Hopefully, with our comparison of the top 3 business process management software, you were able to get a better idea of what type of BPM tool you need for your company. However, there’s one important thing to keep in mind once you’ve made up your mind on which product to invest in. That is, these aren’t silver bullets that will magically solve your operational woes.
These can help you optimize your processes. However, it won’t mean much without having clear-cut objectives and workflows in the first place. Learning the ins and outs of your investment is important.
Being informed is also one of the keys to making sure that you’re making the most out of your chosen software solution. That’s necessary if you want it to be the instrument that will gear your business towards success. With that said, our article regarding BPM best practices and trends is as good a place to start as any.
As you choose a BPM platform for your company, you should know that there is no one-size-fits-all solution when it comes to SaaS products. At the end of the day, finding the best system relies on how well you know your operational requirements and how thoroughly you assess your prospective tools.
However, if you are overwhelmed due to the many options on the market, we highly recommend starting your search with Studio Creatio Enterprise.
It’s a complete business process management tool that provides your organization with end-to-end functionalities. Case in point, it covers tasks related to leads, sales, marketing, document management, and many more. Furthermore, it is highly configurable and well-integrated for its price. Should you be interested in giving this product a go, you can easily sign up for Studio Creatio Enterprise free trial here.
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