Christopher Robinson Author Page

SysAid Pros and Cons: Analysis of a Leading IT Help Desk Software

Help desk solutions have long been an integral part of many organizations who need customer service automation. They enable support agents to manage support tickets from the time of receipt to their resolution using a wide array of support and collaborative tools. The need for such software emanates from the fact that, according to studies, […]

20 Best Live Chat Software Tools for Small Business in 2024

What is the best live chat software for small business? The best live chat software is Birdeye, offering seamless integration and an intuitive interface ideal for small businesses. It enhances customer engagement through real-time interactions and streamlines communication across multiple platforms. With Birdeye, businesses can improve customer satisfaction and boost their online reputation. Contrary to […]

20 Best Customer Support Software Solutions of 2024

What is the best customer support software? The best customer support software is Zendesk, an all-in-one customer support suite that provides users with the basic and advanced tools and features needed to proactively provide a seamless customer experience. Its robust feature set includes a live chat, call center, community forums, knowledge base, ticketing system, and […]

Top 10 Alternatives to Stride: Analysis of Live Chat Software Solutions

People are always raring to go and they want answers to their queries in an instant. Thanks to live chat software, companies are easily able to satisfy the quick and urgent needs of the visitors of their website. The tool already has huge lineup of choices, most of which are already implemented in top companies. […]

What is Reputation Management Software? Analysis of Features, Benefits and Pricing

What is reputation management software? Reputation management software is designed to monitor users’ online reviews of products and services. It helps spread positive customer experiences through review platforms. The importance of reputation to businesses can never be stressed enough. Building a good image leads to new customers, increased sales and growth. Reputation management is a […]

Top 10 Alternatives to Samanage: Analysis of Popular Customer Support Software Solutions

Top-notch customer service is essential to satisfy and retain customers. Take a look at these stats: 78% of consumers will not buy your product if your customer service is bad. In contrast, loyal patrons are worth 10 times their first purchase. The probability of selling to a current customer is 60-70% compared to the 5-20% […]

What Is Survey Software in 2024? A Comprehensive Guide to Benefits, Features, Types, Pricing and More

What is survey software? Survey software is an application used to collect feedback from a targeted sample through a computer-assisted method, which comes in different ways. At its core survey software solutions help you design, send and analyze surveys, usually via the internet and using drag-and-drop tools and automated functionality. Survey software solutions make the […]

Top 10 Alternatives To Hootsuite: Analysis of Reputation Management Software Solutions

Businesses can rely on an array of tools to keep their establishments intact. Thanks to these new tools, it’s now easier to connect with employees, potential partners, and most importantly, the clients. One of the tools that aids companies in their quest for the best customer satisfaction is reputation management software and the market in […]

ConnectWise Control Pros and Cons: Analysis of a Leading Remote Support Software

In the IT world, remote support refers to applications or tools that IT technicians or support personnel use to directly access a client’s computer system to troubleshoot problems and resolve issues. As you may have noticed, the keyword here is “remote”; hence troubleshooters need not be physically present at the computer station they’ll be working […]

20 Best Help Desk Software Solutions of 2024

What is the best help desk software solution of CURRENT_YEAR? The best help desk software is Freshdesk because it combines advanced help desk functionalities with a straightforward interface. It enables businesses to provide timely multichannel support as well as gain insights into customer service performance. It also allows users to create customer portals, online communities, […]

20 Best Live Chat Software Solutions of 2024

What is the best live chat software solution? The best live chat solution is Zendesk, which enables users to reinforce customer retention through multi-channel support and industry-class ticket management. It also offers mobile support, automated workflows, customer segmentation, and advanced analytics. With this, you can make the most out of each customer interaction and make […]

What is Customer Support Software: Analysis of Features, Benefits, Pricing, Issues and Trends

What is customer support software? Customer support software is a tool that helps businesses in the management, organization and tracking of customer queries and concerns. It also stores all information relevant to customer service, which can be used to come up with valuable business insights. If you want to level up your customer service you […]

What is Customer Experience Management Software? Analysis of Features, Types, Benefits and Pricing

What is customer experience management software? Customer experience management (CEM) is comprised of processes that businesses use to organize, track and manage all of its interactions with customers throughout the customer lifecycle. CEM is utilized to optimize those interactions to retain customers and nurture customer loyalty. Customer experience encompasses different levels of involvement and interaction […]

Top 10 Alternatives to Yotpo: Popular Customer Experience Management Software Solutions

What is the best alternative to Yopto? The best alternative to Yopto is Zendesk, an easy to use customer experience platform that streamlines communication between the business and its customers. Renowned for its flexibility and scalability, Zendesk leverages its extensive customer support expertise, innovative ticketing system, and multichannel support to increase customer satisfaction, boost productivity […]

15 Best Customer Experience Management Software: Comparison of Leading Solutions

What is the best customer experience management software? The best customer management software is Zendesk, an innovative platform that helps you connect with and proactively engage customers across different channels. It’s an omnichannel solution that streamlines communication, allowing businesses to establish personalized, meaningful, and productive relationships with their customers. Its holistic approach to customer support […]

List of 10 Best Help Desk Software Tools in 2024

What is the best help desk software? The best help desk software is Freshdesk, a cloud-hosted support suite offering best-in-class features for multi-channel support and automation. It also comes with ticket management, a customer-facing web interface, as well as self-service tools. The pandemic has unleashed a whirlwind of disruptive trends that continue to reshape consumer […]

Check Out these Modern Helpdesk Features Offered by Freshdesk

Email and the modern helpdesk system have always had a close relationship. Agents used to stay on top of customer issues by receiving email notifications. However, while helpdesks have improved over the years notifications haven’t kept up. Let’s take a look at what a top notch helpdesk can do. Agents can provide customer support on […]

How Freshdesk’s New Collaboration Features Can Improve Your Customer Support

Customer support involves handling different types of customers and resolving different types of issues every day. These tasks can mean different things depending on your type of business. For instance, if you operate an eCommerce store, you need to help consumers with their orders, inform them about the shipping status, and get the product delivered […]

How Freshdesk Helps You Make Data-driven Decisions

Freshdesk is a successful helpdesk and ticketing product because they listen to their customers. The company has been around for more than seven years and they continue to find lessons in the way their customers interact with their product. In this article, we reveal how you can use Freshdesk to make smart data-driven decisions. Case […]

Front Pros and Cons: Analysis Of A Popular Customer Support Software

Email has been with us for a long time. Today, over 70% of consumers prefer email as their means of communication with companies they do business with, while 80% of content marketers use email marketing. Significant as these numbers are in both ends of the commercial and marketing spectrum, the fact remains that email since […]

Top 10 Alternatives to LiveAgent: List of Popular Helpdesk Tools

Helpdesk software applications offer a range of benefits to businesses and enable them to provide better quality customer support. You can also inform yourself about the latest trends in the helpdesk sector to select a quality system for your needs. To help you in your quest for the right platform, we analyze the top features […]

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions

What is the top alternative to Zendesk? The top alternative to Zendesk is Freshdesk because it offers a similar feature set that includes advanced tools such as automation, time tracking, and surveys. Moreover, the vendor offers a free plan called Sprout that is very functional and, in many cases, can handle all the basic help […]

5 Proactive Live Chat Practices That Will Delight Your Customers

The rule of 80/20 has become the main mantra for every business with the modern trend of customer orientation: that is, 80% of business revenue is obtained from 20% of satisfied clients. So, you need to have that magic wand which can delight them? So, what’s that magic wand?

15 Best Service Desk Software Solutions

Service desk software solutions are computer programs that make the service desk function more efficient and effective. A service desk — a call center, contact center, or help desk — is a single point of contact for all users’ IT requests and requirements. This special kind of software actively solves user problems (incidents) and answers […]

10 Best IT Service Management Software Systems in 2024

As the dust settles from the havoc that the COVID-19 pandemic wrought on businesses, many companies found themselves relying on remote teams to handle critical processes, and among these is service management. Despite the challenges that remote support entailed—VPN connectivity and mounting service desk tickets, among others, and an increase in the number of “difficult” […]

Freshservice Competitors: Comparison with Samanage, JIRA Service Desk and ManageEngine Service Desk

Freshservice certainly deserves a special place on the modernized ITIL-aligned service desk market, in particular because it fuses premium functionalities with unobstructed usability. Nevertheless, there is more to the attractiveness of this product than its uncomplicated interface – IT teams are rather looking at its capacity to detect the root cause of their problems, and suggest […]

CloudCherry Competitors: Comparison with Qualtrics, Medallia, and Satmetrics

Customer experience management is an important aspect of running any business, and a study by ADP Lightspeed last 2011 showed that proper usage of CEM tools can lead to customer retention of up to 20% more than the usual. But what makes (or breaks) a CEM? The products out in the market all bring similar […]

Pros and Cons of CloudCherry: Analysis of a Popular Customer Experience Management Tool

CloudCherry is a smart customer experience improvement application that can be used to track and measure engagement, and convert it into actionable data. Businesses can use this platform to improve the credibility and quality of their support operations, and to actually enjoy communicating with their clients. This product is used by more than 2,000 enterprises […]

What is Help Desk Software? A Full Guide To Types, Features and Pricing in 2024

What is help desk software? Helpdesk software is a one-stop point of contact where customers or internal staff can send their questions or problems. The software allows businesses to resolve customer queries and concerns by managing tickets from receipt all the way to resolution. It also provides agents with a wide array of support and […]

Top 10 Alternatives to Freshdesk: Comparison of Popular Help Desk Software Systems

What is the best alternative to Freshdesk? The best alternative to Freshdesk is Zendesk, one of the best help desk suites for the cloud. It provides flexible ticket management, knowledge base management, multi-channel support, and more to deliver the full benefits of its automation functionalities. Its core features enable better user experience, streamlined workload, and […]

10 Best Survey Software Systems

The time survey software was dedicated exclusively to market researchers is far behind us. Today’s intelligent, cloud hosted, and fairly affordable systems made survey software accessible to every business and sole proprietor interested to know what customers think of their service. Survey apps nowadays come with all sorts of modules and functionalities, and most importantly – […]

15 Popular Survey Software Solutions: Which One Is The Best?

Survey software is utilized to collect comments and feedback from respondents. Companies use this solution to get feedback and reviews from their customers as well as employees. The data thus obtained can be used to analyze customer satisfaction, employee morale, etc. So, it is essential that you use a good quality survey software for your […]

Zendesk Alternatives: Comparison of Top 2024 Help Desk Software Products

To keep up with the most current and leading helpdesk software products, we have recently updated this article with information on CURRENT_YEAR top Zendesk alternatives and their comparisons. Pricing isn’t the only factor when comparing the best help desk software in CURRENT_YEAR. You have to consider other important factors including ease-of-use, support, and targeted […]

Top 5 Alternatives to SurveyMonkey: List of Top Survey Software Competitors

What is the top alternative to SurveyMonkey? The top alternative to SurveyMonkey is Qualtrics Research Core, a versatile and powerful research software trusted by some of the biggest brands around. With the software, you get access to customer insights, R&D and any type of product research, brand and marketing research, and strategy and planning. It’s […]

Top 5 Vocalcom Alternatives: Leading Call Center Solutions On The Market

Choosing a solid call center system without the necessary information is so problematic for some companies that they decide to turn to third-party providers and delegate their support services. But why paying extra bucks if you have the clear picture of what you need? Do you need 24/7 support or a system that will record […]

Life On The Service Desk In 2016: Infographic About Challenges, Issues and Priorities

For many service desk professionals, the procurement of an ITSM tool is one of the most important, and complex, decisions they will make. With the ITSM tool essential for effective service desk management, there are obvious areas of improvement that currently cause a great deal of frustration. While vendors have made significant advances to ensure […]

Customer Support Software Reviews: 15 Most Popular Systems

What is the best customer support software? The best customer support software is Freshdesk. This popular all-in-one customer support suite is packed with all the tools you need to help you boost your customer satisfaction and retention rates. It offers one of the most flexible pricing schemes, which is why companies of all sizes turn […]

Comparison of 15 Leading Gamification Software Systems

What is the best gamification software? The best gamification software is Tremendous, a comprehensive online solution that lets businesses manage rewards and incentive programs for employees, customers, partners, and suppliers. It is equipped with international support, different reward options, reward restrictions, scheduled reward deliveries, and more. Gamification is a great way to improve employee performance […]

15 Best Help Desk Software Systems for Your Business

What is the best help desk software system for your business? The best help desk software system is Freshdesk, a cloud-based help desk solution that loaded with features that automate your ticket management and monitoring, customer analytics, issue resolution, and more. This platform is also easily scalable and capable of integrating with a wide range […]

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Christopher Robinson

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